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“Casino addition puts burden on hotel!”

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Rocky Gap Casino Resort
Ranked #1 of 1 Hotels in Flintstone
Certificate of Excellence
Bedford, Pennsylvania
Level Contributor
40 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Casino addition puts burden on hotel!”
Reviewed 27 April 2014

Rocky Gap was a hidden gem in the mountains of northern Maryland! It boasted the states top rated public golf course! The service was great and the restaurants always wonderful! Then along came gambling! Don't get me wrong, I enjoy gambling! The casino at Rocky Gap is my favorite! When the resort turned into a casino destination poor planning was involved in handling the crowds that would soon show up! I had the unfortunate experience of spending some time there recently! I am handicapped and require an electric chair to get around in. The valet parking experience was a disgrace as it took almost a half hour for the attendants to direct me to the handicap drop off where there was a ramp available for my access needs! Proper planning would have allowed for the entire drop off area to be ramped allowing for total ADA feasibility! Perhaps a parking garage attached to the hotel should have been considered because the parking situation as a whole is poor! Check in was another adventure. The front desk area was never re-designed to handle peak periods of check in. As in previous pre casino days the check in area only allows for three clerks and it is directly within a couple of feet of the entrance! It is a cluster during peak hours and the casino entrance directly across from the front desk and the entrance only adds to the confusion! The current large crowds were not taken into consideration! Another area that was not considered were the elevators. Two elevators are just not enough to handle things! When you enter the elevators you must use your room key to access your floor. This is a great security approach but the process was never explained at check in and almost all of the guests had trouble figuring it out which added to the jam up of only two elevators! Guests were getting angry with each other and tempers were short! Could have been avoided with an explanation at check in! The food and beverage operation, which at one point was stellar, left much to be desired! Again with the crowds drawn by the casino the F&B outlets could not handle the crowds. We were told that reservations were not accepted and each outlet that we tried to dine in had at least a forty-five minute wait for a table! The hotel realized the problem by placing a casual dining area in the lobby which was already suffering from too little room! We ended up with delivery from a local restaurant in Cumberland for our evening meal! Perhaps a trip should be taken to The Rivers Casino or to Mountainere Racetrack to observe their F&B outlets and kitchen facilities to get an idea of how a casino F&B operation should be set up and run! Poor crowd management planning again! Another issue was a poorly supplied room. We only had a single bar of soap and one tube of lotion in the bathroom. The Kleenex box was empty and we had to call for it and shampoo and conditioner. On the bright side it was delivered promptly! We enjoyed our evening in the Casino as we did leave a good amount behind. I don't have a problem with that. I hope that it goes to good use in bringing the hotel in the condition that is needed to handle a casino operation!

  • Stayed January 2014, travelled with friends
    • Value
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Helpful?
2 Thank chefagi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimberlyR492, Executive Marketing Assistant at Rocky Gap Casino Resort, responded to this review, 28 April 2014
Thank you for your feedback. I will be sure to share your ideas with the management team here at Rocky Gap, in hopes of improving our service and guest experience. I do hope you will visit us again in the future as we continue to evolve and improve our property.
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
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Traveller tips help you choose the right room.   Room tips (480)
Date | Rating
  • English first
  • Spanish first
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English first
Rockville, Maryland
1 review
Reviewed 26 April 2014

If you like to gamble, this is the place. The rates for the table games are very reasonable. The casino staff goes out of their way to create a relaxed atmosphere even though you are gambling. The drink service is excellent.

Room Tip: Ask for a room that views the lake.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank dl66krbj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimberlyR492, Executive Marketing Assistant at Rocky Gap Casino Resort, responded to this review, 28 April 2014
Thank you for your kind words about our gaming staff! I will be sure to pass them along to our Director of Gaming. Hope you visit us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baltimore, Maryland
1 review
Reviewed 25 April 2014

We loved it very much. Guest friendly and we never felt more welcomed. A beautiful beautiful resort to go to. We will be back with more of our family and friends. The scenery, food and just everything about the place is great.

Room Tip: Choose a room overlooking the lake. Just beautiful and dreamy.
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Betty H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimberlyR492, Executive Marketing Assistant at Rocky Gap Casino Resort, responded to this review, 28 April 2014
I am so glad you enjoyed your visit and hope you will come back when you can stay with us longer! See you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beaver Falls, Pennsylvania
1 review
Reviewed 25 April 2014

First visit to Rocky Gap Resort and Casino,the staff is fast,fun and friendly. Great experience and wonderful scenic.The food was well prepared and a very good variety.The casino has a large variety of slot machines and is very well kept clean. .

Room Tip: Get a room overlooking the lake.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank William E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimberlyR492, Executive Marketing Assistant at Rocky Gap Casino Resort, responded to this review, 28 April 2014
Thank you for your review! I am glad you enjoyed your visit with us and hope you will return soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clinton, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 April 2014

Rocky Gap Resort and Casino is a lovely place to getaway for a short weekend or a long vacation. I enjoyed the nature scenery, food, drinks. The atmosphere was very welcoming as well as the wonderful staff.

Room Tip: Choose lakeside for a beautiful view
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  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Kimberly D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimberlyR492, Executive Marketing Assistant at Rocky Gap Casino Resort, responded to this review, 25 April 2014
Thank you for your feedback! I am glad you enjoyed your time with us. Come back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baltimore
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 21 April 2014 via mobile

I noticed that there was a groupon for Rocky Gap however they did not have dates available. I went to the website and saw that the price was reasonable so I decided to book a trip anyway minus the groupon.
The scenery at the resort was absolutely breathtaking, the pictures you see don't even do justice to what you will actually see. There are panoramic views of the mountains and the lake from every section of the resort.
Check in was fast and friendly. The front desk staff was very welcoming. The guy who brought our bags to our room was exceptionally friendly. He explained the entire resort and all of it's amenities to us. We ate at the sports bar which had typical bar food, we ate pizza and wings which were both very good. Our waitress was very friendly there as well. No matter where you walked you were greeted with a smile by the resort staff.
We are at the breakfast buffet, the food was great there, very fresh and plenty of everything. Note* brunch starts at 11 and it's only about $5 more
It was so peaceful at this time we felt like we were the only people there, the resort was fairly empty at least we thought. When we went in the casino we realized that's where everybody was hiding. The casino is fairly small but has everything you need. I personally play table games while my grandmother likes the slots, it was good enough to satisfy both our needs. The only negative was the heat, at some points it didn't seem like the heat worked and/or cut off and it was freezing in the room.
There is not much else to it, it's a place to go, relax and thoroughly enjoy yourself

  • Stayed April 2014
    • Value
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    • Rooms
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    • Service
Helpful?
1 Thank Leish918
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimberlyR492, Executive Marketing Assistant at Rocky Gap Casino Resort, responded to this review, 22 April 2014
Thank you for the lovely review! I am so glad you and your grandmother enjoyed your stay with us. I do hope you will visit again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Chester, Pennsylvania
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 21 April 2014

I just needed a place to stay for the night. No need for casino. Staff friendly & helpful, room clean. Chose lake or golf view option. Was told no lake available. Ended up overlooking LARGE generator & construction. See attached pictures. Had to wonder if it was because it booked through Groupon. Was told they couldn't change King to 2 queens to get lake view even if they had it. It would have to be King for a King. I'm guessing High Rollers get lake front. Nice grounds and views once outside. I just feel that I drove 4 hours for a better view no matter what the room view was advertized as. Pool/jacuzzi nice. Price for a Thursday night $130.

Room Tip: Call and ask availability of lakeview before booking (if that's what you want). Get persons name...
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  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Sherry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimberlyR492, Executive Marketing Assistant at Rocky Gap Casino Resort, responded to this review, 22 April 2014
Thank you for your feedback. I hope you will return when you can stay longer and enjoy all our resort has to offer!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Rocky Gap Casino Resort

Property: Rocky Gap Casino Resort
Address: 16701 Lakeview Rd NE, Flintstone, MD 21530-1059 (Formerly Rocky Gap Lodge and Golf Resort)
Region: United States > Maryland > Flintstone
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Flintstone
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Rocky Gap Casino Resort 3*
Number of rooms: 200
Official Description (provided by the hotel):
A popular resort that promises cozy comfort in the woods - it is situated in the heart of Rocky Gap State Park. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia and Traveltool, S.L.U. so you can book your Rocky Gap Casino Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Rocky Gap Lodge And Golf Hotel Flintstone
Rocky Gap Hotel

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