I stayed at this location last weekend for an Army Annual Training Conference with my partner. It's a lovely hotel that is well manicured, but what was really stand-out was the service.
I'd ordered shoes to be delivered to the hotel shortly after my arrival. Of course, every woman knows that shoes make your outfit, and these particular shoes were to wear to the Army Ball which was to take place that weekend.
One can imagine my chagrin, when I went to the front desk and there was no sign of the package! According to my shipping they had been delivered there, but still no sign of them. I was livid. The staff assured me they would work on it.
We continued with our scheduled events and later that night I saw the Front Desk Manager, Patricia, heading out for the evening (it was probably around 11pm). I asked if there had been any word on my shoes, and she told me she'd been working on it all evening. Even though she was off for the evening, she went over to the neighboring Sheraton, where the shoes had been mistakenly delivered, and found them! How often will an employee of a hotel use their off time to solve guest issues? I was completely floored and indebted to her. She was so understanding and compassionate, even given my unpleasant state. She really made my visit with them an unforgettable one. It's that kind of service that makes a hotel really exemplary. She's a gem, and they should give her a promotion. She's not just providing great service, she is the embodiment of it.
I would definitely stay with them again.
- Official Description (provided by the hotel):
- Welcome to The Westin Baltimore Washington Airport BWI. As the nearest Four Star hotel, we are the top choice when traveling to the Baltimore Washington Airport. ... more less
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- Also Known As:
- The Westin Baltimore Washington Airport - Bwi Hotel Linthicum
- Westin Hotel Linthicum
- Westin Linthicum
- Linthicum Westin