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“Good for an overnight stay, but don't expect a quick airport shuttle”

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SpringHill Suites Arundel Mills BWI Airport
Ranked #10 of 14 Hotels in Hanover
Certificate of Excellence
Pennsylvania
Level Contributor
85 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 200 helpful votes
“Good for an overnight stay, but don't expect a quick airport shuttle”
Reviewed 17 December 2008

The Good: Easy check-in, desk/reception staff was not overtly friendly, but not rude either. We stayed in a room with king-sized bed. Room was spacious, comfy, and clean. Quiet, but it helps that the fan from the a/c, heating unit has the option to remain “on.” Large, flat screen tv.

The Average: soaps and shampoos were nothing special, breakfast bar was typical.

The Ugly: The shuttle: the driver did not assist with luggage, just stayed in the driver seat. Shuttle was timely on the way there- it took about 15 minutes from hotel to airport. However, on our return we had to wait 20 minutes for the shuttle and then drove another 25 minutes dropping of other passengers to other hotels. Total trip was 45 minutes from BWI airport to hotel; too long!

  • Stayed November 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Skicatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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155 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Any
English first
West Hartford, Connecticut
Level Contributor
488 reviews
123 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
Reviewed 1 September 2008

I'm not a lawyer. I don't pretend to play one on TV. My lawyer advises me that the review title should not be construed as legal advice. The pool at the SpringHill Suites Marriott make it the safest hotel pool ever.

Perhaps I should start by saying the SpringHill suites was quite adequate for our little staycation from DC and I'd visit again if I ever had occasion. It is close to BWI airport and Arundel Mills mall.

The pool is a nice differentiator from the Residence Inn and Hampden Inn across the road (which are both closer to the mall). Despite the fact that the pool was a bit cold it was great for a family swim with two small children.

You should plan your trip to the pool accordingly as it is only open when a life guard is present. The pool is only 10 x 15 ft and no more than 4 ft deep. There is also a hot tub.

The lifeguard has access to several flotation safety devices, stretcher with neck brace, portable electronic defibrallator, and probably air-evac ambulance to either UM Medical Center or the Johns Hopkins Hospital.

- The pool is nice (if a touch cold), safe, and good for kiddies.
- The rooms were nice, clean, and had useful features like couch (converted to bed), micro wave, and mini refrigerators.
- The hotel serves complimentary breakfast that I have to say was more than adequate for a family of four. It isn't a 5 star brunch but it does the trick for a family on the go.
- There is free internet computer access in the lobby (and I believe the rooms as well). This is a nice touch as many hotels try to add this utility on as a fee. Here it is free.

  • Stayed August 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Int_Bus_Travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Athens, Alabama
Level Contributor
396 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 924 helpful votes
Reviewed 5 July 2008

This hotel is easy to access being just off Hwy 100 and Arundel Mills Blvd. This was a fairly new property and was very nice and well maintained. The breakfast was typical of the chain and well stocked and clean. Our room was spacious, well maintained and very clean. Everything we expect from Springhill Suites. We would definately stay here again.

  • Liked — Clean and well maintained!
  • Stayed June 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank coastermeister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mwtravel8
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 June 2008

This is a very unorganized and "shady" hotel. We stayed because we were in a wedding. The Sales manager told the wedding coordinator that they were giving them a deal for $119.00 a night. However, I booked on my own for $107.00 a night through their website. Bells should have gone off then but we stayed. The first night they charged our card right away for more than our entire stay for the whole weekend. There were no sheets or pillows for the sofa bed and roll away even though I requested it upon booking on line. When we called the front desk he was VERY RUDE and had us get our own sheets but the hotel was out of all pillows. We never got the foam pillows we requested. When we opened the sheets to put on our childrens' bed, the sheets were soaking wet! The next morning we discovered through our bank that they again charged an additional $140.00. So at this point they had over $420.00 of our money for a $220.00 stay. They said this was for "incidentals." They continued to lie about this and couldn't get their story straight. Then the night of the wedding we used their shuttle to get there. The driver crashed the shuttle into the owning and ripped the siding off the country club and ripped the entire sun roof off of the shuttle. Then he didn't report it. When he returned to pick us up. The shuttle was still damaged and we had to sit there for an hour while they took pictures and exchanged insurance information. As we traveled back, the driver was completely lost and we had to give him directions back to his own hotel. The sheets, comforters, and blankets were torn and stained. Then they refunded all the money and charged for $98.00 then they refunded that and charged $219.00 and then another $79.00. The bill we received shows none of these "holds" and "charges". The Sales Manager knew nothing about the accident. The Assistant Manager didn't believe the charges because her computer "didn't show it." She then told me that my complaints were just "minor." We checked in on a Friday and now on a Tuesday I am still fighting with them. Someone needs to audit them! We travel a lot and have never had a problem like this. Take my advice.... DO NOT STAY HERE!

  • Liked — Leaving the property
  • Disliked — The staff's negative unaccommodating attitude and the lack of financial awareness.
  • Stayed June 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank mwtravel8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Langhorne, Pennsylvania
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 15 June 2008

We stayed at this hotel for one night after an Orioles game. After arriving at the hotel after midnight, we were anxious to get checked in and go to bed. When we first walked in, we were impressed with the size of the room. It seemed clean and well-decorated, too. At first, it seemed like quite a bargain.

However, when I went to lie down, I noticed that my bed was soaking wet on one side. It didn't look like there was a leak or anything, so we had no idea where the water had come from. We called the front desk, and they said that someone would be up in 20 minutes, since only one person was working -- that's the fastest they could arrive.

So we waited, and the manager himself came up. We showed him the problem, but he was evasive about what might have caused it. He said it was probably the air conditioner leaking. But unless the rooms are all laid out differently (which would be odd for a cookie-cutter hotel...), the air conditioner in the room above us would have been nowhere near that wall, so how could it possibly have leaked onto my bed?

Instead of offering to switch our rooms (and the hotel was far from sold out...), he brought me a pile of new sheets (which I had to put on the bed myself) and told us to let him know if we needed anything else! We were all too tired to press the issue, so I threw the new sheets on, and tried to sleep on the non-soggy side of the bed.

I'm not usually one to complain about hotels. I generally just look for a clean place and am pleased if the people there are friendly. However, if there is a problem, I do expect it to be fixed -- or at least addressed in a suitable way! To be fair, we did get $50 taken off our bill when we spoke to the daytime manager as we checked out, but I think it could have been handled much better.

It's a new hotel, so maybe they still have some kinks to iron out. But based on my experience, I couldn't really recommend this hotel.

  • Liked — Spacious rooms
  • Disliked — Staff was not helpful when there was a problem
  • Stayed May 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Perfect_sonnet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Athens, Alabama
Level Contributor
396 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 924 helpful votes
Reviewed 15 June 2008

I want to first say that you do not have to go through a mall parking lot to get to this hotel as another reviewer has stated. This hotel is easy to access being just off Hwy 100 and Arundel Mills Blvd. This was a fairly new property and was very nice and well maintained. The breakfast was typical of the chain and well stocked and clean. Our room was spacious, well maintained and very clean. Everything we expect from Springhill Suites. We would definately stay here again

  • Liked — Clean and well maintained.
  • Stayed May 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank coastermeister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harrisburg, Pennsylvania
Level Contributor
34 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 11 December 2007

Stayed Friday and Saturday nights at this new Springhill Suites near BWI for a weekend getaway to DC. The hotel was very clean, quiet (5th floor room) and directly across the highway from Arundel Mills Mall. Front desk was efficient and helpful with directions. The free breakfast buffet was wonderful! Blueberry waffles, fresh fruit, juices, coffee, oatmeal, pastries, eggs, sausage -- you name it. The hotel has a free shuttle to BWI, the Amtrak Station (where we caught the train to Union Station) and anywhere within 3 miles of the hotel, including the very busy mall. Lots of places to eat nearby, small but nice workout room and an indoor pool.
Our room was an odd shape, perhaps being at the end of the hall, but the room had a nice sitting area, a fridge, microwave, and a comfy King bed. Good sized bathroom.
I liked it so much, I just booked another two stays for February.

  • Liked — clean, great breakfast, shuttle
  • Disliked — difficult directions if you're not familiar with the area
  • Stayed December 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank lvs2cruz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about SpringHill Suites Arundel Mills BWI Airport

Property: SpringHill Suites Arundel Mills BWI Airport
Address: 7544 Teague Rd, Hanover, MD 21076-1200
Region: United States > Maryland > Hanover
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Hanover
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — SpringHill Suites Arundel Mills BWI Airport 2.5*
Number of rooms: 80
Reservation Options:
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Also Known As:
Springhill Suites Arundel Mills Bwi Airport Hotel Hanover
Springhill Suites Hanover
Hanover Springhill Suites

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