The hotel is nice enough, and ski in, ski out is definitely great and very convenient. That said, I think the hotel is relying on that convenience to draw visitors rather than making sure service is up to par.
To start with, the rooms are small, old, and outdated. The layout of the lodge and its connection to the ski services area (I.e. lift tickets, rentals, shop) is extremely confusing.
In addition we experienced a number of plumbing problems. There was no hot water any morning, the shower was lukewarm at best. I took a shower one afternoon after skiing and got some hot water, but it did not last the length of my shower. The toilet also clogged several times, and the shower drain did not work properly, so there was several inches of water in the shower every time we took one.
The restaurant (DC's) has overpriced food, and the service is terrible. We waited a long time for a server both nights, and the food took its time coming out. They also failed to deliver a salad I ordered ahead of my meal one night.
We have stayed at the Lakepointe inn across the street in the past which was wonderful. Now that our daughter is old enough to stay there we will probably go back there instead.
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- Also Known As:
- Wisp Hotel Mchenry
- Wisp Resort Mchenry