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La Quinta Inn & Suites Newark - Elkton
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Reviews (514)
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All reviewscracker barrelsofa bedking suitewafflesrecommend this hotelroom was cleanpet friendly hotelsausagevery nice staycoffee makernice breakfastindoor poolwould stay here againfront desk staffconvenient locationstaff was very friendlysitting area
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Reviewed 26 June 2013

We had booked 4 Rooms for University of Delaware Graduation Weekend. They took great advantage that it was graduation weekend and the rates were extremely high. Our room was not well cleaned. There were stains on some of the bedding. We had asked that the sleep sofa bed be made up for our son. They told us that there were sheets on the sofa bed. The sheets were under the cushions, and although I requested that the bed be made up, we ha to make the bed ourselves using the sheets they left s, looking for a blanket and pillow in the closet. I left numerous messages for the General Manager, as well as sending emails, with an eventual response that all of the hotels jack up the rates for graduation weekend and no response to the fact that they did not make up the bed. I emailed Vasu, the general manager again and told him that he did not respond to the bed issue and he never responded. I called several times and he was never there. According to his staff, the General Manager does not spend much time there. I finally did get ahold of Vasu by telephone and he admitted that he failed to respond to me about the bed not being made up issue. He told me that he would look into it and get back to me. Several weeks later, he still has not gotten back to me, and as usual, whenever I call, he is never there. Would not recommend.

  • Stayed: May 2013, travelled with family
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Thank Mark L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vasu P, Manager at La Quinta Inn & Suites Newark - Elkton, responded to this reviewResponded 27 June 2013

Thank you for taking the time to let us know about your experience. We take all of our guest suggestions seriously and will look into this. We look forward seeing you again and to the opportunity to show you the great service and guest experience that is the reason our guests return.

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A La Quinta traveler
Brookfield, Connecticut, USA
1
Reviewed 25 June 2013

  • Stayed: June 2013, travelled solo
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Review collected in partnership with La Quinta
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Vasu P, Manager at La Quinta Inn & Suites Newark - Elkton, responded to this reviewResponded 12 July 2013

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Reviewed 9 June 2013

Traveling through the state and needed a dog friendly location. We found this place and it was great. Modern, friendly staff, great value for price and very clean. I would definitely come again and recommend anyone to stay here. Also provides discounted rates if in the military.

  • Stayed: June 2013
    • Value
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Thank Cgk1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vasu P, Manager at La Quinta Inn & Suites Newark - Elkton, responded to this reviewResponded 12 June 2013

Thank you for taking the time to share your experience and allow us to personally say, "Thank you for your service to our country."
It is with great honor that we have the opportunity to do our part in recognizing and showing appreciation for those who have in the past and continue to serve in our Military. We look forward to seeing you again soon.

Thank you,
Tracy H
Assistant General Manager
La Quinta Inn and Suites
Elkton, MD

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Reviewed 6 June 2013 via mobile

I booked this hotel for the rate that I got. This was the first stay at a La Quinta Inn. Very good customer service. The bathroom was a odd design because you had to open and close the door to use the toilet. The bathroom wasn't that clean, some stains. The bed and pillows weren't that soft compared to other hotels. Few stains on the rugs. It wasn't a horrible stay ans the customer service was great. The breakfast could have had a better variety. Over a good Stay but I will look elsewhere because of the selection of other hotels.

  • Stayed: June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Cram425
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vasu P, Manager at La Quinta Inn & Suites Newark - Elkton, responded to this reviewResponded 12 June 2013

We always appreciate our guest feedback as this allows us to focus on areas of improvement. We are looking forward to some renovations in the near future and hope to see you again on your future travels.

Thank you,
Tracy H
Assistant General Manager
La Quinta Inn and Suites
Elkton, MD

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2013

Stayed on May 16th. Room was very big. Bed was comfortable. Breakfast had quite a few choices. Only complaint was the kids running up and down the halls. They need to make sure there is plenty of supervision when there are groups of kids staying. Would stay here again.

Stayed: May 2013
Thank marino1399
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vasu P, Manager at La Quinta Inn & Suites Newark - Elkton, responded to this reviewResponded 25 May 2013

Thank you for taking the time to let us know about your experience. We appreciate your feedback and take our guest insight seriously. We look forwrd to seeing you again soon.

Thank you,
Tracy H
Assistant General Manager
La Quinta Inn and Suites
Elkton-MD

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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