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“Lacking in several areas.”

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Holiday Inn Express Hagerstown
Ranked #6 of 21 Hotels in Hagerstown
Certificate of Excellence
Reviewed 28 June 2014

I was surprised when I was walking down the hallway to be greeted by 2 pitbulls with heads bigger than basketballs. I was not thrilled not matter how well behaved they may have been. The smell of animals are throughout the hotel. I especially did not like how the animals were in the breakfast area when everyone was eating. There was a sign stating NO DOGS during breakfast but none of the staff enforced it. The pool and hot tub was nice. The rooms were clean and the beds were soft. The hotel was loud with parents due to having a softball game in town.

Room Tip: Ask for odd rooms they are not next to highway.
  • Stayed: June 2014, travelled with family
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2  Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this reviewResponded 1 July 2014

I appreciate you taking the time to share your experience regarding your stay at our hotel. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I am sorry you were not satisfied with the dogs that were in our hotel and apologize if they were brought into the breakfast bar area. We are a pet friendly hotel however but we do not allow and will address the situation if dogs do show up in our breakfast area. I have taken note of your valuable comments and rest assured, these will be used to monitor and improve the quality and services we offer to our guests.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,
Travis K Swatsworth
General Manager

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Reviews (239)
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147 - 153 of 239 reviews

Reviewed 8 June 2014

Not much to fault about this apart from the cheap feel to the buffet breakfast. That said, it is a Holiday Inn Express? I didn't like the plastic cutlery and the polystyrene bowls for cereal. The room was comfortable, clean and huge. The bed was extremely comfortable to the point that you could choose the firmness of pillows!

Room Tip: Not too close to the ice maker ;)
  • Stayed: June 2014, travelled on business
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Thank Lowplainstu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this reviewResponded 9 June 2014

Thank you very much for taking the time to write a review of your stay at Holiday Inn Express in Hagerstown, Md. We are delighted to know that you enjoyed your stay with us, and we look forward to welcoming you back in the near future!
Sincerely,
Travis k Swatsworth
General Manager

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Reviewed 4 June 2014

I was on a trip with a group of veterans and had the opportunity to stay at the Holiday Inn in Hagerstown MD. The hotel staff greeted our group of 60+ people and helped in delivering all of the luggage to the rooms. In addition they set up a hospitality room in the basement where the veterans could meet, talk and play cards. When we were ready to depart they brought in extra staff to collect the luggage and put it on the buses. The staff was so helpful and friendly. The rooms were good sized. Very clean and comfortable. Thanks again to the staff for making us feel so welcomed!

  • Stayed: May 2014, travelled with friends
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Thank TBGB84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this reviewResponded 5 June 2014

Thank you for taking the time to share your positive feedback regarding your recent stay with us on Trip Advisor. Our goal is to provide superior service and accommodations to each and every guest that stays with us. All of the staff takes great pride in knowing that their hard work and dedication is making a difference to our guests. Each survey we receive is reviewed and shared with every associate in an effort to improve the service and accommodations that we provide our guests. We all hope you will choose to stay with us should you visit the area again.
Sincerely,
Travis K Swatsworth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2014

We stayed here one night while traveling from Maine to Georgia with three dogs. We were pleasantly surprised to find such a nice hotel that was willing to accept dogs. The extra charge was reasonable as well - just $25. They keep all of the guests with pets in one area so they don't disturb other guests, which is nice. There's ample space around the property to walk the dogs but we didn't see a fenced area.

Room was up to date, clean, and very comfortable. We got a great night's sleep on a comfy king bed. Hot breakfast included with room was good but not outstanding. We'd recommend to anyone traveling with pets or those who want a comfortable, convenient stopping point on a road trip

  • Stayed: May 2014, travelled as a couple
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Thank seedospend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this reviewResponded 2 June 2014

Thank you for taking the time to share your feedback on Trip Advisor regarding your most recent stay at our hotel and our pet friendly Hotel. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. Your willingness to share your thoughts with us is genuinely appreciated.
Sincerely,
Travis K Swatsworth
General Manager

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Reviewed 29 May 2014

Stayed here for one night while traveling north on I-81. Room was roomy, spotless and very comfortable with a refrigerator. Bathroom was large for a motel. Breakfast area is large as well and include eggs and bacon

The only drawback was we had our dog with us and guest with pets are put on the third floor.

  • Stayed: May 2014, travelled with family
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Thank buncrana_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this reviewResponded 30 May 2014

Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation and thank you for your comments on our spacious room and refrigerator I did want to comment on the pet policies, we actually try and keep our pets on the first floor unless a guest specifically requests a king bed room which is only on the second and 3rd floors. Your willingness to share your thoughts with us is genuinely appreciated.
Sincerely,
Travis K Swatsworth
General Manager

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Reviewed 28 May 2014

Spent one night here. Hotel was great!

Room was very, very clean. Bathroom was large. Beds very comfortable. Free wifi.

Complimentary breakfast - full breakfast: pancakes, eggs, bacon, bagels, fresh fruit, pastries, juices, cereal, milk (white and chocolate plus soy). Lots of choices!!

Friendly staff.

Will definitely stay here again when I pass through Hagerstown again.

Plus great outlet mall nearby!!

Room Tip: Was on the third floor at the end of the hallway/ Very quiet!
  • Stayed: May 2014, travelled with family
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Thank L P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this reviewResponded 30 May 2014

Thank you very much for taking the time to write a review of your stay at Holiday Inn Express in Hagerstown, Md. We are delighted to know that you enjoyed your stay with us. Thank you for commenting on our clean spacious rooms and complimentary breakfast bar which helps our guests understand what we have to offer and we look forward to welcoming you back in the near future!
Sincerely,
Travis k Swatsworth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014

A altogether pleasant visit, and dog friendly to boot. The room was clean and on the first floor. Our golden doodle was also pleased with the accommodations and pet area. ( $25 fee was excessive for a non shedding pet with good manners)
Breakfast in the morning was open early, and very satisfactory. The coffee was certainly a cut above, well brewed and flavorful.

  • Stayed: May 2014, travelled with family
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Thank SeanRafter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this reviewResponded 29 May 2014

Thank you for taking the time to share your positive feedback regarding your recent stay with us on Trip Advisor. Our goal is to provide superior service and accommodations to each and every guest that stays with us. All of the staff takes great pride in knowing that their hard work and dedication is making a difference to our guests. Each survey we receive is reviewed and shared with every associate in an effort to improve the service and accommodations that we provide our guests. We all hope you will choose to stay with us should you visit the area again.
Sincerely,
Travis K Swatsworth
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hagerstown

Address: 241 Railway Ln, Hagerstown, MD 21740-6969
Phone Number:
Region: United States > Maryland > Hagerstown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Hagerstown
#8 Business Hotel in Hagerstown
#8 Romantic Hotel in Hagerstown
Price Range: £84 - £124 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hagerstown 2.5*
Number of rooms: 84
Official Description (provided by the hotel):
The Holiday Inn Express Hotel and Suites offers all the modern comforts at our affordable hotel exuding luxury through beautifully decorated rooms. Each spacious, moderately priced room and suite offer ample amenities, including whirlpool spa suites, a fitness room, complimentary HSIA, indoor pool and spa, complimentary hot breakfast and an executive meeting center. Seeing is believing! We are conveniently located off Interstate 81 at exit 5A, just 1/2 mile north of Interstate 70 and close to three major airports (IAD, BWI, DCA). We are just 1 hour to Baltimore and 1.5 hours to Washington DC, and major companies such as Citicorp, First Data, JLG/Oshkosh, Staples, Volvo (Mack), Manitowoc/Grove, Washington County Hospital are just minutes away. You'll enjoy easy access to restaurants, Prime Outlets and Valley Mall shopping, and attractions such as Maryland Theater, Antietam National Battlefield, C&O National Historic Park, Hagerstown Speedway, Hagerstown Suns, Charlestown Raceway, Whitetail Ski Resort and much more. Holiday Inn Express Hotel and Suites is the perfect hotel for tour groups, wedding groups, small business conferences, or a just weekend getaway. You will love our AAA Three Diamond Award-winning hotel. ... more   less 
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Also Known As:
Holiday Inn Express Hagerstown Hotel Hagerstown
Holiday Inn Hagerstown

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