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“Could be better” 3 of 5 bubbles
Review of BEST WESTERN Kent Narrows Inn

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BEST WESTERN Kent Narrows Inn
Ranked #3 of 5 Hotels in Grasonville
wappingers falls, United States
2 reviews
“Could be better”
3 of 5 bubbles Reviewed 18 November 2013

If it wasnt for the broken door lock and door scraping the camode, O and the stairway being unuseable for any reason, it would have been a great experiance. It was close to Annapolis and great dining establishments.

  • Stayed November 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Mark L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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369 reviews from our community

Traveller rating
    104
    105
    70
    48
    42
See reviews for
104
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (62)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Any
English first
Little egg harbor
1 review
4 of 5 bubbles Reviewed 10 November 2013

Clean, bright, hotel,,relaxing area in the mid fall,changed room from highway side to marina side. Quieter side we thought, it seemed to be a good move, better view also. Was not a problem to change and the front desk was very helpful.

Room Tip: Did not have,Restaurant,or room service,marina side is best side of hotel
See more room tips
  • Stayed October 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jon G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichelleGuests, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review, 12 November 2013
Thanks so much for your review of your weekend getaway at our hotel. We are so happy to hear that you found our hotel to be clean and relaxing and our staff helpful. Providing a clean hotel and warm, welcoming service are two of our top priorities. Our goal is to always welcome our guests to the hotel as if they were a guest in our own home. Great to hear that you were able to enjoy the view from the bayside of the hotel. We have had some spectacular sunsets over the past week - our guests have been lining up on the balconies to take pictures!

While we do not have a restaurant/lounge on-site, the hotel is surrounded by 9 restaurants and dock bars that are all within walking distance of the hotel....and they are all fabulous! Each has their own "personality" and our guests all seem to find their favorite - that keeps them coming back again and again.

Thank you again for sharing your positive experience with others in the TripAdvisor community. We hope to welcome you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chardon, United States
2 reviews
4 of 5 bubbles Reviewed 5 November 2013

Staff very courteous. Location great for heading to Easton, St. Michaels or Wye Island. We had a problem where one of our friends was injured. His stay had to be extended and ours shortened. Staff was very accommodating and sympathic. Went above and beyond.

  • Stayed November 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Eileen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichelleGuests, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review, 6 November 2013
Thank you for your very kind review of your recent stay at our hotel. We were so very sorry to hear about your friend's injury at your event. Thank you so much for taking the time to compliment our staff. Everyone on our team truly does love welcoming our guests as if they were a guest in their own home. We were happy to be of assistance to your group during this difficult time.

Thank you for mentioning how convenient our location is for those who may be traveling to Easton, St. Michaels or Wye Island. Many guests love our central location for visiting popular destinations on the Eastern Shore.

We will look forward to welcoming your group back again next year! Thank you again for sharing your positive experience with the TripAdvisor community.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
4 of 5 bubbles Reviewed 24 October 2013

A few minutes from Annapolis via the Chesapeake Bay Bridge. The hotel is within walking distance of 7 restaurant which specialize in seafood. Make sure you ask for a room facing Kent Narrows and enjoy some view.

  • Stayed October 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Briggal319
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichelleGuests, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review, 4 November 2013
Thank you so much for your review of your recent stay at our hotel. We are so pleased to hear that you enjoyed the convenience of our location. Lots of our guests really love the fact that they can arrive at the hotel, park their car and are able to walk to all of the great restaurants and dock bars around us. Yes, the rooms on the bayside (particularly the 3rd and 4th floors) - provide a great view of the water! We get some spectacular sunsets this time of year!

Thank you again for sharing your positive experience with others on TripAdvisor. We hope you will come back and see us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Magnolia, United States
1 review
2 of 5 bubbles Reviewed 18 October 2013

Hotel was extremely overpriced for a room that has not been updated in 20 to 30 years. The bathrooms were clean and the bed linens were fine. Rest of the room had old old carpet that stunk. This is a pet hotel so it needs to be updated more often. Never again...drive somewhere else. Does have good restaurants within walking distance. The breakfast was good and the staff at the breakfast room was friendly and helpful. Front desk staff are slow. Never knew someone had left something for us at the desk. No call or message so we ended up not picking it up since they didn't tell us until day 2 when we were headed to a wedding. Internet shows lovely pool and spa - the water in both is a little green for me and I had a built in pool for years. Not sure why but didn't want to get in. This was one of the reasons we chose this over the Sleep Inn. Bad decision.

  • Stayed October 2013, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Thomas J A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichelleGuests, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review, 19 October 2013
Thank you for your review of your recent stay at our hotel. While it is never easy to get less than complimentary feedback – we welcome all feedback from our guests. It is through this process that we are better able to serve our future guests. Thank you for your nice compliments regarding the friendly and helpful service that you received from our breakfast hostess and the quality of our complimentary breakfast buffet. We are also happy to hear that you were pleased with the cleanliness of your bathroom and the bed linens.

We would like to apologize that you did not receive notification about your gift bag until day two of your stay with us. We are also sorry to hear that you were disappointed with the overall quality of your hotel room. We complete updates to the hotel each year. For instance over the past 5 years, we have installed new carpet, new bedding and new flat screen televisions in all of our guest rooms. We also upgraded our high speed internet access throughout the hotel to keep up with the current technology trends. We are currently in the process of detailing our property upgrade plans for the next 2 years. We are sorry that there was a pet odor in your suite. Our goal is also for all of our rooms to smell fresh and clean at all times (even if they are a pet friendly room). We have a professional carpet cleaning company that cleans a group of rooms each month. I will make sure this suite is cleaned on his next monthly rotation (which will happen next week). In regards to the pool water color, our pool chemicals are tested multiple times per day to ensure that they are within the standard levels. If the chemicals are out of balance, we close the pool until the chemicals are at the appropriate levels. Again, we do truly appreciate your feedback. It has been shared with all of our staff so we can continue to improve for future guests.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
omaha, United States
1 review
5 of 5 bubbles Reviewed 18 October 2013

Had a wonderful time very friendly and pleasant staff would recommend to all. beautiful views easy to get to interstate and to all the shopping. Good breakfast snacks swimming pool. internet lots of resturants to choose from can't say enough about how nice the staff was and helpful...

  • Stayed October 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Carla F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichelleGuests, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review, 20 October 2013
Thank you so much for your review of your recent stay with us...and for the "10 Stars" Rating - what an honor! We are so happy to hear that you enjoyed your stay with us. It is always so nice to get feedback regarding how helpful and friendly our staff is. Our team really does love welcoming our guests to the hotel as if they were a guest in their own home. It is great to hear that you received such a warm welcome. It is also nice to receive your positive feedback about our complimentary breakfast buffet and the indoor heated pool. Many of our guests love our location - with easy access off Route 50, walking distance to restaurants and bars and a short drive to a great outlet mall! We hope you will come back and see us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grand Rapids, Michigan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 14 October 2013

We stayed here on 10-11-13 was supposed to stay for three nights ended up moving over to Hilton on second day and just paying for both rooms because they require 48 hour notice. Upon entering the room immediately I noticed white crusty stains on the bed skirt. The bed was hard as if I could sleep, the hotel is situated under a highway overpass (very loud). In the very small room there is no closet or dresser just a small bar next to the sink for us to hang our garments on (not adequate). The pool was green and cloudy we wouldn't let our daughter swim (thanks for that meltdown). Smoking maids outside our room was fun to walk through. Only saving grace was free breakfast, it was decent with lots of choices.

  • Stayed October 2013, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Heidi D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Kent Narrows Inn

Property: BEST WESTERN Kent Narrows Inn
Address: 3101 Main Street, Grasonville, MD 21638 (Formerly Comfort Inn Kent Narrows)
Phone Number:
Region: United States > Maryland > Grasonville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in Grasonville
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — BEST WESTERN Kent Narrows Inn 2.5*
Number of rooms: 95
Reservation Options:
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Also Known As:
Best Western Kent Narrows Hotel Grasonville
Best Western Grasonville
Kent Narrows
Grasonville Best Western

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