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sdhd2016
Stoke-on-Trent, United Kingdom

Nice hotel, good service

4.0 of 5 bubblesReviewed 10 Oct 2017
Just what you expect from a Marriott hotel, very friendly staff and great service. The location is great with restaurants and shops within walking distance. Nice lounge service and breakfast all served with a smile!
Date of stay: October 2017
Trip type: Travelled on business
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carla G, Manager at Gaithersburg Marriott Washingtonian Center, responded to this review
Responded 27 Nov 2017
sdhd2016,

Thank you for your nice words regarding our staff. We pride ourselves on delivering a memorable service for our guests and the wonderful staff we have is the reason for our success!

Hope to see you again!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 8 October 2017

Recently spent a week here on business. Very nice location on the lake with numerous restaurants and a Target within walking distance. The Concierge Lounge was one of the nicer of the Marriotts I have stayed, with great breakfasts, and nice evening food options. Will definitely make this a first choice to stay when I am back in the area.

Room tip: rooms with a view of the lake if available.
Date of stay: September 2017
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
2  Thank RayNJ08
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carla G, Manager at Gaithersburg Marriott Washingtonian Center, responded to this reviewResponded 27 November 2017

RayNJ08,

Thank you for your review and for staying with us.

Hope to see you again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2017

The front desk staff made me feel welcome at check-in. The room and view were great and the hotel is convenient to the local restaurants, movie theatre and shopping. The lake had entertainment for kids. Easy access to I-270 to get around the area.

Room tip: Ask for the lake view
Date of stay: October 2017
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Narrowboat_traveler
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carla G, Manager at Gaithersburg Marriott Washingtonian Center, responded to this reviewResponded 27 November 2017

Narrowboat_traveler,

Thank you for staying at our hotel and for taking the time to give us a great review.

Hope you stay with us again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2017 via mobile

The location of this hotel is great close to shops,restauaunts and a nice lake for relaxing.
The rooms were clean,with free wifi and everything you could need.
The front desk were helpful at all times and there is free coffee in the morning at reception. There is also a complimentary shuttle service within 3miles.
All in all a great hotel for business or pleasure

Date of stay: September 2017
Trip type: Travelled on business
Thank Torres9_9
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carla G, Manager at Gaithersburg Marriott Washingtonian Center, responded to this reviewResponded 27 November 2017

Torres9_9,

Thank you for your great comments and for staying with us!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2017

while the hotel is in a nice area, plenty of nice restaurants and shops in walking distance, and the rooms were average...my disappointment was with the front desk. We only stayed one night - being a Marriott rewards holder, i always book directly with their online site which has always honored any lower rate as noted on their site. I checked the current rate, and printed it out from their website on the day of our check in, however i did forget to confirm the rate at check in....however the morning we were going to check out i presented the print out and asked for them to honor the lower rate. After much back and forth the clerk realized that yes this was from their site and said would honor it, he said he made the adjustment and we were on our way....well much to my surprise when i saw the emailed portfolio and my credit card bill - he never made the change....poor customer service - dont say you are going to honor something, say you did and lie - not good form, very disappointed in marriott, not the customer service i have come to expect.

Date of stay: September 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank mnapolit2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carla G, Manager at Gaithersburg Marriott Washingtonian Center, responded to this reviewResponded 27 September 2017

Mnapolit2013,

Thank you for taking the time to review the hotel.

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please contact me directly so that I may look into your concerns.

Sincerely,
Carla Grisi
Director of Hotel Operations-Rooms
301.590.0044

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2017 via mobile

Stayed here while on a tour. Rooms are clean and beds are very comfortable. Attentive staff. Nearby shopping, restaurants and entertainment that you can walk to.Overall, this was a comfortable hotel in a great location

Date of stay: September 2017
Trip type: Travelled with family
1  Thank Sachin_Zarekar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carla G, Manager at Gaithersburg Marriott Washingtonian Center, responded to this reviewResponded 27 November 2017

Sachin_Zarekar,

Thank you for taking the time to review our hotel and for the great rating!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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