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“Quiet, comfortable, met expectations”

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Holiday Inn Express Hotel & Suites Germantown - Gaithersburg
Ranked #2 of 4 Hotels in Germantown
Certificate of Excellence
GreenLeadersGold level
Trenton, Michigan
Level 6 Contributor
169 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
“Quiet, comfortable, met expectations”
Reviewed 19 April 2014

Everything you would expect from a Holiday Inn Express. Clean, comfortable rooms and beds. It is nice having both soft and firm pillows in each room. The only criticism I would have is that this property has wall mounted heaters/air conditioners which can be quite loud when running. We ate breakfast downstairs each morning and the food was well prepared and tasted great. If you are visiting DC, this is a great location out of the city, only about a 20-30 drive in traffic and very reasonably priced.

Green Features: Hotel encourages reusing of towels and wash cloths. Our initial supply lasted us the full three day visit.
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carl P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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145 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
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  • English first
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English first
New York City, New York
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 March 2014

I was staying at the Fairfield Suites which is located just a 1/2 mile down the street from the Holiday Inn Express. I decided that on this business trip I would try out this new hotel. It was recently converted over to the Holiday Inn Express and is an excellent value for business travel. The Front Desk was excellent, the breakfast was very satisfying and the room was quiet, clean and very comfortable. It appears that this hotel has gone through a total renovation as everything looks and smells brand new! They have free wireless internet and I was able to have a Facetime conversation with my family back home with no problems! When I stayed at the Fairfield down the street, the internet was horrible. I also needed to make a few copies and was directed to use the business center onsite at the Holiday Inn Express, it was perfect and copies were free. I cannot say enough great things about this hotel. Great job!

Room Tip: I had a room on the 5th floor. It was very quiet and the road noise was undetectable.
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NYWORLDWIDE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maryland
Level 5 Contributor
68 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 17 February 2014

We were in town for a memorial service and checked in at three which was fine. We left to go eat and meet up with some family. Upon returning 6 hours later , our door was open and it turns out that our door lock was broken and unable to lock from the outside leaving all of our belongings exposed not to mention anyone could have come into the room and done anything in there. When we called the desk that said that our room was listed as having a broken lock but somehow we were given that room. Hmmm. It is cheaper than some but you get what you pay for and in this case, less than you pay for. As for the cleanliness, there was empty soda bottles, pieces of pretzel and bread crust behind the bed so check carefully.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank swetfam4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonInnGermantown, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review, 20 February 2014
Please accept my apologies for being assigned a room that was clearly supposed to be off-market. It appears that the new lock for that door was back-ordered, and the original out of order block was not extended. As a result, the room showed up in the computer as available, though maintenance had not been able to replace the lock. This is not the typical experience of most guests, and I am sorry that your stay with us got off to such a bad start. I hope we have an opportunity to welcome you back in the near future.

Patrick Foley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
PA
Level 4 Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 14 February 2014 via mobile

the staff at this hotel is great! everyone who works here is always friendly and makes you feel welcome. good breakfast. newly renovated. lobby and all rooms have been renovated. close to many restaurants. rooms are always very clean. when i am in the area i always stay here.

Stayed February 2014, travelled on business
Helpful?
Thank tjtPa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 January 2014

After countless sleepless nights at the extended stay, I switched to the Holiday Inn Express and was pleasantly surprised. Newly renovated, clean and with a friendly staff, this hotel delivers great value. Highly recommended.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Derick D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Honolulu, Hawaii
Level 4 Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 7 January 2014

At a special conference rate of about one hundred dollars (plus taxes, etc.), their simplest room was functional, clean, and the staff was very amiable and courteous.
A business area made the task of carrying my laptop unnecessary, and I appreciated their hot coffee in the morning. Their breakfast is very simple and not health-conscious, but much appreciated since we had no time to go foraging. I typically just picked a piece of fruit, yogurt and coffee to go - sweeteend with a bag of hot chocolate.

  • Stayed October 2013, travelled on business
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank corozalwien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton Head, South Carolina
1 review
Reviewed 1 January 2014

This was an excellent hotel stay. The rooms and hotel were very clean. The staff was extremely courteous upon checked in. The location is great and easy to find. This would be my first choice of stay when in the area!

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ShantellC77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Germantown - Gaithersburg

Property: Holiday Inn Express Hotel & Suites Germantown - Gaithersburg
Address: 20260 Goldenrod Ln, Germantown, MD 20876-4063
Phone Number:
Region: United States > Maryland > Montgomery County > Germantown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Germantown
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Germantown - Gaithersburg 2.5*
Number of rooms: 178
Reservation Options:
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Also Known As:
Hampton Inn Germantown / Gaithersburg Hotel Germantown
Germantown Hampton Inn

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