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“"Pet Friendly & Wonderful Room"”
Review of Comfort Suites

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Comfort Suites
Ranked #12 of 21 Hotels in Hagerstown
Bridgeport, West Virginia
1 review
“"Pet Friendly & Wonderful Room"”
Reviewed 11 June 2014

Had to make an unplanned stop for the night and this hotel was listed as "Pet Friendly". Room was very nice, clean, and comfortable. The floor we stayed on was under renovations and most were complete for the room we were in. I would definitely recommend this hotel. Mr. Lawton, was very helpful in answering my questions at check out.

Room Tip: Rooms at the back lower level are reserved for travelers with pets. Seemed a bit secluded parking t...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VW2112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerald L, Front Office Manager at Comfort Suites, responded to this review, 18 June 2014
Thank You for sharing your experience while here at the hotel, we are glad you enjoyed your stay. Hopefully we will see you again so you can enjoy the completed renovations on your next trip. Anything we can do please let us know.

Thank You
Shaena M
Comfort Suites
Hagerstown, MD
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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201 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • French first
  • Any
English first
Charlotte, United States
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 28 May 2014

I have made this trip numerous times, but this time split the trip in half. Hagerstown, MD was half way. The price was great for the added amenities of a suite. All of the reviews praised the beds and multiple pillows. I will definitely stay their in the near future.

Room Tip: Choose Comfort Suites rather than Comfort Suites and Inn. There are no regular rooms.
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Leo H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerald L, Director of Sales at Comfort Suites, responded to this review, 17 July 2014
Dear Leo

Thank you so much for the wonderful kind words and to take time to acknowledge two of our employees, We greatly appreciate your feedback.
We do hope that you will visit us again real soon!

Best Regards
Gerald Lawton
Sales Manager
301 791 8100
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hagerstown, Maryland
1 review
Reviewed 26 April 2014

my fiance and I decided to stay at the Comfort Suites and our decision was made very easily as soon as we walked in and met Herman. he was kind, helpful, knowledgeable about the area and made us feel at home. Then we had another lovely clerk by the name of Polly who was very friendly and helpful as well. we have to say that this is probably the most pleasant trip we have ever taken and I guarantee that if we stay here again it will be not only because of your lovely establishment and the comfortable rooms but definitely because of the human kindness that we received. Housekeeping has also done a phenomenal job. The rooms are beautiful. Thank you so much for having us we WILL be back. (Primarily for Herman and Polly!!!)

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ayeshakamal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denise Y, Director of Sales at Comfort Suites, responded to this review, 28 April 2014
We are so very happy to have received such a great score from your recent stay with us, we will assure you that our staff members will review this wonderful score.
We hope you visit us real soon again!

Gerald Lawton
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dover, Pennsylvania
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 18 April 2014

We stayed for a "girls weekend" to celebrate my Mom's birthday. The rooms were much nicer than others we have stayed in that were much higher priced! We had adjoining rooms - the only thing better would have been if they had been connecting rooms. We were disappointed to be told the Jacuzzi had been out of service for "a long time", because the availability of the Jacuzzi was one of the reasons we selected this particular hotel. However, the great rate, nice rooms and helpful staff - along with a very nice breakfast - made up for that particular inconvenience. The hotel was very easy to find, and close to the outlet malls which we also enjoyed!

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank Kathy_in_17315
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denise Y, Director of Sales at Comfort Suites, responded to this review, 22 April 2014
Thank you so much for your review we are truly sorry we do not advertise that the hot tub is open it has been close for two years, we apologize for any inconvenience we may have cause you, We hope that you will visit us again real soon!

Gerald Lawton
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Green Bay, Wisconsin
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 11 April 2014

We are not your typical travelers, it seems. Although we travel with four kids, we do our best to do so as unobtrusively as possible, and make as few demands on others as possible, even when we are paying for service. We also seem to have what I would consider reasonable expectations when we travel. Our priorities are 1) Safety 2) Cleanliness 3) Affordability 4) Quiet Location 5) Proximity to destination.

That said, we were very pleased to have a two-night stay at this comfort suites hotel. The location is, as others have said, adjacent to a farm field. It really is pretty pastoral. And yet, not far (literally yards) from reasonably priced restaurants and only minutes from shopping. The rooms really are spacious, it seems. An extra two feet per room can really make a difference! Everything was clean and in very good order throughout our stay. New appliances (or at least, like new), a giant TV, fridge, etc. We appreciated having a pool to cool off in (hot summer days), even though it is small. Despite a few others being in the pool area, we were pleased that there were actually towels there when we needed them. The breakfast was sort of typical fare, but the breakfast room was bright and had plenty of windows. There is a business center there to take care of your needs.

The hotel is conveniently close to Hagerstown, without being too caught up in the drama of the city. We prefer that in a hotel, but I realize that is not for everyone. Our primary destinations were Gettysburg, which is about 45 minutes Northeast, and Antietam, which about half an hour south, making Hagerstown a perfect hub for both. This hotel was a great value, positioned right in the midst of civil-war-era history. I would recommend it to friends and family.

  • Stayed June 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Aaron R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denise Y, Director of Sales at Comfort Suites, responded to this review, 14 April 2014
Dear Valuable Guest

We are excited to have received such a wonderful positive comment about your stay with us. We assure you that your comments will be shared with our staff.
We do hope that you visit us again real again soon!

Gerald Lawton
Sales Director
Comfort Suites
301 791 8100
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buena Vista, Virginia
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 April 2014

The room was wonderful as was the service and breakfast! We didn't use the pool but the room was ultra comfortable and whirlpool was great. The only complaint was that the hall was loud but that was people and not the hotel. Next time we come to Hagerstown we'll be back!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pittman554433
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denise Y, Director of Sales at Comfort Suites, responded to this review, 14 April 2014
Dear Pittman's

We greatly appreciate your wonderful positive comments, we will share your comments with our staff, It has been a pleasure in serving you.
We hope to see you again real soon.

Gerald Lawton
Sales Director
Comfort Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
delhi
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 4 April 2014

I was at the Hotel for almost a month - business trip which got extended.

The rooms size was nice and big. Sheet cleaned everyday and Towels were nice and clean.

The toilets were also clean with a nice bath tub. Running hot water.

I had a mini fridge and microwave in the room. LCD TV for entertainment. Nice big work table with comfortable couch.


Cons:

Need to improve on the B'Fast, maybe have some more juice, and bakery items. The breads were ok-ok - could improve there.

Internet speed was horrible...getting just 256-512 kbps

Overall staff was nice and very courteous. They had a nice swimming pool but the jacuzzi got closed :(

I would stay here again. McDonald's, Danny's and a supermarket are nearby - walking distance.

Overall a nice place to be.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nitinmalik81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denise Y, Director of Sales at Comfort Suites, responded to this review, 7 April 2014
Thank you so much for taking the time for sharing your comment and concerns with us.

Your comment is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Gerald Lawton
Sales Manager
Comfort Suites
3017918100
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites

Property: Comfort Suites
Address: 1801 Dual Hwy, Hagerstown, MD 21740
Phone Number:
Region: United States > Maryland > Hagerstown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Hagerstown
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 75
Official Description (provided by the hotel):
Welcome to the Comfort Suites Hagerstown.For history buffs you’ll find we are centrally located between three major Civil war battlefields and a Colonial Fort. Antietam National Battlefield is the closest and only a 15 minute drive. Harpers Ferry and Fort Frederick State Park are about a 25 minute drive with Gettysburg 39 miles from the hotel. This area also offers many historical attraction...s and museums.While in Hagerstown, sports fans can enjoy a baseball game at Municipal Stadium. Relax and take in a Suns game, the single-A affiliate of the Washington Nationals.Enjoy cultural attractions? Then you will want to visit the Washington County Museum of Fine Arts or spend an evening at The Maryland Theatre, home of the Maryland Symphony Orchestra.During your stay you will enjoy a 100% smoke free environment. Each large one room suite offers a microwave, refrigerator, coffee maker, iron and ironing board and hair dryers.Also included:Complementary hot breakfastIndoor pool and hot tubExercise roomFree wired and wireless high-speed internet access. ... more   less 
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Also Known As:
Comfort Hotel Hagerstown
Comfort Suites Hagerstown
Hagerstown Comfort Suites

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