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“Avoid this hotel” 2 of 5 bubbles
Review of BEST WESTERN Capital Beltway

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BEST WESTERN Capital Beltway
Ranked #2 of 4 Hotels in Lanham
Sharjah, United Arab Emirates
Level Contributor
111 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
“Avoid this hotel”
2 of 5 bubbles Reviewed 10 May 2014 via mobile

Location is good but the room and bathroom weren't clean at all even their were some m&ms in the floor which even correct vacuum hadn't been done
Breakfast is ok. Price is too much for this hotel.
If you are looking for a hotel in the nearby area go to metro points hotel (better and cheaper)

Stayed May 2014, travelled as a couple
Helpful?
Thank DrTravel2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGeneralManager, General Manager at BEST WESTERN Capital Beltway, responded to this review, 29 May 2014
We apologize for feeling dissatisfied during your recent stay and we appreciate for sharing your feedback. Thank you again for your time and we look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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541 reviews from our community

Traveller rating
    130
    152
    108
    67
    84
See reviews for
222
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (60)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
South Carolina, United States
1 review
4 of 5 bubbles Reviewed 6 May 2014

This stay was for a middle school field trip to Washington DC.The staff was friendly and helpful, esp. the group sales rep. The indoor pool was adequate to help our kids have a break after a long bus ride, and had a life guard.

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Beth P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGeneralManager, General Manager at BEST WESTERN Capital Beltway, responded to this review, 29 May 2014
Helen Hayes/GM/wrote:

Thank you for sharing your feedback. Your time is very much appreciated.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boxford, Massachusetts
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 26 April 2014

The only real benefit of staying at this hotel is its proximity to the Metro. The room was clean, but sparse. There was no refrigerator, which is almost a standard in hotel rooms today. The location of the hotel makes it somewhat difficult to find and get back to. It's sort of tucked behind another building and the front of the hotel is around the back of the building. Very strange. The breakfast consisted of rock hard french toast sticks and bacon/sausages dripping in fat. While there was a pancake maker, there were no instructions or anything else on the counter that appeared to be pancake batter to use with the maker. The hot water for the tea/grits, was just warm. We just ate what would get us by until we could find another restaurant in DC to have breakfast at. The swimming pool was in the basement and only open from 6PM-10PM -- not very convenient for our anyone who wants to swim a few laps before heading out for the day -- or for our granddaughters who were so looking forward to frolicking in the pool while grandma did her laps. All in all, the place was not disgusting -- it was clean. But I won't stay here again.

  • Stayed April 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank deepblueseaaaaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGeneralManager, General Manager at BEST WESTERN Capital Beltway, responded to this review, 28 April 2014
Helen Hayes/ GM/ Wrote:

Thank you for your time and feedback regarding your stay with us. Our goal is to receive the perfect five ratings from our guest and your feedback will be utilize to make an immediate corrective actions. We appreciate your time and we hope to regain your trust and loyalty to stay with us again on your next visit to the DC area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greensboro, United States
1 review
3 of 5 bubbles Reviewed 23 April 2014

The Best Western Capital Beltway is very average hotel with a good complemenary breakfast at a reasonable price -- with nearby Metro station access to downtown D.C. (The Hotel povides shuttle service to the Metro station). Price is significantly below te downtown hotels.....

  • Stayed April 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGeneralManager, General Manager at BEST WESTERN Capital Beltway, responded to this review, 28 April 2014
Helen Hayes/ GM/ Wrote:

Thank you for your time and feedback regarding your stay with us. Our goal is to receive the five score rating from our guests and we utilize your feedback to make the necessary corrective actions. We are glad to know that we have exceeded your expectation on your room rate, complimentary shuttle van service to and from the metro and breakfast items. We look forward on your next stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Powder Springs, Georgia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 23 April 2014

Check the pool hours before you check in, it was only open 4 hours when I stayed. Disappointed because I arrived late hoping to swim the next day, but couldn't. Breakfast needs a lot of improvement. Tough French toast sticks, limited selection, broken pancake machine.

  • Stayed April 2014, travelled with friends
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Ma S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGeneralManager, General Manager at BEST WESTERN Capital Beltway, responded to this review, 28 April 2014
Helen Hayes/ GM/ Wrote:

Thank you for your time and feedback regarding your stay with us. We apologize for the limited pool hours as noted on our website. Prince George's county in State of Maryland required a licensed lifeguard to be present during pool hours. The pancake machine had malfunction during breakfast hours and it was very heavy for the breakfast attendant to remove from the counter to avoid visibility. French Toast and fried potatoes were served that morning as substitute of the pancake. We apologize for the inconvenience and we hope to see you again on your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Duluth, United States
2 reviews
4 of 5 bubbles Reviewed 23 April 2014

This hotel was more than I expected for a Best Western. because I usually stay in a Hilton Chain hotel. Even though it is located back in a cut I like to privacy, it's convience to the highway leading into the DC area. There were shopping centers and food eateries available. I especially enjoyed the lounge area. My guest and I had a wonderful time eating, drinking and dancing there.

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Rolanda F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGeneralManager, General Manager at BEST WESTERN Capital Beltway, responded to this review, 28 April 2014
Helen Hayes/ GM/ Wrote:

Thank you for your time and feedback regarding your experience during your stay with us. We are glad to know that hotel location was convenient to your stay and we look forward on your next visit. Have a lovely evening.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Ontario
1 review
3 of 5 bubbles Reviewed 20 April 2014

This hotel like many others offer the ensentials but is in need of a face lift. For a big hotel chain they should have the budget to bring the rooms into this decade. I beleive most customers would pay an extra $10 a night if the rooms were renovated. The staff was friendly and the basic stuff was in place but the decor was really dated and the towels could be replaced as well. With a facelift I would give the hotel a 4.5 out of 5 but with the way it looked which effects the feel I could only give it a 3 at best. Also the breakfast is included but keep your expectation low.

  • Stayed April 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Adam G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGeneralManager, General Manager at BEST WESTERN Capital Beltway, responded to this review, 21 April 2014
Helen Hayes/General Manager/wrote:

Thank you for your time to share your feedback. Your effort is very much appreciated and we hope to see you again on your next visit to Washington, DC area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Capital Beltway

Property: BEST WESTERN Capital Beltway
Address: 5910 Princess Garden Pkwy, Lanham, MD 20706-2905
Phone Number:
Region: United States > Maryland > Lanham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Lanham
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — BEST WESTERN Capital Beltway 2.5*
Number of rooms: 169
Reservation Options:
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Also Known As:
Best Western Capital Beltway Hotel Lanham
Best Western Hotel Lanham
Best Western Lanham

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