So I was comp'd a room here and I was very excited to stay here because I heard nothing but great things about the hotel. The hotel was very clean and very beautiful. But I must say the service was not all that great. The employees were not friendly at all. No one ever said hi to me besides the front desk clerk at check in and check out. I also am still waiting for the $60 hold that was placed on my card for incidentals to be released back into my account. I have called he hotel several times and they have yet to give me back my money. I will be calling back on monday. I also was basically called a liar when I said it was $60 and not the normal $50 hold. So I had to go thru so much just to convince them to help me. I stayed in june and it is now almost aug. If something isn't done soon I will be disputing the hold. Sad I have to go thru this especially with such an upscale hotel.
- Official Description (provided by the hotel):
- Designed to be the premier meeting and event destination between Baltimore and Washington, DC. The height of modern luxury, with the features that make hosting a first-rate gathering second nature. THE SPACE9, 200 total square feet of flexible meeting space. Grand ballroom/banquet room for up to 300 guests. Outdoor terrace. Additional breakout rooms/boardroom, LEED Silver designed. THE TECHNOLOGY: Complimentary high-speed Internet throughout the hotel and meeting space, State-of-the-art audiovisual equipment and business center. THE LOCATION: Close to Fort Meade/NSA and Arundel Mills Mall. Convenient to Thurgood Marshall BWI Airport, Easy access to Baltimore, Annapolis and Washington, DC Complimentary shuttle service to BWI airport. THE ACCOMMODATIONS: Full-service hotel with spacious, luxurious guest rooms. Full-service restaurant and bar on-site. Indoor pool and fitness center. Complimentary parking. 150 rooms with an executive floor. ... more less
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