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Best Western Capital Beltway
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Reviews (687)
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449 - 454 of 687 reviews
Reviewed 17 May 2014

Nothing to get excited about, but we were looking for an inexpensive hotel and that's what we got...that's the bottom line. The staff was friendly and helpful, but the room could have been a bit cleaner and nicer...but like I said, we got what we paid for.

  • Stayed: May 2014, travelled with friends
    • Value
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Review collected in partnership with Best Western
Thank Rachel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGeneralManager, General Manager at Best Western Capital Beltway, responded to this reviewResponded 29 May 2014

We apologize for feeling dissatisfied during your recent stay and we appreciate for sharing your feedback. We will follow-up on your concerns to take immediate corrective action. Thank you again for your time to share your feedback and we appreciate your loyalty our the Best Western Hotel Brand. Have a pleasant day.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2014

This hotel was horriable... the pictures on the website are very untrue....the pool was horriable black floating stuff all in it...not very clean at all.....breakfast was ok....found cockroachs in the picture above the bed and called down to the front desk and they moved us to another dirty room and only would give us back 30% of our money!!!!! Not family oriented... night club in the hotel afraid to even walk around....

  • Stayed: May 2014, travelled with family
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1  Thank Amanda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGeneralManager, General Manager at Best Western Capital Beltway, responded to this reviewResponded 29 May 2014

We apologize for feeling dissatisfied during your recent stay and we appreciate for sharing your feedback. We will follow-up on your concerns to take immediate corrective action. Thank you again for your time to share your feedback and we appreciate your loyalty our the Best Western Hotel Brand.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2014

If you stay at this hotel expect to see naked women walking around because there is a night club on the lobby level with loud music playing the whole weekend. The general manage is a Greedy person she raises and lowers the prices at her own will. The breakfast is horrible, everything is greasy and salty and they serve the same thing everyday. The housekeeping is great, The house keeping manager is rude also you cannot clean up spills with there wash cloth or she will question you like what is this. The elevator certificate is out dated from last year. So what they did was took it out the elevators and put it in the office to avoid paying for a new license.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
2  Thank Isiah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGeneralManager, General Manager at Best Western Capital Beltway, responded to this reviewResponded 29 May 2014

We apologize for feeling dissatisfied during your recent stay and we appreciate for sharing your feedback. Our elevator certificate is up to date. To your concern that we are in violations, please feel free to stop by the hotel so we can show you the up to date certificate. We apologize for feeling insulted, our executive housekeeper was simply requesting to let us clean your spill on the floor and not to wipe the towels that is use to wipe the body. Thank you again for your time to share your personal opinion.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2014 via mobile

Location is good but the room and bathroom weren't clean at all even their were some m&ms in the floor which even correct vacuum hadn't been done
Breakfast is ok. Price is too much for this hotel.
If you are looking for a hotel in the nearby area go to metro points hotel (better and cheaper)

Stayed: May 2014, travelled as a couple
Thank DrTravel2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGeneralManager, General Manager at Best Western Capital Beltway, responded to this reviewResponded 29 May 2014

We apologize for feeling dissatisfied during your recent stay and we appreciate for sharing your feedback. Thank you again for your time and we look forward to your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 May 2014

This stay was for a middle school field trip to Washington DC.The staff was friendly and helpful, esp. the group sales rep. The indoor pool was adequate to help our kids have a break after a long bus ride, and had a life guard.

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Beth P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGeneralManager, General Manager at Best Western Capital Beltway, responded to this reviewResponded 29 May 2014

Helen Hayes/GM/wrote:

Thank you for sharing your feedback. Your time is very much appreciated.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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