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“An OK property, but I didn't see the Jazz other's said” 3 of 5 bubbles
Review of Holiday Inn BWI Airport

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Holiday Inn BWI Airport
Ranked #12 of 29 Hotels in Linthicum Heights
Certificate of Excellence
Level Contributor
315 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
“An OK property, but I didn't see the Jazz other's said”
3 of 5 bubbles Reviewed 17 April 2014

Like so many, we stayed at this property before an early flight from BWI. I just didn't see the jazz or the glamor others have been commenting about. This place is OK, but it is certainly not over the top. The web site for this hotel says they offer an Executive Floor, Bellmen/porters etc. Nope, none of that is offered. This is an old Comfort Suites made over to a lower level Holiday Inn.

The personnel at the hotel are nice and respectable. The service in the restaurant is fine, but the food in the restaurant is so-so at best. I ordered a hamburger, no cheese and I wanted it medium rare. The burger came cooked like shoe leather with cheese that I didn't want. The onion rings which I opted for over the French Fries were way over cooked and burnt. Plus, the onion rings were served without any seasoning.

I have read the other views about this property and the people there are OK, but the hotel is clearly lacking. I wanted the toilet seat fixed in our room. I asked the front desk people to fix the toilet seat or have some one do it. We went to dinner and after dinner, we arrived to see that the toilet seat was only partially fixed. I am not a handy man, but I completed the repairs. I don't think it's in my Platinum level of service to fix toilet seats.

There is a wonderful Marriott across the street which was my first choice, but they were fully booked. Unless you are drinking the Kool-Aid about this Holiday Inn, opt for a different place. This place isn't that great.

  • Stayed April 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank 678855
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn BWI Airport, responded to this review, 3 May 2014
Dear 678855,

Thank you for being an IHG Rewards Club Platinum Elite member and for leaving us a feedback. We certainly appreciate the compliments on the staff and the level of service provided. It encourages our team members to work even harder and consistently delight our guests. I would like to apologize for any inconvenience the bathroom conditions may have caused you. Rest assured that the issues you have raised have been documented and will be forwarded to the appropriate departments for necessary actions.

Thank you again for your comments as this is very helpful to us to ensure we are able to meet our guests expectations. We look forward to welcoming you back to our hotel in the near future.

Sincerely,

Janice A
Case Manager
IHGCare
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370 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Russian first
  • Any
English first
West Plains, Missouri
Level Contributor
294 reviews
121 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 17 April 2014

This was my first time at this property and when I return I will stay here again. The staff is very friendly and helpful. I returned my rental car and they picked me up at the rental car facility here which saved me a lot of time as the rental facility here at the BWI airport is away from the main terminal and you must use a state run bus to get to it, not the easiest thing to do at times as the bus drivers are not friendly and do not help you with luggage. The food here at the hotel was above par for hotel food.

  • Stayed April 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Louis K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 14 April 2014

Over the March 21st weekend- we had 25-30 guests coming in from out of town to help us celebrate our son's Bar Mitzvah. From the moment I walked in to the lobby, I knew The newly renovated "oh so quaint" Holiday Inn BWI in Linthicum was the perfect place to block off rooms for my family and friends.

The staff was warm welcoming and super accomodating-from the receptions staff, restaurant staff all the way up to Dawn, the General Manager! Even thought our room rate included breakfast, I wanted to do something above and beyond for my guests. Lisa (Sales Manager) worked with me to create a special add on brunch to include Mimosas, fruit and chocolate toppings for our waffles and a fabulous omelet station...we all enjoyed ourselves!

They set up our room as a hospitality room to gather in on Friday and then the staff converted it into a bedroom on Saturday for us. From Friday afternoon until Sunday afternoon-our family and friends had a WONDERFUL stay at the this Holiday Inn...thanks again!!!

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Snoop1235
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 10 April 2014 via mobile

Flight in from West Coast was to late to drive. My decision to stay near the airport was a good one. The room was clean and fresh. Shower was the best water pressure I had all week. They were doing the elevator inspection while making sure visitors were accommodated. The only problem I encountered was a 40 + minute wait for the shuttle, which I believe was just an oops.

Stayed April 2014, travelled solo
Helpful?
1 Thank Nancy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 10 April 2014 via mobile

Flight in from West Coast was to late to drive. My decision to stay near the airport was a good one. The room was clean and fresh. Shower was the best water pressure I had all week. They were doing the elevator inspection while making sure visitors were accommodated. The only problem I encountered was a 40 + minute wait for the shuttle, which I believe was just an oops.

Stayed April 2014, travelled solo
Helpful?
Thank Nancy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grace S, Front Office Manager at Holiday Inn BWI Airport, responded to this review, 11 April 2014
Dear Nancy H,

Thank you for your review. We are pleased to hear that you enjoyed the water pressure levels and found your room to be clean and fresh. Our housekeeping team takes great pride in their work! We apologize for the extended wait for the shuttle and thank you for being so understanding in regards to the elevator inspection.

We look forward to welcoming you back on your next visit to the Baltimore area!

Yours in Hospitality,

Grace S.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Goldsboro, North Carolina
Level Contributor
60 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 bubbles Reviewed 8 April 2014

First, check in was horrible. Took forever, not good giving discounts. We asked for a king suite and were given a king studio. We immediately went back downstairs and checked out. That took forever, the young guy working the counter took forever, went for help, left me standing there until I had to call out (he went into another room). Finally someone came and helped him, and four days later the charge is still on my debit card. When you order a suite, you don't want a studio, BIG difference. Never again!!!!!!

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  • Stayed April 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Barbara B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grace S, Front Office Manager at Holiday Inn BWI Airport, responded to this review, 11 April 2014
Dear Barbara B,

We appreciate your feedback and apologize sincerely for the difficulties you encountered. This is definitely not the experience we expect any of our guests to bear. I would love to speak with you to discuss this matter further to see if we can make it right for you. At your earliest convenience, please email me your contact information to the address below or you may call me on 410-691-1000.

We look forward to hearing from you!

Grace.scott@hibwiairport.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
York Haven
Level Contributor
115 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed 7 April 2014

Great place to stay for an airport hotel. This is a good location for a quick overnight before an early morning flight. Quiet, clean, spacious rooms. Great customer check in and front desk staff. You can tell they have been well trained in customer service.
This location used to be the comfort inn and suites, but Holiday Inn has done some great improvements and would choose Holiday Inn over comfort inn any day.
Good job!

  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cruizn302
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grace S, Front Office Manager at Holiday Inn BWI Airport, responded to this review, 11 April 2014
Dear Cruzin302,

What an awesome review! Thank you for sharing how pleased you were with the service delivery as well as the comfort and cleanliness of your guest room. We look forward to making your stay on your next visit to the Baltimore area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn BWI Airport

Property: Holiday Inn BWI Airport
Address: 815 Elkridge Landing Rd, Linthicum Heights, MD 21090-2927 (Formerly Comfort Suites)
Phone Number:
Region: United States > Maryland > Linthicum Heights
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Linthicum Heights
#8 Romantic Hotel in Linthicum Heights
#11 Business Hotel in Linthicum Heights
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn BWI Airport 3*
Number of rooms: 137
Official Description (provided by the hotel):
Located just 1.2 miles from Baltimore Washington Thurgood Marshall International Airport. The Holiday Inn BWI Airport hotel is your Baltimore suburban gateway location for getting around the Baltimore and Washington, DC areas. Business and leisure travelers alike can experience the convenience of our BWI Business District location on the corner of West Nursery and Elkridge Landing Road. We are the closest IHG hotel to the BWI Airport and offer a 24-hour complimentary Airport, Amtrak, Marc and Lite Rail shuttle service. ... more   less 
Reservation Options:
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Also Known As:
Comfort Suites Bwi Airport Hotel Linthicum
Bwi Airport Comfort Suites
Comfort Suites Linthicum Heights
Linthicum Heights Comfort Suites

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