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“Make this hotel your last resort!!”

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Embassy Suites by Hilton Baltimore BWI - Washington Intl. Airport
Ranked #4 of 29 Hotels in Linthicum Heights
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Make this hotel your last resort!!”
Reviewed 23 March 2014

1. We used AARP discount which gave us the option of late checkout, which upon arrival we were told we would have. However on checkout day we were told they were at the limit for late check out??? Even though I was told on arrival!!!
2. The couch in the suite was absolutely disgusting!!!!! The arms of the couch were stained beyond belief!! We had to place a sheet over the couch in order to sit on it!!
3. The heater made a really loud noise when turned on. We had to close the bedroom door to muffle the noise coming from the heater. The room was freezing!! All that noise and the heater didn't work!
4. The bathtub needed a good cleaning!! Which I had to do myself!! The tub was dirty and had hair in it and mildew in the corners!!! When we lifted up the toilet seat it was dried urine on the lip of the bowl!! Gross
5. Granted it was a smoking room however the room had a funky smell to it.
4. Phone didn't work! You could only dial 0. Which sometimes they didn't answer!!
We have stayed at embassy suites before, however this was THE WORST and absolutely last time we will ever do that again!

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kai_Milan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MikeFrits, General Manager at Embassy Suites by Hilton Baltimore BWI - Washington Intl. Airport, responded to this review, 26 March 2014
Dear Kai_Milan,

We're very sorry we did not provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel and your satisfaction is important to us. Thank you again for your feedback and we hope you will give us another chance soon to make your stay the best it can be.
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1,059 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (109)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Dallas, Texas
Level 5 Contributor
85 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 20 March 2014

The made-to-order omlets and extensive breakfast is nice as is the happy hour in the evening with small snacks and an assortment of beverages. (They don't offer up the entire bar for free so if you have a cocktail or craft beer, you may still have to pay for it.) The free shuttle took us to G&M Restaurant and came and picked us up promptly. It also took us the next morning to the BWI Amtrak Train Station. It leaves often and the drivers are very helpful/kind. The rooms are large and clean. We were in 721 which was a bit of a walk from the elevators, but I had requested that as I have experienced a high noise level in some Embassy Suites with the open atrium set up. It also, because it was a corner room, didn't have a window into the atrium which is how I prefer it (again, for noise and I think it's a little weird to have a window into the room from the hallway). It was the perfect room for us and we slept like babies. I would select this hotel every time when traveling into Baltimore. Great experience!

Room Tip: If you don't mind a little bit of a walk, then ask for 721 -- it's a spacious high floor, qu...
See more room tips
  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ILUVUNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MikeFrits, General Manager at Embassy Suites by Hilton Baltimore BWI - Washington Intl. Airport, responded to this review, 24 March 2014
Dear ILUVUNYC,

Thank you so much for your glowing comments! We strive every day to make sure our guests have a pleasant stay with us - so glad you enjoyed our hotel!! Hope to see you again in your future travels to BWI.
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Philadelphia, PA
Level 6 Contributor
177 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
Reviewed 15 March 2014

Even though the rooms are a bit dated, the staff more than makes up for it. Smiles all the time, waves, offers of assistance and of course the free happy hour and breakfast make this hotel a 5Star Experience. I would definitely come back.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sandy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MikeFrits, General Manager at Embassy Suites by Hilton Baltimore BWI - Washington Intl. Airport, responded to this review, 24 March 2014
Dear SandyB1121,

Wow! Thank you for your great comments! That means a great deal to our team members - I will be sure to pass on your comments regarding their service levels. We appreciate your business as well - please come back and see us when in the area next time!
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Pittsburgh, Pennsylvania
Level 6 Contributor
215 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 14 March 2014

The hotel is older but very well maintained and very nice on the inside. My room was comfortable. I love Embassy Suites but hate that they require you to pay for wifi (still waiting on my gold status!). The bed was like sleeping in a cloud and the breakfast was fantastic. I did find the suite to be very comfortable for my 4 day business stay and I had lots of room to spread out and get work done. The manager's reception had a great vibe, too.

I did think it was odd that we didn't get maid service any day we were there. I didn't really need it but found it odd that no one ever came to the room. It wasn't a big deal but odd.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank leahkc17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MikeFrits, General Manager at Embassy Suites by Hilton Baltimore BWI - Washington Intl. Airport, responded to this review, 24 March 2014
Dear LeahKC17,
Thank you for taking the time to share your stay experience! It sounds like you had a restful visit - regarding themaid service - did you have a "do not disturb" sign on your door? That would be the only reason you did not get maid service - either way - thank you for the heads up and I will follow up with our Housekeeping Department. Again - your comments are very much appreciated - please come back and see us when in the BWI area again!
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Atlanta, Georgia
Level 4 Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 13 March 2014

This Embassy Suites location appears to be an older property. However, they have done a good job of maintaining the property, so it is still a nice place to stay. The open atrium does channel the noise from the restaurant and bar up to the rooms, but it was not noticeable from the bedroom in each suite. The breakfast is the usual good Embassy Suites 'cook-to-order' fare, with plenty of options to choose from. I will definitely stay here again. It is just a mile or so from the BWI airport, which is convenient.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KarlC2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MikeFrits, General Manager at Embassy Suites by Hilton Baltimore BWI - Washington Intl. Airport, responded to this review, 24 March 2014
Dear KarlC2,
Thank you for your review on our hotel - happy our traditional Embassy Suites complimentary services met your expectations. You make a great point about the bedroom location in our suites not experiencing any noise from the Atrium - appreciate your loyalty to Embassy Suites and hope to host you again when in the area.
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Linthicum, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 March 2014

Great bed. Great front desk staff. Bad Bartender. Great bed. MUST PAY FOR INTERNET WHICH ISNT RELIABLE. Great Bed. I am a Hilton Honors member and was still forced to pay for internet access which was shotty, so I had to use internet in the business center. The bed was great tho.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Antonio B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MikeFrits, Manager at Embassy Suites by Hilton Baltimore BWI - Washington Intl. Airport, responded to this review, 24 March 2014
Dear Antonio B,
Thank you for your feedback on your recent stay with us. We are so glad you got a good night's sleep. I apologize for your internet service - we are ini the process of researching different areas of the hotel and making sure internet service is maximized in all areas. Please come again when in the area - we'd love to have you back!
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Atlanta, United States
1 review
Reviewed 8 March 2014

For the most part, a great hotel with great access and location. The stay is good and the complimentary breakfast is above average. The manager's reception is always a hit when I travel to this site. I have had a few issues with this hotel in the past, but for the most part, it is a good value for the area and has great access to both shopping and the airport.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank William Roger D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StefanMirevski, General Manager at Embassy Suites by Hilton Baltimore BWI - Washington Intl. Airport, responded to this review, 10 March 2014
Dear William Roger D,
Thank you for staying with us again - we appreciate your giving us a second chance. I am very happy to hear you have noticed an improvement regarding our service! I am glad you were able to take advantage of what the area has to offer as well - we hope to host you again when in the area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Baltimore BWI - Washington Intl. Airport

Property: Embassy Suites by Hilton Baltimore BWI - Washington Intl. Airport
Address: 1300 Concourse Dr, Linthicum Heights, MD 21090-1014
Phone Number:
Region: United States > Maryland > Linthicum Heights
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Linthicum Heights
#15 Business Hotel in Linthicum Heights
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Embassy Suites by Hilton Baltimore BWI - Washington Intl. Airport 3*
Number of rooms: 251
Reservation Options:
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Also Known As:
Embassy Suites Hotel Baltimore
Embassy Suites Linthicum
Linthicum Embassy Suites

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