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Torres9_9
Cumbria

Great hotel

5.0 of 5 bubblesReviewed 3 Oct 2017via mobile
The location of this hotel is great close to shops,restauaunts and a nice lake for relaxing.
The rooms were clean,with free wifi and everything you could need.
The front desk were helpful at all times and there is free coffee in the morning at reception. There is also a complimentary shuttle service within 3miles.
All in all a great hotel for business or pleasure
Date of stay: September 2017
Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carla G, Manager at Gaithersburg Marriott Washingtonian Center, responded to this review
Responded 27 Nov 2017
Torres9_9,

Thank you for your great comments and for staying with us!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 25 September 2017

while the hotel is in a nice area, plenty of nice restaurants and shops in walking distance, and the rooms were average...my disappointment was with the front desk. We only stayed one night - being a Marriott rewards holder, i always book directly with their online site which has always honored any lower rate as noted on their site. I checked the current rate, and printed it out from their website on the day of our check in, however i did forget to confirm the rate at check in....however the morning we were going to check out i presented the print out and asked for them to honor the lower rate. After much back and forth the clerk realized that yes this was from their site and said would honor it, he said he made the adjustment and we were on our way....well much to my surprise when i saw the emailed portfolio and my credit card bill - he never made the change....poor customer service - dont say you are going to honor something, say you did and lie - not good form, very disappointed in marriott, not the customer service i have come to expect.

Date of stay: September 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank mnapolit2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carla G, Manager at Gaithersburg Marriott Washingtonian Center, responded to this reviewResponded 27 September 2017

Mnapolit2013,

Thank you for taking the time to review the hotel.

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please contact me directly so that I may look into your concerns.

Sincerely,
Carla Grisi
Director of Hotel Operations-Rooms
301.590.0044

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2017 via mobile

Stayed here while on a tour. Rooms are clean and beds are very comfortable. Attentive staff. Nearby shopping, restaurants and entertainment that you can walk to.Overall, this was a comfortable hotel in a great location

Date of stay: September 2017
Trip type: Travelled with family
1  Thank Sachin_Zarekar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carla G, Manager at Gaithersburg Marriott Washingtonian Center, responded to this reviewResponded 27 November 2017

Sachin_Zarekar,

Thank you for taking the time to review our hotel and for the great rating!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2017

The best thing about the hotl is the loation. IT is right off the artificial lake which is huge, This is an ideal place to stay with family or friends. The hotel has an expansive deck that overlooks the lake an is n ideal place to sip some beer or wine in the evenings (the bar located on the lower level has some amazing happy hour deals).

The rooms are clean and well furnished. The bed was quite comforable, Again the view form the room is amazing if you have a lake vie room, There is a restaurant in the lobby but you are better off trying the plenty of dinning options around the lake. The choices are really awesone, potbelly, starbucks, guapos, nandos on and on.
If you have kids under 13, they would love the nultitude of attractions around the lake and the entertainment options. IT is great for adults looking for a refreshing break in the evening.

We stayed in this hotel for a family function and loved the location and ambience. Will definetly stay here again on our next visit to baltimore.

Room tip: Book the high floors facing the lake for a great view.
Date of stay: April 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Vivek R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carla G, Manager at Gaithersburg Marriott Washingtonian Center, responded to this reviewResponded 27 November 2017

desi_renegade,

Thank you for taking the time to review our hotel.

I hope to see you next year during the summer when the RIO is having the outdoor concerts. Our outside patio is the perfect place to have a drink and listen to the band!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2017 via mobile

The worst thing about the hotel is simply trying to find it because it is not well marked. But once you get there, you see why... it has a large lake in front of it with RIO Waterfront and Center. There is a carousel, paddle boats that look like huge rubber ducks, and a lot of restaurants. It is a really nice place worthy of a family stop. I only wish I were there on a night when they had an outdoor concert.

Date of stay: July 2017
Trip type: Travelled on business
Thank Ron B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carla G, Manager at Gaithersburg Marriott Washingtonian Center, responded to this reviewResponded 27 November 2017

Ron B,

Thank you for your review of the hotel.

The location is one of our best qualities. The outdoor concerts happen every Friday all summer long. I hope you will be able to enjoy one next year while staying with us.

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Reviewed 29 August 2017 via mobile

I've stayed at this hotel several times, and have always been pleased with the comfort and cleanliness of the rooms. The rooms are spacious and have standard amenities. The location is lovely, next to a small lake and shopping center. There is a walking path around the lake and through the shops, which is a nice break from a treadmill in a hotel fitness center. Food at the hotel restaurant is good, although pricey as usual for a hotel. Service is great, though, and the staff is friendly and helpful.

Date of stay: August 2017
Trip type: Travelled on business
Thank n2egypt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carla G, Manager at Gaithersburg Marriott Washingtonian Center, responded to this reviewResponded 27 November 2017

n2egypt,

Thank you for taking the time to review our hotel.

We pride ourselves on providing our guests with great service and a staff that we are very proud to have representing us.

Hope to see you again!

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