Rocky Gap was a hidden gem in the mountains of northern Maryland! It boasted the states top rated public golf course! The service was great and the restaurants always wonderful! Then along came gambling! Don't get me wrong, I enjoy gambling! The casino at Rocky Gap is my favorite! When the resort turned into a casino destination poor planning was involved in handling the crowds that would soon show up! I had the unfortunate experience of spending some time there recently! I am handicapped and require an electric chair to get around in. The valet parking experience was a disgrace as it took almost a half hour for the attendants to direct me to the handicap drop off where there was a ramp available for my access needs! Proper planning would have allowed for the entire drop off area to be ramped allowing for total ADA feasibility! Perhaps a parking garage attached to the hotel should have been considered because the parking situation as a whole is poor! Check in was another adventure. The front desk area was never re-designed to handle peak periods of check in. As in previous pre casino days the check in area only allows for three clerks and it is directly within a couple of feet of the entrance! It is a cluster during peak hours and the casino entrance directly across from the front desk and the entrance only adds to the confusion! The current large crowds were not taken into consideration! Another area that was not considered were the elevators. Two elevators are just not enough to handle things! When you enter the elevators you must use your room key to access your floor. This is a great security approach but the process was never explained at check in and almost all of the guests had trouble figuring it out which added to the jam up of only two elevators! Guests were getting angry with each other and tempers were short! Could have been avoided with an explanation at check in! The food and beverage operation, which at one point was stellar, left much to be desired! Again with the crowds drawn by the casino the F&B outlets could not handle the crowds. We were told that reservations were not accepted and each outlet that we tried to dine in had at least a forty-five minute wait for a table! The hotel realized the problem by placing a casual dining area in the lobby which was already suffering from too little room! We ended up with delivery from a local restaurant in Cumberland for our evening meal! Perhaps a trip should be taken to The Rivers Casino or to Mountainere Racetrack to observe their F&B outlets and kitchen facilities to get an idea of how a casino F&B operation should be set up and run! Poor crowd management planning again! Another issue was a poorly supplied room. We only had a single bar of soap and one tube of lotion in the bathroom. The Kleenex box was empty and we had to call for it and shampoo and conditioner. On the bright side it was delivered promptly! We enjoyed our evening in the Casino as we did leave a good amount behind. I don't have a problem with that. I hope that it goes to good use in bringing the hotel in the condition that is needed to handle a casino operation!
- Official Description (provided by the hotel):
- A popular resort that promises cozy comfort in the woods - it is situated in the heart of Rocky Gap State Park. ... more less
- Reservation Options:
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- Also Known As:
- Rocky Gap Lodge And Golf Hotel Flintstone
- Rocky Gap Hotel