I won't go back. Darnell [--] who at first seemed to be a very friendly Manager, I needed a remote control for my room. I walked up to the counter. Manager ignored me as he stood staring at another person's laptop. I stood there without acknowledgement for 5 minutes. I broke their silence and said, "Can I ask a quick question?" He broke his stare and looked up at me. I said, "My remote isn't working; do you have any batteries or do you have another one?" He looked irritated that I had spoken and curtly said, "Yes I do", and proceeded to stare at the other man's computer once again. I stood there until the silence was obvious. I told him that I was in room 217. I asked him if he got the number and I got no reply. I have no idea what was going on there but I know something was. I went back to my room and called corporate and asked them to get me a remote. A few minutes later, the Manager called and said that he was checking in guests and that he did not have time to bring me the remote. He went on to say that I could pick it up at the desk. I said, "That would be fine". He immediately hung up on me without a salutation of any kind...RUDE. I walked up to the desk and placed my old remote on the counter. He didn't acknowledge me again and simply placed the new one next to mine and turned and walked away. As I walked away, I told this fellow, "You know you didn't handle this right. He asked what did I say and I repeated my comment. What is up with this guy? I'd never seen him before in my life. Hampton Inn's have ALWAYS been the best. I am shocked at his behavior. Come on people! I can spend my money anywhere! Is it too much to ask for a little courtesy?
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- Also Known As:
- Hampton Inn Laurel Hotel Laurel
- Laurel Hampton Inn