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“Outstanding Customer Service” 5 of 5 bubbles
Review of DoubleTree by Hilton Hotel Baltimore - BWI Airport

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DoubleTree by Hilton Hotel Baltimore - BWI Airport
Ranked #13 of 29 Hotels in Linthicum Heights
Certificate of Excellence
Wilmington, Delaware
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Outstanding Customer Service”
5 of 5 bubbles Reviewed 18 July 2014

Great front desk service with easy check in. Staff very courteous and professional, and available through our business meeting. Clean rooms, and bathrooms. Good food service for our business meeting. Location was convenient with close distance to inner city Baltimore and Washington, DC.

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank Krthom23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdamNovotny, General Manager at DoubleTree by Hilton Hotel Baltimore - BWI Airport, responded to this review, 31 July 2014
Dear Krthom23,

Thanks for the 5 Star review! This means a lot to us. You describe us perfectly: clean rooms, friendly staff, convenient location. Come and experience it all over again at the Doubletree by Hilton BWI.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,285 reviews from our community

Traveller rating
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    66
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (122)
Date | Rating
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English first
Phoenix, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 17 July 2014

Hotel shuttle pick-up takes forever. I have stayed here for work and it is a common occurrence. I would choose a different place to stay just because of this. Once at the hotel - It is a very nice place. Not located close to anything to do.

  • Stayed July 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Tandy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdamNovotny, General Manager at DoubleTree by Hilton Hotel Baltimore - BWI Airport, responded to this review, 31 July 2014
Dear Tandy B,

Thanks for the review. I am sorry about the shuttle wait time. We have dedicated shuttles running 24 hours a day to the airport, train and light rail stations. Don't give up on us! Thanks for choosing Doubletree by Hilton BWI.
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San Diego, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 16 July 2014

We would like to thank Doubletree for a great stay. They not only very graciously recognized my birthday, but they also made us feel welcomed in an unknown City during a loss of a family member . We would like to thank Frei and Steve for going above and beyond!
- With Much Appreciation
Diane & Lucy.

Room Tip: We stayed in room #606, it was very clean and comfortable.
See more room tips
  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Minzzy13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdamNovotny, General Manager at DoubleTree by Hilton Hotel Baltimore - BWI Airport, responded to this review, 31 July 2014
Dear Minzzy13,

Thanks for the 5 Star review! Happy Birthday! I appreciate you recognizing Frei and Stephen, they are both true hospitality professionals. We hope to see you again at Doubletree by Hilton BWI.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 15 July 2014

Was in town for just a short trip and this hotel "hit the spot". The staff greeted me everytime I exited or entered the hotel. The location was convenient to the event I had to attend in downtown Baltimore. My room had good lighting, was spacious and the bed was comfortable. I will certainly chose this hotel again if I am in the area!

  • Stayed April 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Adriana N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdamNovotny, General Manager at DoubleTree by Hilton Hotel Baltimore - BWI Airport, responded to this review, 31 July 2014
Dear Adriana N,


Thanks for the 5 Star review! We are so glad we could hit the spot. Thanks for choosing Doubletree by Hilton BWI.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. Louis, United States
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed 14 July 2014

The Meeting space was terribly warm... even after notifying the staff...they were not able to cool down the room. The rest of my stay was fine... the guest rooms were great... it was simply the meeting space that I had a problem with.

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Kareem B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdamNovotny, General Manager at DoubleTree by Hilton Hotel Baltimore - BWI Airport, responded to this review, 31 July 2014
Dear Kareem B,

Thanks for the review. On behalf of the team, I apologize for the room temperature during your meeting. I know that you provided feedback to a number of the team here at the conclusion of your meeting. We immediately sprung into action to remedy the situation for any future meetings. I am glad your guest room was great. Thanks for choosing Doubletree by Hilton BWI.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Detroit, Michigan
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 14 July 2014

Hotel was lacking the normal "Doubletree Experience"

Busy spot catering to Aircrew and commuters. Not as warm and welcoming as past stops at a Doubletree. Not sure I would return. In fact this Doubletree even hides the cookies,although when you ask for one they are tasty.

  • Stayed July 2014, travelled as a couple
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank J0hn_N0ble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdamNovotny, General Manager at DoubleTree by Hilton Hotel Baltimore - BWI Airport, responded to this review, 31 July 2014
Dear J0hn_N0ble,

Thanks for the review. You didn't receive our typical customer service! Yes, as an airport hotel we have crew and airport travelers, but we certainly strive to provide a warm welcome to all our guests. Thanks for pointing this out. We always need reminders of where we can do better. Our cookies are ready and waiting in an oven at the Front Desk, this ensures they are hot and fresh, the way a good chocolate chip cookie should be! Thanks for choosing Doubletree by Hilton BWI.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stafford, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 14 July 2014

Visited on a business trip, this Hotel is an excellent place to stay, staff, food, rooms all good Caution, there is one parking place 2nd or 3rd from the right - in front of the hotel, that you just cannot pull your car in to without scraping the curb with your wheels -- extra small car might make it. On the bright side, there must have been more than 100 useable parking spots

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank George S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdamNovotny, General Manager at DoubleTree by Hilton Hotel Baltimore - BWI Airport, responded to this review, 31 July 2014
Dear George S,

Thanks for the 5 Star review! We will definitely take a look at the parking spot you mention. Thanks for the heads up. We appreciate you calling us an excellent place to stay! We look forward to seeing you again at Doubletree by Hilton BWI.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Baltimore - BWI Airport

Property: DoubleTree by Hilton Hotel Baltimore - BWI Airport
Address: 890 Elkridge Landing Rd, Linthicum Heights, MD 21090-2903
Phone Number:
Region: United States > Maryland > Linthicum Heights
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Linthicum Heights
#9 Romantic Hotel in Linthicum Heights
#10 Family Hotel in Linthicum Heights
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Baltimore - BWI Airport 3.5*
Number of rooms: 260
Official Description (provided by the hotel):
Travelers expect great atmosphere, amenities and service. Find all this and more at DoubleTree by Hilton Hotel Baltimore - BWI Airport, where we are poised to meet your every need. Convenient to Baltimore, Maryland, Washington, DC and Annapolis, MD, our attractive 260-room airport hotel features upgraded high speed Internet and is less than 5 minutes from BWI Airport, and the Amtrak and Baltimore Light Rail stations. The hotel is only 8 miles from Baltimore's Inner Harbor, home of Orioles Park at Camden Yards, the National Aquarium, and the Baltimore Convention Center and business district. We are adjacent to Ciena Corporation offices, Northrop Grumman, Lockheed Martin, and Booz Allen Hamilton. DoubleTree by Hilton Hotel - BWI Airport is only 4 miles from Arundel Mills Mall where you can shop at well-known stores like Bass Pro Shops, Bed Bath & Beyond then enjoy Dave and Buster's restaurant or the Medieval Times Dinner Theatre. Our event space is ideal for weddings, receptions and reunions. Start the day with a healthy breakfast at Eden's Landing Restaurant or in our gourmet coffee and sundry shop, Props. Then enjoy a work-out at our expanded fitness center or shoot some baskets at our outdoor sports court that includes a swimming pool and volleyball court. ... more   less 
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Also Known As:
Doubletree By Hilton Bwi Airport Hotel Linthicum
Holiday Inn Linthicum
Linthicum Holiday Inn

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