We went here a few years ago and we forgot why we hadn't returned as we know many people love it. Well, within 5 minutes we knew why. When we walked in, a woman picking up her pizza was asking, "Is this pizza too burnt? I know it's supposed to have some char, but this looks burnt." The carryout female just shrugged and kept looking at the pizza, then turned to a coworker and asked, "Do you think this is too much char?" Hellllloooo...if the CUSTOMER thinks it is, then THAT is what you use as a gauge. I internally cringed as it started to come back to me, but I thought, "Maybe there's hope."
Nope. None. When we were ready to order, I asked what ingredient was in their spicy pizza sauce (there are three kinds). The waitress gave me a nice, tight smile with a pleasant voice and said, "Many." I thought maybe she was joking, but realized she wasn't. I said, "Could you get more specific?" She said, "Well, I don't know, I'll have to ask the kitchen." OK... This is NOT an unusual request. And frankly, any server SHOULD know what is in the three different sauces in order to differentiate between them for the customers! She came back with that same tight smile, "The kitchen doesn't know. The chef makes the sauce and he doesn't share the recipe." I said, "We have allergies, so we're a little concerned." She said, "What are you allergic to?" And after we shared she told us not to worry about it. HUH? (sigh) How we debated about leaving right then...
The food came and we didn't see her until we were almost done with the pizza. I had an empty drink glass from the time the pizza came and it was never offered to refill it. It is not a big restaurant at all. We then remembered that they are mostly a carry out place who don't like people to stay. They serve no coffee or desserts. She came by at the end without asking if we wanted anything else. She set the bill down and I asked about dessert. "We don't have it" and walked away.
RUDE RUDE RUDE.
My only suggestion is to get carry out.
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