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Reviewed 9 August 2018

Gave up the only stay at Marriott points monster and have branched out to others including Hilton Hotels (Hilton Garden Inn my new favorite for work travel). This was the first time I stayed at a Westin in a long time - my mistake.

BWI Hotel is spotless and up-scale from the front to the restaurant and rooms. Friendly staff at desk and restaurant and food/service was pretty good too.

Only stayed one night and slept like a log in the nice newer bed.

Interacted with more staff in this hotel than any other given my short visit. BWI flight was cancelled and front desk (knowing that) had a little bag of toiletries waiting for me. GREAT service all around.

Date of stay: July 2018
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank jimmalb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff M, General Manager at The Westin Baltimore Washington Airport - BWI, responded to this reviewResponded 10 August 2018

Welcome to the best hotel at BWI. We are so happy you stayed with us and that you enjoyed your stay and amenities. Please come back and see us soon!


Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2018

This is my regular, first choice airport hotel at BWI. Staffa re friendly, wait staff always give me a hug. Restaurant, especially the breakfast is great. Rooms are well designed. Beds are comfortable and "heavenly."

Date of stay: August 2018
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank lanhamumc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff M, General Manager at The Westin Baltimore Washington Airport - BWI, responded to this reviewResponded 7 August 2018

Dear lanhamumc:

Thanks a million for this amazing review of our hotel! On behalf of your family here at the BWI Westin, thank you thank you thank you!!!! If you should ever need anything while here please do not hesitate to reach out directly to me!

Sincerely,

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Reviewed 28 July 2018

Quick shuttle ride to hotel from airport was a nice (driver, Deneje, was awesome)! The room was clean and bed was comfortable. Was there for a two-day training and meeting rooms were comfortable too. Lunch service was good. Only concern was front desk seemed understaffed and "disconnected" from myself and others who approached the desk, but was not disappointed in overall service.

Date of stay: July 2018
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank jblvacationer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff M, General Manager at The Westin Baltimore Washington Airport - BWI, responded to this reviewResponded 29 July 2018

Thank you so much for your feedback! I am glad you enjoyed your stay. I genuinely appreciate your front desk comments, we will certainly use it for coaching and improvement. Have a terrific rest of your weekend.

Sincerely,

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Reviewed 27 July 2018 via mobile

As a flight attendant we stay in a lot of hotels, but Brian and Ebony really showed us service. After a 14 hour day at work, we were exhausted and mentioned the robes here. They immediately got 3 for us and were so friendly and prompt! They made us feel welcome and comfortable! They really put a friendly end to a long day!

Date of stay: July 2018
Trip type: Travelled on business
Thank lexielee1405
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff M, General Manager at The Westin Baltimore Washington Airport - BWI, responded to this reviewResponded 28 July 2018

Good morning Lexilee, thank you so much for taking the time to write about your experiences. Brian our new Front office manager and Ebony our front office superagent will also be delighted to hear of your feedback.

Looking forward to having you stay with us again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2018

was there on a Sat & Sun - the only down side was that the club was not
fully open on Sat night (Small issue). Room was clean and supported. uUsing the
mobile app.to check in and out makes for a seamless process. If you need a hotel close to
BWI this property works well. Rated as avg. for a Westin, would be rated higher for other properties.

Date of stay: July 2018
Thank IFD50005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keith , Assistant General Manager at The Westin Baltimore Washington Airport - BWI, responded to this reviewResponded 21 July 2018

Dear IFD50005-

Thank you for your most recent stay and review at the Westin BWI. As mentioning we are close to the BWI airport and housekeeping team does a great job to ensure that all the guests rooms are clean and maintained. Our, club lounge over the weekends are closed currently however you have the opportunity of great benefits using the restaurant in the hotel lobby for your evening d’oeuvres and our full breakfast buffet in the mornings when booking. Yet, we are reviewing to offer the level of service with opening our club lounge 7 days a week. Thank you again, we hope to welcome you during your next visit.

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