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“Beware of the lousy shuttle service” 2 of 5 bubbles
Review of Country Inn & Suites By Carlson, BWI Airport (Baltimore)

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Country Inn & Suites By Carlson, BWI Airport (Baltimore)
Ranked #1 of 29 Hotels in Linthicum Heights
Certificate of Excellence
McLean VA
Level Contributor
240 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
“Beware of the lousy shuttle service”
2 of 5 bubbles Reviewed 30 June 2014

The rooms are okay here; the breakfast is lousy and should be skipped. (Just get something at the airport.) But the biggest problem with this airport hotel is the shuttle service. It runs at 20 minutes and 50 minutes after the hour in the morning, but the front desk failed to explain that you have to call for pick up when you arrive at the airport any other time of day. On top of that, they don't really have their own van but often share a van with another hotel, which means you have to first go to that hotel before getting to this one. It took us an hour to get from the airport to the hotel--and the actual travel time is just five minutes! I have stayed at airport hotels around the country and have never experienced something like this.

  • Stayed June 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank geldolphMcLeanVA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, BWI Airport (Baltimore), responded to this review, 5 July 2014
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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638 reviews from our community

Traveller rating
    377
    181
    55
    18
    7
See reviews for
229
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179
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (55)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Russian first
  • Spanish first
  • Any
English first
Southlake, Texas
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 23 June 2014

My family and I stayed the night before at the Hilton Garden BWI, and tried to book a second night there, but it was sold out. Not sure what was happening, but most of the area rooms were selling out fast.

I booked through a third party, and wasn't sure what to expect. As it turns out, this is a wonderful place. Very clean, amazing staff. They went out of their way to make me and my family feel like guests in several little ways. Excellent hospitality! So glad we had the opportunity to stay here. My kids LOVED it, and asked to stay another night. I'm sure it didn't hurt that we were upgraded to a Suite, but all things considered I appreciated everything they did. The staff is exceptional.

It was a great location, and the breakfast the next morning was a really nice bonus.

Thanks Country Inn, we will look for you next time!

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank FarmrzDaughtr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Twin Falls, Idaho
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 10 June 2014

Although we booked 3rd party, Christopher at the front desk treated us like royalty. We were given rooms with only one bed in them (they were sold out of other rooms) and so he brought up roll-aways to each room as we had four kids with us. Then, when one of the rooms smelled like smoke (it is a non-smoking hotel) he changed us to a different room and moved the roll away again. Finally, he brought up pillows for the roll aways. After staying at a Hyatt and Sheraton the previous nights as we are traveling across the country,I must say his service was above and beyond these brands. He has represented his company well and when given the opportunity I would absolutely stay here again. Well done, sir!

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Sharyl33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North East, Maryland
Level Contributor
39 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 bubbles Reviewed 10 June 2014

Got a really good deal for a recent Park and Fly thru Trinity Reservations. The hotel was clean, beds were comfortable and staff was efficient/friendly.Shuttle service to the airport was waiting to take us at the designated time. Called for pickup upon return and the van was there in about 5 minutes. Everything you expect from a Country Inn and Suites hotel. Didn't get to try the breakfast, but the cookies were fresh as usual. Will absolutely stay here again.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank para12mike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clifton, New Jersey
Level Contributor
72 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed 31 May 2014

Hotel room was clean, spacious, accommodating and comfy. Surprisingly, no noise from the nearby airport. On the other hand, the room air-conditioning unit can be noisy.
Breakfast was good with sufficient sitting area in and outdoors.
The staff was helpful. Complementary cookies in the lobby are awesome. Baked onsite!

Room Tip: We were on the 4th Fl. Decent view of the street from windows.
See more room tips
  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Warriors07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ft.Lauderdale
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 28 May 2014

My husband and I were down to visit our son who works in the area. First thing, warm chocolate chip cookies at the check-in! And the good kind, too. Then we went to our room, the 2 queen suite. What a room for the price! First there is a dining area with a sink, refrigerator, microwave and large dining table. Then the living area with a pullout bed and TV, chair and desk. And a full bathroom. Then on to the bedroom -- spacious, two queens, another full bathroom, TV. An absolutely wonderful room. If you are on a working trip, this room is perfect.

Then in the morning, a wonderful breakfast, included in the price. There were waffles, eggs, bacon, cereal, fresh fruit, bagels, breads, fresh cream, coffee, tea, juices.

My only complaint is that I gained 2 pounds while I was there! Next time, I'll go easy on the cookies.

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RosieLeeM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richmond, Virginia
Level Contributor
57 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed 27 May 2014

Check in was pleasant. Desk clerk was overwhlemed but still courteous. Very close to the airport (2 mins) and about 10 mins from the casino/mall area. Chili's is next door, very convenient for a quick bite if needed, and McDonald's is across the street. I reserved 2 rooms that were the same, but was given no indication that the rooms were different until we actually went in them. No biggie. King suite was spacious, with a sofa bed. A short dividing wall separates bed from "living room". Breakfast was filling...scrambled eggs, creamed chipped beef, waffles and oatmeal were the hot items. Adequate enough to get us moving. Here's the kicker: there's 1 towel and 1 washcloth in the room. We ask the housekeeper for more, her answer..."we don't have any." There are no washcloths and towels in the entire hotel?!?! On a holiday weekend?!?! I couldn't believe it. And there was no restitution when asking the front desk as well. So we showered and dried with hand towels. One elevator was broken the entire stay, but it only affected us on check-out. Cute little patio areas in the front were nice for eating breakfast and relaxing, but there are no sights except for airport traffic. Didn't use the fitness or pool amenities. Saw the shuttle moving out and about, but didn't need it.

  • Stayed May 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank butta1898
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, BWI Airport (Baltimore)

Property: Country Inn & Suites By Carlson, BWI Airport (Baltimore)
Address: 1717 W Nursery Rd, Linthicum Heights, MD 21090-2906
Phone Number:
Region: United States > Maryland > Linthicum Heights
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Linthicum Heights
#2 Best Value Hotel in Linthicum Heights
#3 Family Hotel in Linthicum Heights
#5 Romantic Hotel in Linthicum Heights
Price Range (Based on Average Rates): £
Hotel Class:3 star — Country Inn & Suites By Carlson, BWI Airport (Baltimore) 3*
Number of rooms: 107
Official Description (provided by the hotel):
The Country Inn & Suites BWI Airport hotel in Baltimore is just two miles from Baltimore Washington International Thurgood Marshall Airport and convenient to Downtown Baltimore, Annapolis, Washington D.C. and the Baltimore Washington Parkway. Located in the BWI Hotel District in Linthicum, Maryland, this Country Inn & Suites is convenient to a number of area businesses and attractions. Guests are sure to enjoy this Linthicum hotel's convenient location, comfortable accommodations and customer-centered service. ... more   less 
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Also Known As:
Country Inns And Suites Bwi Airport
Country Inns & Suites Bwi Airport Hotel Linthicum
Country Inn Linthicum
Country Inn Bwi Airport
Linthicum Country Inn

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