Townplace Suites is located adjacent to Arundel Mills Mall and Marland Live Casino. Next to this hotel is Hamton Inn and Residence Inn. I have stayed at other hotels and this was my first time at Townplace Suites. We arrived at 3:00 pm but our room was not ready. Both Hampton Inn and Residence Inn next door have 3:00 pm check in but Townplace Suites has 4:00 pm check in. The reason why I am highlighting check in time is that lobby was filled with families waiting to check in. We had to wait for more than 1 hour for our room. My brother, who is Marriot Rewards Platinum member, waited even longer. In fact he received a call several hours later asking if he was still going to check in with no mention that he had already tried to check in. The front desk attendant looked totally frazzled. When we finally received our room we had to sign strict no party policy which was a little concerning because they obviously had previous issues with rowdy guests. The lobby is small with no seating except for rows of tables and chairs that look like a cafeteria. The business center is two computers tucked into a closet sized area behind the lobby. Our room was also small with the kitchenette, desk and love seat against one wall and bed on the other. The Tv was on the adjacent wall and was hard to see from the bed. Speaking of the bed, it was comfortable and room was clean. The hotel offers a 24 hour shuttle but be warned that traffic is terrible. It took 25 minutes in bumper to bumper traffic to get to casino and it is only a short distance. My 80 year old parents with health issues and walker waited 45 minutes in the cold for a pick up at casino. The pickup location is outside in front of casino. Overall, this is good location with kitchen option that is less expensive than other hotels in area but you get what you pay for. Check in was disorganized. Rooms are small and hotel lacks space and amenities such as a chair or sofa in the lobby. I prefer the Residence Inn or Hampton Inn for these reasons.
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- Also Known As:
- Towneplace Suites Arundel Mills Bwi Airport Hotel Hanover