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La Quinta Inn & Suites Baltimore South Glen Burnie
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Reviews (785)
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A TripAdvisor Member
Madison, Wisconsin, USA
1
Reviewed 2 September 2013

Overall, a decent place to stay. However, the directions e-mailed from La Quinta on how to get to the hotel should not be trusted. They were wrong coming from the East, and incomplete coming from other directions.

Pros:
Breakfast was good.
Convenient location.
Woman at front desk in the morning was quite helpful.

Cons:
Guy at front desk at check in (11 p.m. or so) wasn't very helpful.
Directions from hotel were wrong. I'm still awed by this.
For what they're charging, an actual thermostat on the A/C would be nice.

  • Stayed: August 2013, travelled with family
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Review collected in partnership with La Quinta
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhaz J, General Manager at La Quinta Inn & Suites Baltimore South Glen Burnie, responded to this reviewResponded 4 September 2013

Dear Guest,

Thank you so much for choosing La Quinta Inn & Suites Baltimore South Glen Burnie as your home during your recent trip to Maryland. We appreciate the positive as well as constructive feedback given by you.

Your satisfaction and continued trust in La Quinta Inn and Suites are our top priorities. We look forward to showing you that we are working hard to make sure each visit meets your expectations and our high standards.

We hope to see you again soon.

Farhaz Jessani

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 September 2013

Got a room at this La Quinta on short notice. The only room available was a smoking room and boy did it reek of smoke! The only reason I am giving it 3 stars is because the lady on the phone had assured me that they had treated it and that it will not be bad. Not true, it was nasty, I could barely sleep at night. Other than that I think it's a good motel as long as you stay away from the smoking rooms. One good thing was the breakfast. I totally enjoyed it and they had a good spread. Great location too.

  • Stayed: August 2013, travelled on business
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Thank Gudbkz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhaz J, General Manager at La Quinta Inn & Suites Baltimore South Glen Burnie, responded to this reviewResponded 4 September 2013

Dear Guest

We appreciate you taking the time to tell the readers about your experience. Your satisfaction and continued trust in La Quinta Inn and Suites are our top priorities. We look forward to showing you that we are working hard to make sure each visit meets your expectations and our high standards.

We hope to see you again soon.

Farhaz Jessani

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2013

Traveled to Maryland to pick my Airman up at BWI and decided to stay over night to be closer since he comes in in the morning. Paid on line and upon check in was asked for a CC for a 10.00 hold. Not having a CC, I hesitantly gave my debit but was told it would only be a 10.00 hold. Got a call from the front desk that a 75.00 hold was put on in error. Checked my account and they ran my card 3 times and then got very nasty! NEVER AGAIN!

Room Tip: NEVER AGAIN! Glen Burnie, Maryland Location is a disgrace! A waste of money and the Front Desk staff is a Horror! Who can't tell the difference between a hold and (3) $75.00 Holds? I'll tell you who? The front desk staff at Glen Burnie, Md! DO NOT WASTE YOUR MONEY!!!!!
  • Stayed: September 2013, travelled solo
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Thank KGray090113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhaz J, General Manager at La Quinta Inn & Suites Baltimore South Glen Burnie, responded to this reviewResponded 4 September 2013

Dear Guest,

We truly appreciate your feedback; it is our goal to provide you with a positive, memorable experience each and every time you stay with us. We apologize that your experience was not what you expected from La Quinta.

Your continued satisfaction and trust in La Quinta are our top priorities

Sincerely,

Farhaz Jessani

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2013 via mobile

Our family stayed here before our cruise out of Baltimore. The beds were too small, but we knew they were double beds before we went and still opted to stay due to many other factors. The location was perfect and they provide park and ride to the ship. The hotel was clean and the staff very helpful.

  • Stayed: July 2013
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Thank schaney26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhaz J, General Manager at La Quinta Inn & Suites Baltimore South Glen Burnie, responded to this reviewResponded 4 September 2013

Dear Guest

We appreciate your feedback and are pleased to hear that you enjoyed the Park, Sleep, and Go package at Baltimore South/Glen Burnie La Quinta. We look forward to providing you with exceptional service in the future.

La Quinta continuously strives to create memorable moments with our guests, through people first service and clean comfortable accommodations. We stand by our commitment to serving our guests to our best ability and hope to always exceed your expectations.

We will see you soon.

Farhaz Jessani

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2013

The staff was very kind to us from the minute we stepped in, offered my children a treat and talked to them, they are pet friendly with no additional fees wonderful, the location is right off the highway there is no way for outsidders to get into the building with out a room key a generally nice area for outside of the city but safe regardless about a 20 minute drive to inner harbor of baltimore and 15 to arundel mills mall that is huge, this hotels staff is over friendly and amazing not just some of them but all of them as staff changed the service did not they have free internet a buisness room with free computer usee and printers offer a late check out with non penalty, their breakfast is amazing the kids said it was better then ihop who doesn't love a buffet with hot food sausage or bacon potatoes and eggs make yours own waffles bagels yougurt fruit pasteries and more rooms clean, for the most party quite can here some doors shutting but for the most part pretty sound proof updated furnishings big 32inch tvs with hbo nice pool with lifeguard everyday gym there's isn't much they don't have and to top it off the staff is just amazing plenty of parking and amazing prices for someone on a budget we had a great time and I look forward to staying with them agian

  • Stayed: August 2013
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Thank cfeather
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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