The staff needs better customer service training. They are not very good at greeting their guests. I've stayed at many different Holiday Inns but this property was the worst at greeting guests by far. I must have left and came back about 5 times during my stay but was only greeted once.
I checked in a bit early and requested a room facing away from the road. I assume the front desk clerk was new since she didn't know if odd or even numbered rooms faced away from the road. I waited for about 5 minutes while she went to the back office to ask someone. She cam out with a gentleman(who I assume was the front desk manager) who looked right at me but no greeting. He just looked at the computer screen, directed the clerk to the right room, turn around and disappeared.
Otherwise, the facilities and rooms are clean. A decent hotel that could definitely improve with better staff training.More
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