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“Great start bad finish”

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La Cle D'Or Guesthouse
North Port, Florida
Level 4 Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Great start bad finish”
Reviewed 13 August 2012

My sister (visiting from Ohio) and I arrived and were greeted by the owner. He was very helpful checking in and providing information on restaurants and activities. He even checked the weather forecast as we were leaving for dinner and recommended an umbrella. The owner had a birthday card for my sister and cookies to snack when we arrived. The house is chocked full of antiques and collectibles.

However when we turned down the bed there was a bug (not a spider or mosquito or stinkbug as suggested by the owner). We informed the owner of the situation and that we were checking out. I requested a refund and was denied. The owner tried to say it was a baby stinkbug but being from Maryland I know stinkbugs and that was not it. I was pretty sure it was a bedbug and after getting home I checked on line and my suspicions were confirmed. The owner offered no apology. The owner said he could have rented it 10 fold and could not refund our money even though there seemed not to be any other guests.

Havre De Grace is a wonderful place to visit but I do not recommend this B&B.

  • Stayed August 2012, travelled with family
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Helpful?
4 Thank dsmk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lacledorguesthouse, Owner at La Cle D'Or Guesthouse, responded to this review, 17 August 2012
we were sorry that this guest choose to cancel a weekend reservation when she claimed to have discovered a bug in her room. This tiny bug was not a bedbug as claimed by the guest; and she and her sister were told such from the start. We attempt to keep our rooms spotless and have been doing so for 16 years of business.We have been educated about bedbugs and how to prevent any infestations. With windows and doors being opened by guests, any of Havre de Grace's thousands of bug critters could enter unexpectedly. I showed this bug which was presented to me by the 2 sisters to an entomologist. I was encouraged that it was as suspected a baby form of the stinkbug now prevalent in most of the East Coast and Maryland. We were not able to rent the room again that Friday eve, since the sisters decided to leave about 9pm after having showered, used the restroom, eaten snacks,used the television,etc. For the reason that the room had been used and that the insect was not a threat, the women were charged for the room rental. We did refund their payment for Saturday evening fully despite our cancellation policy. We were not able to rent the room again that weekend so suffered a loss of revenue because of these women's actions. Their charges are cruel, unjustified, and incorrect. We are sorry they choose this medium to discredit La Cle D'or unjustifiably.
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11 reviews from our community

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Rating summary
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Traveller tips help you choose the right room.   Room tips (4)
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English first
Paramus, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 April 2012

Ron's attention to detail was truly amazing and it made our stay (one night but memorable) very special. When I left behind a pillow at the inn, he phoned us and left a message and then drove 10 miles to bring it to us. A very caring person and it shows by how he treats his guests. The inn itself is filled with an eclectic variety of all kinds of objects - fascinating.

  • Stayed March 2012, travelled with family
    • Value
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Helpful?
8 Thank mlrm102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 29 March 2011

You can experience Havre de Grace without leaving this pampering, plush, and lovingly created art-house of a B&B. Our host, Ron is an enormously knowledgeable and astonishingly talented collector and presenter of historic items that adorn this retreat. He is also delightful company. In short, he was born to own a B&B in a historic place. Indulge yourself at a reasonable price here.

The bedrooms are exceptionally comfortable places to lounge, linger and sleep. They are also replete with so many beautiful and interesting items that you could spend hours gazing at just one wall full of historic curiosities in each of the rooms, although we were partial to our cozy Lafayette suite. Outside, we walked the entire Lafayette Trail (3.5 miles) and learned much about Havre de Grace. Ron's collections and recollections, however, nicely augmented our promenade about town.

A unique aspect of La Cle d'Or is that so many of the lovingly collected items on display bear not only a classicly handwritten description of their provenance, but also . . . a price tag. It's curious at first, and not only because the prices are obvious bargains. Then we learned Ron owned an antiques shop, since sold, but he still pursues collecting -- actually, he can't stop -- and his offerings at low cost to his guests allow him to keep collecting and keep presenting newly discovered old treasures. Of course the artisanal chocolates, home-made cookies and sumptuous breakfast are much appreciated, but there is so much more here . . . La Cle d'Or, for my Paris-born wife and me, remains a memorable experience of historic Havre de Grace with an authentic French accent, well worth a return visit.

  • Stayed March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
8 Thank Scubalot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about La Cle D'Or Guesthouse

Property: La Cle D'Or Guesthouse
Address: 226 N Union Ave, Havre de Grace, MD 21078-2907
Region: United States > Maryland > Havre de Grace
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites
Hotel Style:
Ranked #4 of 4 B&Bs / Inns in Havre de Grace
Price Range (Based on Average Rates): ££
Number of rooms: 3
Official Description (provided by the hotel):
A John Hopkins family home (1868)with Susquehanna River view. Three lovely rooms offering expanded cable television, VCRs/DVDs, WiFi, hair dryers, refrigerator, snacks, central AC, antiques, secret garden, private baths. Sumptuous breakfast. Please join us! ... more   less 

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