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“High end outlet shopping, casino(free coin from front desk), and best restaurants all near to Baltimore Airport.”

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Hampton Inn and Suites Arundel Mills / Baltimore
Ranked #3 of 14 Hotels in Hanover
Certificate of Excellence
London, Canada
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“High end outlet shopping, casino(free coin from front desk), and best restaurants all near to Baltimore Airport.”
Reviewed 26 July 2014 via mobile

Walking distance to it all, clean newly renovated suites, full hot breakfast buffet, beautiful pool, convenient and excellent service. We loved everything about this place. Quiet rooms, free movie channels. FAMILY FRIENDLY PLACE!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarshaBou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa B, Manager at Hampton Inn and Suites Arundel Mills / Baltimore, responded to this review, 31 July 2014
We are so pleased to see you enjoyed your stay with us, and you were able to take advantage of all the wonderful amenities of our hotel! Thank you for taking the time to provide your feedback. We hope to welcome you back to the hotel when your travels bring you back to Hanover. Take Care!
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545 reviews from our community

Traveller rating
    312
    147
    54
    22
    10
See reviews for
180
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128
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Toms river, United States
1 review
Reviewed 21 July 2014

This stay was great. I came with my boyfriend for the Yankee game and absolutely loved the hotel room. when I first booked I had a double, but requested to be moved to a king if available. When I went to check in I was moved into a king. The room was beautiful and the young girl at the front desk was GREAT. I would recommend this hotel to anyone traveling into the Baltimore area.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
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Review collected in partnership with Hampton

Helpful?
Thank Lauren W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura L, Manager at Hampton Inn and Suites Arundel Mills / Baltimore, responded to this review, 22 July 2014
Thank you so much for taking the time to review our hotel-We very much appreciate the feedback we get from our guests. We strive to provide a stay that not only meets but exceeds expectations. I was very happy to see you were pleased with your stay! Thank you for choosing Hampton Inn and Suites for your travels to the Hanover area- If there is any way we may improve our services please let me know. We'll see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pembroke Pines, Florida
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 July 2014

First I would like to thank David (shuttle driver and maintenance) along with front desk clerk Chris for jump starting our car after I left the lights on overnight. Chris used his own jumper cables as well. David refused any type of tip, telling us that it was his pleasure to help us! Thank you!. Stephen the evening front desk clerk was great too! As it turned out, we were had been on the same flight to BWI from Ft. Lauderdale. He was very helpful and very professional too. We would also like to give big kudos to the housekeeping staff for making sure that my suit made its way to the managers (sorry, I forgot her name) office after I left it in the room on check out. We went back to get it on our way back to BWI. We felt very "at home" during our stay. The staff was very freindly and the hotel common areas and especially our room was very clean too! Breakfast was very good too, different main courses every day with everything from waffles to biscuits and gravy to western omelets! We would definitely recommend your hotel to others, and have already told friends and family about our experience there, and will stay there again next we come back!

  • Stayed July 2014, travelled with family
    • Value
    • Location
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Review collected in partnership with Hampton

Helpful?
Thank Golditch L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura L, Manager at Hampton Inn and Suites Arundel Mills / Baltimore, responded to this review, 22 July 2014
Thank you so much for taking the time to review our hotel-We very much appreciate the feedback we get from our guests. We strive to provide a stay that not only meets but exceeds expectations. I was very happy to see you were pleased with your stay! Thank you for choosing Hampton Inn and Suites for your travels to the Hanover area- If there is any way we may improve our services please let me know. We'll see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, United States
1 review
Reviewed 8 July 2014

The front desk staff was dismissive and aloof. She did not seem concerned about me as a customer, or about making this stay pleasant. She failed to explain any of the amenities or facilities, and was more concerned about getting back to her personal call on her cell phone than servicing the customer. The best thing about this encounter was that I was able to check out of this location, and go to another hotel right next door.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Ricardo S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa B, General Manager at Hampton Inn and Suites Arundel Mills / Baltimore, responded to this review, 10 July 2014
Thank you for taking the time to provide your feedback regarding your recent stay with us. I am sorry to hear that your experience at our hotel was less than acceptable. We pride ourselves on the service that our team provides, and it is apparent this was not the case during your recent stay. We will share your comments with our team, and use this as a training opportunity. We hope that if your travels bring you back to Hanover, you will give our hotel another chance to exceed your expectations.
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New York, United States
1 review
Reviewed 28 June 2014

This propert is very well maintained inside and out. The staff is pleasant and helpful and quick to respond to all requests for assistance. Check-in was a breeze and check out was handled without having to go to the front desk. Breakfast was hot and replenished often. Definitely worth the price!

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Maria S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa B, General Manager at Hampton Inn and Suites Arundel Mills / Baltimore, responded to this review, 30 June 2014
Thank you so much for your feedback regarding your recent stay with us. I was pleased to see that you enjoyed your stay. We hope to welcome you back to the hotel soon. Thanks!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Truro, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 June 2014

Stayed in a room the first night with ants. Had to fight them off twice in my bed. Told the staff the next morning about it, they said they would take care of it. That night, still ants, I had them move me to a new room. An upgrade would have been nice for my problems.

  • Stayed June 2014, travelled on business
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with Hampton

Helpful?
1 Thank James C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa B, General Manager at Hampton Inn and Suites Arundel Mills / Baltimore, responded to this review, 30 June 2014
Thank you for taking the time to share your feedback regarding your recent stay with us. Please accept my apologies for the inconveniences you encountered. It is always our goal to ensure our guest are satisfied, and I apologize this was not the case. We hope that when your travels bring you back to the area, that you will give our hotel another chance to exceed your expectations. We have addressed the issues you had, and appreciated you bringing them to the attention of our staff. Take Care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rockville, United States
1 review
Reviewed 25 June 2014

Don't book your block of rooms for your event at this hotel. They were unwilling to shuttle guests past one shuttle even though they made it sound like it would be a continuous service. They only let us check into one room early to get ready for the wedding and the customer service was unsatisfactory. They were unwilling to be accommodating or help my guests figure out where they needed to be. All in all not a good experience because when you are planning a wedding and everything is stressful and then you find out 4 days before your wedding that your hotel is unwilling to accommodate your guests -- it's not a fun experience.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Debbie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa B, General Manager at Hampton Inn and Suites Arundel Mills / Baltimore, responded to this review, 30 June 2014
Thank you for taking the time to provide your feedback regarding your recent group block with us. We apologize for the inconveniences you experienced during your stay. I appreciate you taking the time to respond to my email regarding your troubles. It is our hope, that if you are in the area again that you will give us a second chance to exceed your expectations. Thank you again, and congratulations on your wedding! Take Care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn and Suites Arundel Mills / Baltimore

Property: Hampton Inn and Suites Arundel Mills / Baltimore
Address: 7027 Arundel Mills Cir, Hanover, MD 21076-1387
Phone Number:
Region: United States > Maryland > Hanover
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Hanover
#2 Family Hotel in Hanover
#3 Business Hotel in Hanover
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn and Suites Arundel Mills / Baltimore 2.5*
Number of rooms: 131
Reservation Options:
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Also Known As:
Hampton Inn And Suites Arundel Mills / Baltimore Hotel Hanover
Hampton Inn Hanover
Hanover Hampton Inn

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