There are many reasons that we, my wife and I, are very dissatisfied with our stay at this hotel. The room we requested and pre-paid for was not available: We requested a two queen bed nonsmoking room on the first floor for our stay 1 through 4 Aug. This was not available! Instead the only room that was available was a single king size bed on the 4th floor. If this was not bad enough, the elevator was not working and had not been working when we made our reservations. This was not indicated neither on the web site nor during the phone call did we make before we arrived. My wife has arthritis; I have a bad back and our dog has hip dysplasia. Had we known the elevator was out and that our room was going to be on the fourth floor we would have cancelled. We both feel that your hotel took a bad advantage of us. And once we were standing in the lobby on a Friday night with no other options at other hotels, we were both furious.
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- Also Known As:
- Best Western Kent Narrows Hotel Grasonville
- Best Western Grasonville
- Kent Narrows
- Grasonville Best Western