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“Loved the renovation”

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Metro Points Hotel - Washington North
Ranked #1 of 1 Hotels in New Carrollton
Reviewed 20 May 2014 via mobile

I stayed at this hotel in the past and very much enjoyed my stay but I was so impressed with how different and nice the new renovations are to the hotel! :-) The front desk staff is always courteous and professional and very helpful. Also the hotel is very clean and the shuttle to the metro is very helpful.

  • Stayed: May 2014
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Thank Lavier H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando B, Manager at Metro Points Hotel - Washington North, responded to this reviewResponded 23 May 2014

Dear Lavier H:
Thank you for choosing our hotel for your accommodations. We hope to see you many times in the near future.
Best regards,

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Reviewed 20 May 2014

The room itself was sufficient. The water in the shower took a good 5 minutes to run before it got hot. At first I thought there was no hot water. NIce hallways. The breakfast was not very good. No fruit. Other than that I would stay again for a short stay.

  • Stayed: May 2014, travelled as a couple
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Thank Michele P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando B, Manager at Metro Points Hotel - Washington North, responded to this reviewResponded 23 May 2014

Thank you very much Michelle P, for taking your time to share your experience with us. It was our pleasure to lodge you during your trip from Honolulu. Please accept our sincere apologies for the water pressure issue. You are absolutely right about our hallways they are beautiful. We offer the largest complimentary continental breakfast near us, we do also offer a very extensive A la carte menu. We hope to have the opportunity to host you in the future.
Best Regards,

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Reviewed 17 May 2014

I stayed in the hotel on my recent visit to DC, The hotel is renovated and I had a pleasant stay. Staff was very helfpul in guiding us for local tour and on other query. Located nears to metro station with free shuttle service and good options to eat across road

Room Tip: rooms are spacious, just check few room still have old carpets so you may find slight odour
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  • Stayed: April 2014, travelled with family
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Thank ANBAN79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando B, Manager at Metro Points Hotel - Washington North, responded to this reviewResponded 19 May 2014

Dear Anban79:
Thank you for choosing us during your visit from London. Your comments are very delightful about our hotel. As an independent hotel we strive to offer our guests a pleasurable stay. We hope to see you again soon.
Once again Thank you.

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Reviewed 17 May 2014 via mobile

Washington is a difficult place to visit due to the extreme cost of staying in town, fortunately there are places like this that offer cheap prices and accommodate travel needs.

The room was fine with comfortable beds, a new barfridge and a decent tv.

The bathroom was newly renovated and was as such stellar.

Only problem we had was the hotel itself was uncomftorably hot and as such our room would heat up quickly. This coupled with an air conditioner that stays on for maybe 10 minutes of every 40 made sleeping difficult. An unfortunate workaround was to open and close the door whenever it went off (this would force it on).

Nonetheless a great stay with very helpful staff.

Stayed: May 2014, travelled with friends
Thank TravelingEvan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando B, Manager at Metro Points Hotel - Washington North, responded to this reviewResponded 19 May 2014

Dear TravelingEvan:
It was a pleasure to have you as one of our guest during your trip from Australia. Based on your comments your stay was nice and comfortable. We apologize for the minor issue regarding the temperature in your room. Our property is proudly part of a new energy saving program to help save the environment by using motion sensor throughout the room. We will make sure they sensor are working properly. I hope I can personally welcome you on your next visit.

Thank you

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Reviewed 16 May 2014

To Start off the railing in the shower is falling off and another piece is taped. The connecting door to the other room is nailed shut. Also housekeeping never came to our room. This is not really something I would call a hotel. Instead a piece of crap.

  • Stayed: May 2014
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Thank Ralph_da_rat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando B, Manager at Metro Points Hotel - Washington North, responded to this reviewResponded 19 May 2014

Dear Guest:
Thank you so much for choosing our hotel. Please accept our sincere apology for any inconvenient this may have caused you. As an independently run hotel we strive to provide high quality service. I would be happy to discuss these issues personally with you, so we can have a better knowledge and to be addressed immediately. My direct line is (301) 322-6720
Best Regards,

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Reviewed 13 May 2014

We found our 2 rooms very good but a few things held it back from being excellent,the water pressure/heat to the bath/shower was very poor unlike the sink where it was very good,no plug for the sink either?,the number of channels on the tv was limited.The staff found came in contact with could not have been better especially the lady who checked us in that had an English background,the shuttle bus was a cheery chappy with a smile and a wave.You have to sign a form on arrival not to smoke or make noise late at night but a group on our floor turned up late at 1 night and took no heed of the no noise rule,both children & adults so much so that I went out and told them to keep the noise down.The breakfast was good with plenty of items to choose from.The shuttle to the Metro station for downtown Washington comes in very handy but it's not a long walk to/from the station.

Room Tip: We were on the 9th floor so that may account for the bathroom problems.
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  • Stayed: April 2014, travelled with family
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Thank royj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando B, Manager at Metro Points Hotel - Washington North, responded to this reviewResponded 19 May 2014

Dear Royj:
Thank you for staying with us and for sharing your experience with others about our hotel. We appreciate you taking the time to help us improve our guest services. We are hospitality professionals who pride ourselves on delivering a great customer service and it is our regret that we failed to deliver and exemplary performance in this context. We want all our guests to have a pleasant experience. Please accept my sincere apology for the noise and issues you encountered during your visit. We know you have many choices when it comes to lodging and we hope you will continue to choose Metro Points Hotel for your travel needs.
Best Regards,

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Reviewed 10 May 2014 via mobile

Although they are renovating the hotel but still its good place to choose. They are providing a shuttle service to new Carrollton metro station giving easy access to Washington
The rooms are clean. Staff are friendly. Parking is good. Breakfast is below hotel level

Stayed: May 2014, travelled as a couple
Thank DrTravel2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando B, Manager at Metro Points Hotel - Washington North, responded to this reviewResponded 19 May 2014

Dear Usatripp:
Thank you for your feedback. We are pleased you enjoyed your stay with us and strive to provide guests with a pleasant experience. As an independent hotel, we take a special pride in our accommodations and pleased when guests leave feedback! I am also pleased to announce that the renovations to the hallways are now fully completed and definitely improve the look and feel of the hotel. We offer the largest complimentary continental breakfast anywhere near us. We hope you continue using our hotel for your travel needs.
Best Regards,

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Additional Information about Metro Points Hotel - Washington North

Address: 8500 Annapolis Rd, New Carrollton, MD 20784-3014 (Formerly Four Points by Sheraton New Carrollton)
Region: United States > Maryland > New Carrollton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in New Carrollton
Price Range: £55 - £85 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Metro Points Hotel - Washington North 3*
Number of rooms: 197
Official Description (provided by the hotel):
The Metro Points Hotel-Washington North, is the ideal full service hotel for individuals or groups looking to visit the Washington, DC Metro area…without having to pay the high rates of Washington, DC. New boutique style public spaces & guest rooms will wow you as you walk in through our front doors. Located about ¼ mile from the New Carrollton METRO station, giving you access to Washington, DC and other DC areas within minutes, without the hassle of the traffic and parking nightmares. Free automobile as well as bus parking on the premises. Our guestrooms at Metro Points Hotel-Washington North feature 32-inch LCD TVs with satellite channels and pay movies, as well as desks with ergonomic chairs. All guest rooms also have safes to accommodate laptops, coffee/tea makers, and wireless high speed internet access is complimentary. The Metro Points Hotel-Washington North is a part of a new development that has a shopping center with a verity of food outlets like IHOP®, Five Guys Burgers®, Starbucks®, and more. Without the worries of high franchise fees from a major hotel chain, the Metro Points Hotel-Washington North is able to offer you low rates and a commitment to focus on the services and quality that you would appreciate. ... more   less 
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Also Known As:
Four Points New Carrollton
Sheraton New Carrollton
New Carrollton Four Points
New Carrollton Sheraton

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