The hotel is certainly a good one as far as location is concerned, but I wanted a heated indoor pool because I have arthritis, and swimming is part of my exercise program. The CAA book stated "heated" indoor pool. When I phoned to book, I asked what time the pool opened, and was told it was open all day. It wasn't, it didn't open until 4 p.m. and the pool was definitely not heated. I complained to the lifeguard, who said that he had complained to management, but nothing had been done.
The running toilet was fixed immediately, so I assume other complaints would have been dealt with quickly as well.
I felt the room could have had a little more attention. There was no liner in the waste baskets on the second day, and one of them had been left sitting on top of the dresser. The small soaps and shampoo had also not been renewed. I just felt that whoever did the cleaning must have been in a hurry. I didn't complain about this, because I thought not much could have been done before we left.
All in all, it is a good hotel, because it was clean, comfortable and breakfast was good. I requested an accessible room, which it was, and check in and out were done very quickly. I just felt that I had paid for a "heated" pool, which I didn't get.
- Official Description (provided by the hotel):
- The Holiday Inn Express & Suites Laurel Lakes Maryland has just finished a gorgeous renovation! We're located an equal distance away from Washington DC and Baltimore, Maryland -- two of the best tourist and meeting destinations in the United States. Our rooms and suites are spacious and infinitely comfortable. We have free Wi-Fi. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Travel Republic (UK), Booking.com, IHG, Ebookers, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Holiday Inn Express & Suites Laurel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Comfort Suites Laurel Lakes Hotel Laurel
- Laurel Comfort Suites