To give the briefest story I can imagine, I will start by saying my fiancee and I are taking a US vacation, and travelling to a few places we have always wanted to see. I booked every part of the trip, and made sure each trip had a 24 hr cancellation policy. Weather and circumstances can alter plans, and having a son with epilepsy often means unexpected stops. I understand that sometimes things do not go as plan. Darling fiancee does not. Apparently he inadvertently booked a "Book Early and Save" room that does not allow cancellations.
As I explained to guest relations and the hotel, I 100% understand such a policy not being refundable as you lock into lower rates. However, as guest relations and the hotel confirmed, since the time we booked and to today's rates for this weekend (our check in times) rates have not changed. So to be fair and technical, it's a Book Early and get nothing but no chance to refund and no understanding or even a sympathetic voice from the poor customer relations staff. Admittedly not such a catchy phrase, and perhaps a bit long. Certainly fitting though.
So to sum up, pay months and months in advance and lock in, with no refund or cancellation allowed, and still pay same as if you showed up on door on a Saturday 4 months later.
Will never stay at a Holiday Inn again.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express Hotel & Suites I-95 Capitol Beltway-Largo, conveniently located near Washington, DC, Baltimore, Maryland, and Annapolis, Maryland. The Holiday Inn Express hotel in Largo features free shuttle service (limited hours) to the Largo Town Center, Metro Station, area businesses, shopping and restaurants. Guests will enjoy our complimentary hot Express Start breakfast bar.When it s time to get connected we know what you need - high-speed Internet, cable, sports and movie channels. And when you need to burn some energy our fully equipped fitness center or indoor heated pool will help melt your stress away.This beautiful hotel in Largo, Maryland is located minutes away from FedEx Field, home of the Washington Redskins; and is convenient to the University of Maryland, Six Flags Great America, Show Place Arena and Prince George s Equestrian Center, and the Prince George s County Sports & Learning Complex. Nearby corporate and government offices include: Verizon, Aetna, Harris Corporation, NASA, Boeing, Lockheed Martin, USDA, FUJI, Raytheon, Andrews Air Force Base, CSC, Prince George s County offices, and the IRS Training Center. ... more less
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- Also Known As:
- Holiday Inn Express i-95 Beltway-Largo Hotel Largo
- Holiday Inn Express Largo
- Holiday Inn Largo
- Largo Holiday Inn
- Holiday Inn Express I-95 Beltway-Largo North America