We stayed at this hotel for one night after an Orioles game. After arriving at the hotel after midnight, we were anxious to get checked in and go to bed. When we first walked in, we were impressed with the size of the room. It seemed clean and well-decorated, too. At first, it seemed like quite a bargain.
However, when I went to lie down, I noticed that my bed was soaking wet on one side. It didn't look like there was a leak or anything, so we had no idea where the water had come from. We called the front desk, and they said that someone would be up in 20 minutes, since only one person was working -- that's the fastest they could arrive.
So we waited, and the manager himself came up. We showed him the problem, but he was evasive about what might have caused it. He said it was probably the air conditioner leaking. But unless the rooms are all laid out differently (which would be odd for a cookie-cutter hotel...), the air conditioner in the room above us would have been nowhere near that wall, so how could it possibly have leaked onto my bed?
Instead of offering to switch our rooms (and the hotel was far from sold out...), he brought me a pile of new sheets (which I had to put on the bed myself) and told us to let him know if we needed anything else! We were all too tired to press the issue, so I threw the new sheets on, and tried to sleep on the non-soggy side of the bed.
I'm not usually one to complain about hotels. I generally just look for a clean place and am pleased if the people there are friendly. However, if there is a problem, I do expect it to be fixed -- or at least addressed in a suitable way! To be fair, we did get $50 taken off our bill when we spoke to the daytime manager as we checked out, but I think it could have been handled much better.
It's a new hotel, so maybe they still have some kinks to iron out. But based on my experience, I couldn't really recommend this hotel.
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- Also Known As:
- Springhill Suites Arundel Mills Bwi Airport Hotel Hanover
- Springhill Suites Hanover
- Hanover Springhill Suites