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“Excellent stay in Baltimore”

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Hilton Garden Inn BWI Airport
Ranked #3 of 29 Hotels in Linthicum Heights
Certificate of Excellence
Atlanta, Georgia
Level 6 Contributor
140 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
“Excellent stay in Baltimore”
Reviewed 3 March 2014

Arrived in Baltimore for a short leisure trip of only one night. Decided on Hilton Garden Inn at BWI because it was rather centrally located for a visit to Gettysburg (1 hour away) and Annapolis/Naval Academy (30 minutes away).

With the new off site rental car facility finding the hotel was not hard it was just a bit tedious.

We actually arrived quite early and did not expect to get a room, but the young lady at the desk was very accommodating and we had a room in less than 5 minutes. Room was pretty standard HGI but we did have free WiFi in our room and now a days that was nice. Two queen beds were both very comfortable. Bathroom was normal size and very nice. We did have a small issue with the toilet, but that was fixed immediately. We asked the front desk for a recommendation for a “Baltimore crab dinner” and she produced a name and directions immediately (G & M restaurant a 5 minute drive from hotel).

We booked a rate that included breakfast the next morning. There were buffet items and also cooked to order items. Service in the restaurant was excellent.

Check out was seamless.

Very good hotel close to airport with an excellent location. When back at BWI will stay there again.

Room Tip: Rooms higher up seem to be quieter
See more room tips
  • Stayed March 2014, travelled as a couple
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Helpful?
Thank colt07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SebastianHansen, General Manager at Hilton Garden Inn BWI Airport, responded to this review, 4 March 2014
Thanks for the excellent review! We are glad to hear that our staff was accommodating and the location convenient. We do offer shuttle service to and from the car rental center near the airport if that helps on your next trip. We hope you enjoyed your sightseeing and we'll see you next time. We understand that you have a lot of choices and we appreciate you choosing us!
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906 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (64)
Date | Rating
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  • English first
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English first
baltimore, United States
1 review
Reviewed 1 March 2014

my husband and I live in Maryland but we go to the Hilton garden inn as a getaway from the kids. the staff is always pleasant and the hotel is very clean. I love the cooked breakfast in the morning< hot pancakes are the best. the location is close to the Arundel mills mall also.

  • Stayed February 2014, travelled as a couple
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Tonya P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SebastianHansen, General Manager at Hilton Garden Inn BWI Airport, responded to this review, 2 March 2014
Thanks for spending your time on this great review. I'm glad you were able to getaway for a few days! We really need that sometimes. I will pass on your comments to the staff,as they will surely appreciate them. Let me know if there is anything special I can do for your next getaway and thanks for choosing us!
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2 reviews
Reviewed 25 February 2014

Shuttle drivers were courteous and prompt making a 6AM departure and 4:30 PM return much less painful. Upon return we waited less than 10 minutes for the shuttle to take us back to the hotel to retrieve our vehicle. Definitely will be using this hotel for future early flights from BWI!

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 460kristalb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SebastianHansen, General Manager at Hilton Garden Inn BWI Airport, responded to this review, 26 February 2014
Thanks for the excellent review! I'm glad you found us convenient and timely. Our shuttle crew takes great pride in being expedient with a smile! I'm glad to hear that you will being spending more time with us, although I'm sure there are other places you would rather be. If there is anything special I can do for you, please let me know. We understand that you have a lot of choices in regards to your travel, and we appreciate you choosing Hilton Garden Inn BWI Airport!
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New York, United States
1 review
Reviewed 25 February 2014

Just needed to stay somewhere when I landed at BWI before taking Amtrak the next morning, rooms were clean and comfortable, the in-room microwave and fridge were a nice touch, and the man checking me in at 1AM was very friendly and helpful. Breakfast was a great value and delicious; solid variety of cereal, fruit, pastries, breakfast meats, etc. Shuttle to Amtrak station and airport left every half hour from the lobby.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Josh D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SebastianHansen, General Manager at Hilton Garden Inn BWI Airport, responded to this review, 26 February 2014
Thanks for spending your time giving us feedback. It sounds like you found us quite convenient. We try to understand the needs of our guests so that we can make your stay as comfortable as possible. We are very proud of the service that our shuttle crew delivers.
We are also glad that you enjoyed your breakfast at The Garden Grille in our newly renovated lobby. I hope you were able to get one of the Chef's signature omelets! They are delicious. We look forward to your next visit and thanks for choosing us!
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New York City, New York
1 review
Reviewed 24 February 2014

This Hilton Garden is well mana cured in the style of modern Hilton Garden Inns. Clean and consistent. The food was also above par.
The reason for taking the time to write the review was the excellent service I received. It goes without saying that there is a certain expectation of service with any Hilton property but, the desk staff at BWI was exceptionally gracious and accommodating. Excellent job!!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dslev2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SebastianHansen, General Manager at Hilton Garden Inn BWI Airport, responded to this review, 26 February 2014
Thanks so much for the great review. I will make sure to pass on your comments to our staff. We are very proud of our staff and hotel and we try to deliver world-class service every day. I'm glad that our staff made you feel at home! We look forward to your next stay and please reach out to me if there is anything I can do to make it more enjoyable!
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Orlando, Florida
Level 6 Contributor
110 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 19 February 2014 via mobile

Front desk staff was nice. Unfortunately, the key didn't work and I had to go back downstairs to get it reprogrammed. The room was clean and modern. It was hard to find a place to park, but arriving at 9pm usually lends to that. I would stay here again.

Stayed February 2014, travelled on business
Helpful?
Thank Shanadoaha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SebastianHansen, General Manager at Hilton Garden Inn BWI Airport, responded to this review, 21 February 2014
Dear Shanadoaha-
Thanks for the nice review. We pride ourselves in delivering awesome service. It sounds like you visit us fairly often, so thank you very much, and we look forward to your next visit. Let me know if we can do anything to make your stay more special.
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Orlando, United States
1 review
Reviewed 18 February 2014

I was stranded in Linthicum for two extra days last week due to the snow storm. But I was so thankful that if I had to be stuck, it was in THIS hotel. - The staff could NOT have been nicer or more helpful. Extending my room for 2 extra days was no problem, and I was made so comfortable by the front desk and the restaurant staff. I had no car for this trip, so the restaurant/bar was a livesaver. I had amazing omelets every morning, and ended every day with a glass of wine (or two) in the lobby next to the fire. Plus the complimentary coffee and bottled water...I had everything I needed to wait out the storm. - Like I said I had no car, and it was so nice to have the shuttle service to and from the airport which was hassle-free, and a big savings to me and my company. This hotel is well-within walking distance to the Maritime Institute, but I was also able to use the shuttle to get to class when I needed it (due to weather). I didn’t really need to go anywhere else, but it was nice to know the shuttle service was available if I needed it. - The room was absolutely the cleanest I've ever stayed in! I've never stayed in a room for 5 days where I didn't come across one thing that made me go "Ick". It was cleaner than my own home, and a pleasure to come back to at the end of a long day. I haven't had much experience with Hilton's, but after this stay, I will definitely be looking to stay with them elsewhere.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Lesley F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SebastianHansen, General Manager at Hilton Garden Inn BWI Airport, responded to this review, 21 February 2014
Wow. What a lovely review! We're so glad you enjoyed your stay, considering the circumstances. We pride ourselves in delivering world-class service. I like the sound of a glass of wine next to the fireplace! We hope to see you again soon, perhaps under better terms. Thanks for choosing us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn BWI Airport

Property: Hilton Garden Inn BWI Airport
Address: 1516 Aero Dr, Linthicum Heights, MD 21090-2243
Phone Number:
Region: United States > Maryland > Linthicum Heights
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Linthicum Heights
#2 Family Hotel in Linthicum Heights
#5 Business Hotel in Linthicum Heights
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn BWI Airport 3*
Number of rooms: 158
Official Description (provided by the hotel):
Each guestroom comes fully equipped with a refrigerator, microwave, LCD TV, two telephones with voice mail messaging, work desk, Herman Miller chair, work lamp, 24 hour complimentary van service to and from BWI Airport, 24 hour fitness and business centers, complimentary parking and Internet access. ... more   less 
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Also Known As:
Hilton Garden Inn Bwi Airport Hotel Linthicum
Hilton Garden Inn Linthicum
Linthicum Hilton Garden Inn
Hilton Linthicum

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