Having stayed at the Sleep Inn several times, I was expecting a pleasant weekend with no issues at the hotel. I was utterly disappointed with the lack of hospitable management at this hotel. My group of friends was in town for a reunion and when we had returned from a night out, we were laughing and catching up. We did receive one complaint regarding our noise, at which point we lowered our voices and tried to wind down for the night. Soon after, we received a knock at our door with three police officers, kicking us out of the hotel.
Typically, you would expect hotel management to give you a warning such as "next time we get a complaint, you will be asked to leave" but we never got such a warning. Instead, we were blindsided at 3 AM in the morning and forced to get into cars and drive to another hotel. Thankfully some of our friends had arrived late that night and were able to drive safely to another hotel. Had that not been the case, we would have had no way of safely leaving this hotel.
I understand and agree that noise that bothers other guests should be taken seriously by management. I even admit that yes, we had gotten carried away in the excitement of reuniting with old friends. However, the respectful and lawful treatment of your guests should also be taken seriously. We were treated with utter disrespect and given no solid reason by management for our forced removal from this hotel. Additionally, it was unacceptable and absolutely unnecessary to waste the time of police officers in this situation. As a hotel manager, you should be able to properly handle situations of your guests, including insisting that they quiet down.
I suggest in the future you have your team revisit Hospitality 101. Do not waste the time of the police to quiet down a bunch of harmless young professionals who are not a menace to society in any way, shape, or form. Give your paying guests the opportunity to quiet down or at least provide a warning that the next consequence is being kicked out.
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- Also Known As:
- Sleep Inn And Suites Emmitsburg
- Sleep Inn & Suites Emmitsburg Hotel Emmitsburg
- Sleep Inn Emmitsburg
- Emmitsburg Sleep Inn
- Sleep Inn Hotel Emmitsburg