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“Comfortable, but less than expected for a Hilton”

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Hilton Washington DC North Gaithersburg
Ranked #10 of 15 Hotels in Gaithersburg
Atlanta
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Comfortable, but less than expected for a Hilton”
Reviewed 10 December 2013

Front desk staff were efficient and courteous, but unfriendly. The best staff were the housekeepers. They spoke little English, but were eager to help, kept our room clean, well supplied and always smiling.

We were participating in a doll show and it was a convenient location to the fairgrounds. There are plenty of restaurants nearby. We did not try the hotel food, but the bar made a good margarita.

We upgraded to a suite and enjoyed the extra space and comfort. The bed was very comfortable. Loved the triple sheeting and plush comforter. The layout of the bath area was a bit awkward. It looks like an older hotel that was later designed and converted to provide a few suites. The furnishings were old. Upholstery ripped and showing dirt and age. It is definitely time for an update.

I would stay here again, but would not pay the extra for the suite because of the condition of the furnishings. All and all, it was a pleasant stay.

  • Stayed December 2013, travelled with family
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Helpful?
Thank Pam7910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (86)
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English first
United States
1 review
Reviewed 4 December 2013

My personal bag and items were taken from my room for no reason and without my knowledge so when I came back to my room at the end of the day it was missing. The staff did nothing about it and had no answers and overall managerial/supervisor staff was not helpful at all!

  • Stayed November 2013, travelled solo
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Dhruvi P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Gaithersburg hotels

Asheville, North Carolina
Level Contributor
30 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 1 December 2013

Extended family staying here for the holidays. I was surprised to find our standard room missing the water heating machine for drip coffee, though the other "fixings" were present, as was a tray to hold the machine. A garbage bag stuck out from behind the dresser from the previous occupants. When I tried to call down to the front desk, I found the phone had no dial tone. I looked behind the bedside table to see if the phone was plugged in and found a shocking amount of dust behind the table, and a dirty utensil. Yuk! I went down to the check-in clerk, and very nicely voiced my complaints. She was pleasant in return, and seemed surprised at the missing machine and un-clean room conditions. To Hilton's credit, she immediately gave my husband & I a room change and an up-grade. The second room was clean and had a refrigerator and microwave, too. I called downstairs (this phone worked) and expressed our thanks. Bed was comfortable. We did leave a tip to thank the housekeepers. The buffet breakfast was not complimentary, (as is Hampton Inn's), but it had many choices. At $16/person we did not indulge ourselves the next 2 mornings of our stay. The staff we met were extremely pleasant from front desk, to restaurant, to repairmen met in the elevators, to housekeeping staff.

Room Tip: Standard rooms have bathrooms the size of a postage stamp. If there is a next time, I'll pay for...
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lincolnwood, United States
1 review
Reviewed 29 November 2013

we were attending a family wedding at Hilton,so we decided to stay Hilton. Room, and washroom was very clean and bed was very comfortable. This hotel room has a nice work station to use laptop. We really enjoyed staying at this hotel.

  • Stayed November 2013, travelled with family
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    • Location
    • Sleep Quality
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Kasim A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wilmington, United States
1 review
Reviewed 18 November 2013

Every aspect of the Hilton experience from check in to departure (including pre registration on their web site) went very smoothly. The room was luxurious and the bed quite firm (which is great for folks like us who have bad backs).

  • Stayed November 2013, travelled with family
    • Value
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank John R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonManagement, General Manager at Hilton Washington DC North Gaithersburg, responded to this review, 3 February 2014
Hi John R.,

Thank you for staying with us at Hilton Gaithersburg and the positive experiences that you had with the team. We do value and appreciate comments when being shared as we use your voice to the team for their hard work.

We look forward in serving you again if travels should take you to the Gaithersburg area.

S. Dial
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Whaleyville, Maryland
2 reviews
Reviewed 16 November 2013

Comfortable, friendly, and economical. Staff was efficient, friendly, and well trained. I would stay again and recommend to my friends and family to stay for one night or more or to have group activities.

  • Stayed November 2013, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Opblondie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltongaithersburgGM, General Manager at Hilton Washington DC North Gaithersburg, responded to this review, 18 November 2013
Hello Opblondie—A sincere thank you for the comments you made about our hotel in your recent TripAdvisor review. We appreciate that you took the time to post this and appreciate the fact that you would recommend us. We look forward to serving you again in the near future.
Yale Feldman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
naples, United States
Level Contributor
5 reviews
5 hotel reviews
Reviewed 11 November 2013

A-1, great location, nice place to stay. best hotel to stay at in the Gaithersburg area, we have stayed at many hotels in the area throughout the years and this one is definitely the best. Staff could not have been more helpful.

  • Stayed November 2013, travelled as a couple
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    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Maureen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltongaithersburgGM, General Manager at Hilton Washington DC North Gaithersburg, responded to this review, 18 November 2013
Hello Maureen W—Thank you for choosing our hotel for your recent stay and for the kind words you said about us on TripAdvisor. I am very pleased that we were able to leave such a great impression with you and greatly appreciate the comments you made about our staff. I have shared your review at our recent staff meeting. We look forward to having you back the next time your travels bring you to this area.
Yale Feldman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Washington DC North Gaithersburg

Property: Hilton Washington DC North Gaithersburg
Address: 620 Perry Pkwy, Gaithersburg, MD 20877-2530
Phone Number:
Region: United States > Maryland > Montgomery County > Gaithersburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Gaithersburg
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Hilton Washington DC North Gaithersburg 3.5*
Number of rooms: 301
Official Description (provided by the hotel):
The Hilton Washington DC North/Gaithersburg Hotel is conveniently located just outside Washington D.C. in the heart of the highly active I-270 Corridor. Gaithersburg, MD is an upscale business, entertainment and residential area in suburban Maryland, in close proximity to Bethesda, Rockville and Germantown Maryland as well as Washington, D.C. and Northern Virginia. The Metro station is close by and easily accessible via the hotel complimentary shuttle service.Style, comfort, service and convenience are pillars of the Hotel which is richly appointed throughout with the Signature Hilton Serenity Beds, 37" flat screen high definition TV's, complimentary in-room WiFi, in-rrom single cup coffee makers, luxury amentities and a host of other upgrades to make your stay comfortable. The hotel also has an indoor-outdoor pool and a fully Precor equipped health and fitness facility. For dining and entertainment, the hotel is proud of its Rooks Corner Restaurant serving three meals a day in a comfortable and inviting setting. The plentiful offerings include a full breafast buffet with omelet and waffle station as well as a la carte breakfast and for lunch and dinner are of American fare including succulent steaks, seafood sandwiches and salads. The hotel also presents a Starbucks coffee shop, and a bar and lounge with a complete selection of beverages including single malt scotches and small batch bourbons served along side complimentary hors d'oeuvres on week nights. If you are planning a meeting or conference, the hotel is fully equipped with a ballroom and meeting spaces totaling over 17,000 square feet and complete banquet and catering menus and services. ... more   less 
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Also Known As:
Hilton Washington Dc North Gaithersburg Hotel Gaithersburg
Hilton Hotel Gaithersburg
Hilton Gaithersburg
Gaithersburg Hilton

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