We stayed for an out of town wedding . It was very nice -- rooms very comfortable - handy with the refrigerator and microwave. The beds were comfy and plenty of pillows. We didnt try the sofa bed so no comment on that. The lounge was very nice and was glad to have the room to gather but just wish they would have an outside seating area because it was beautiful and we would have took our LARGE group out there.
The shuttle was nice but at times had to wait a VERY long time , we had traveled all day and was ready to get to get to the room and the shuttle driver had to pick up personal friends of his to drop off somewhere which we were not to happy about.
Our MAIN complaint was that there was 1 group of 2 and 1 group of 3 that requested adjoining or same floor rooms 6months in advance and when we got there we were all put on a different floor , and the room next to us was never was used. also we stayed over an extra day and 2 other couples stayed over 2 extra days (form the wedding rate) some were charged $10.00 extra a night- some were charged $20.00 extra a night and some weren't charged any extra. The front desk told us there was nothing they could do (YES we made our reservations all at the same time ) . so watch your bill and if you have time get more answers why?
Very close to a wonderful mall and casino !!!
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- Also Known As:
- Springhill Suites Arundel Mills Bwi Airport Hotel Hanover
- Springhill Suites Hanover
- Hanover Springhill Suites