My family has been going to the Sunset for years. My Dad even used to play pool here when it first opened. Tonight was the WORST service we have ever had in our lives! If you get a waitress named Donna C...run!!!
We should have know from the start that when a hostess sits you at a table and it takes 20 minutes for a waitress to even acknowledge your existence that you are in serious trouble. She finally took our drink order then came back 15 minutes later with drinks. Then another 15 minutes later she takes our orders. Then another 10 minutes later she finally brings our salads. I asked her for side plates and the relish tray since she didn't bring it. Then 10 minutes later she brings the relish tray never asking us if we want another drink or ask if everything is okay.
Then 35 minutes later she brings out our food. The food was fine, not great but okay. The food was a little cold but considering how long it took her to bring drinks it was probably the servers fault. During dinner we never saw our waitress, we all wanted a refill on our drinks but she was no where to be found. My husbands beer tasted terrible and flat and didn't drink it.
Finally another 30 minutes later she brings a to go box and a bill. No mention of desert and didnt even bring the black sleeve to place the receipt in. My husband asked for the beer to be removed because it was horrible. Then 10 minutes later she brings the bill back, still with no black sleeve, with the beer removed. We waited 15 minutes and she did not return. We took the bill to the hostess and asked her to run our credit card.
While all this was going on the male manager or owner, whatever he was, walked by three times and never asked how things were. It's obvious the server doesn't fall far from the management.
Sad to say we will NOT return for a long time. We used to love it here but when service is that bad, it's not worth it. We would have had better service at a fast food restaurant. Sunset needs a management attitude adjustment and some of the better servers to train the newer ones how to do it right.
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