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Best Western Capital Beltway
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Reviews (687)
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Reviewed 10 May 2014 via mobile

Location is good but the room and bathroom weren't clean at all even their were some m&ms in the floor which even correct vacuum hadn't been done
Breakfast is ok. Price is too much for this hotel.
If you are looking for a hotel in the nearby area go to metro points hotel (better and cheaper)

Stayed: May 2014, travelled as a couple
Thank DrTravel2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGeneralManager, General Manager at Best Western Capital Beltway, responded to this reviewResponded 29 May 2014

We apologize for feeling dissatisfied during your recent stay and we appreciate for sharing your feedback. Thank you again for your time and we look forward to your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 May 2014

This stay was for a middle school field trip to Washington DC.The staff was friendly and helpful, esp. the group sales rep. The indoor pool was adequate to help our kids have a break after a long bus ride, and had a life guard.

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western
Thank Beth P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGeneralManager, General Manager at Best Western Capital Beltway, responded to this reviewResponded 29 May 2014

Helen Hayes/GM/wrote:

Thank you for sharing your feedback. Your time is very much appreciated.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2014

The only real benefit of staying at this hotel is its proximity to the Metro. The room was clean, but sparse. There was no refrigerator, which is almost a standard in hotel rooms today. The location of the hotel makes it somewhat difficult to find and get back to. It's sort of tucked behind another building and the front of the hotel is around the back of the building. Very strange. The breakfast consisted of rock hard french toast sticks and bacon/sausages dripping in fat. While there was a pancake maker, there were no instructions or anything else on the counter that appeared to be pancake batter to use with the maker. The hot water for the tea/grits, was just warm. We just ate what would get us by until we could find another restaurant in DC to have breakfast at. The swimming pool was in the basement and only open from 6PM-10PM -- not very convenient for our anyone who wants to swim a few laps before heading out for the day -- or for our granddaughters who were so looking forward to frolicking in the pool while grandma did her laps. All in all, the place was not disgusting -- it was clean. But I won't stay here again.

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Best Western
Thank deepblueseaaaaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGeneralManager, General Manager at Best Western Capital Beltway, responded to this reviewResponded 28 April 2014

Helen Hayes/ GM/ Wrote:

Thank you for your time and feedback regarding your stay with us. Our goal is to receive the perfect five ratings from our guest and your feedback will be utilize to make an immediate corrective actions. We appreciate your time and we hope to regain your trust and loyalty to stay with us again on your next visit to the DC area.

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Reviewed 23 April 2014

The Best Western Capital Beltway is very average hotel with a good complemenary breakfast at a reasonable price -- with nearby Metro station access to downtown D.C. (The Hotel povides shuttle service to the Metro station). Price is significantly below te downtown hotels.....

  • Stayed: April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGeneralManager, General Manager at Best Western Capital Beltway, responded to this reviewResponded 28 April 2014

Helen Hayes/ GM/ Wrote:

Thank you for your time and feedback regarding your stay with us. Our goal is to receive the five score rating from our guests and we utilize your feedback to make the necessary corrective actions. We are glad to know that we have exceeded your expectation on your room rate, complimentary shuttle van service to and from the metro and breakfast items. We look forward on your next stay.

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Reviewed 23 April 2014

Check the pool hours before you check in, it was only open 4 hours when I stayed. Disappointed because I arrived late hoping to swim the next day, but couldn't. Breakfast needs a lot of improvement. Tough French toast sticks, limited selection, broken pancake machine.

  • Stayed: April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Ma S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGeneralManager, General Manager at Best Western Capital Beltway, responded to this reviewResponded 28 April 2014

Helen Hayes/ GM/ Wrote:

Thank you for your time and feedback regarding your stay with us. We apologize for the limited pool hours as noted on our website. Prince George's county in State of Maryland required a licensed lifeguard to be present during pool hours. The pancake machine had malfunction during breakfast hours and it was very heavy for the breakfast attendant to remove from the counter to avoid visibility. French Toast and fried potatoes were served that morning as substitute of the pancake. We apologize for the inconvenience and we hope to see you again on your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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