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“Don't stay here!! Call the Maryland Dept. of Health”

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Comfort Inn & Suites
Ranked #2 of 4 Hotels in North East
Earth
Level Contributor
72 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
“Don't stay here!! Call the Maryland Dept. of Health”
Reviewed 8 February 2014

Was given a disabled room. Checked in the room, there was poop in the toilet, long brown hair all over the shower walls, used shampoo and soap lying on the shower floor. Called the manager who came to the room and he told us we put all that there, WE HAD JUST CHECKED IN!! We insisted that they reimburse us, they refused, we called Comfort Inn Corporate Office and they were no help. The front desk threatened to call the police if we didn't leave. See many other reviews of this hotel where they do the same thing to guests by threatening to call the police. This is another Patel Palace.

  • Stayed March 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank k4jdp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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147 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • Any
English first
Kittery Point, Maine
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 February 2014

This motel is close to the highway, and also lose to the sweet village of North East, MD., which has several wonderful restaurants.
The staff were very friendly and helpful. The room was clean and spacious, as well as being reasonably priced. We were headed south and got underway early in the morning and beat all of the Washigton, DC crazy traffic.

Room Tip: We had a pup and they put us near the back door which was convenient.
See more room tips
Green Features: I liked the recommendation that you use your towel more than once if staying multiple nights.
  • Stayed January 2014, travelled with friends
    • Value
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Helpful?
Thank Franceshastingskimba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anil P, General Manager at Comfort Inn & Suites, responded to this review, 5 February 2014
Thank you for completing a survey for our hotel. Your kind words are encouraging to our staff and greatly appreciated. We hope to see you again in the near future.

Respectfully,
Natoshia - AGM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North, South Carolina
Level Contributor
62 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 29 December 2013

Stayed here using points on a very cold Nov night. Staff was outstanding welcomed me and thanked me for being a loyal customer. Breakfast was hot and filling. Grounds neat and clean. Felt safe even when arriving late in evening.

  • Stayed November 2013, travelled on business
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Helpful?
Thank hikling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anil P, General Manager at Comfort Inn & Suites, responded to this review, 5 February 2014
Thank you for taking the time to complete a survey for our hotel. The kind words from our guests are always encouraging to our staff. We hope to see you again in the future. Again thank you!

Natoshia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greenbush, Maine
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 November 2013

Stopping for the night at this hotel, I noticed the front entry wasn't that clean or welcoming. But, the ad said newly renovated. The room itself was very nice and appeared to be clean and new. We settled in for the night. Traveling from Maine to Florida ( we are snow birds). We had a drink and were getting ready to have a night time snack before retiring, when I noticed in the corner of the room. A huge (size of a dime) bed-bug. We called front desk and she sent the maintenance man, who couldn't speak English. He got the bug and left. Knowing if there is one there will be 21 or more. So we went to the front desk. The girl didn't know what to do about a refund. So she called the manager. I have never had someone in a professional position like this, be as unprofessional as she was. She told me I would have to wait until 8:00 to 8:30 AM, when she came in to inspect the room. If she found anymore bed bugs she would discount my room. She was speaking loudly to me and at one point during the conversation she told her husband to "quote" [---]. I told her that I would just have my credit card company dispute the charge. And she promptly told me she was calling the cops and having us removed from the premises. So I called the police and reported the issue myself. We checked our suit cases out and put them back in the car. And because we had had a drink we stayed and left early next morning. The reason they renovated was because of bed bugs, they missed at least one. Stay away from this hotel and the very rude and unprofessional manager.

  • Stayed October 2013, travelled with family
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Helpful?
2 Thank fliptwice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anil P, General Manager at Comfort Inn & Suites, responded to this review, 17 December 2013
Dear Valued Guest,

First I would like to thank you for taking the time to complete a survey for our property.

I can assure you that our property is a "bed-bug" free property. We have a licensed pest control company that comes out every other week to treat our guest rooms and common areas. Lots of time people tend to mistakely identify certains "bugs". Bed bugs are very, very small, normally not the size of a dime. With bed bugs they tend to be in the mattress/boxspring and they will come out once the person is sleeping because bed bugs feed off of the carbon monoxide that our bodies put off when we are in a deep sleep. Regardless we still would like to apologize for the inconvenience that you experienced while staying at our property.

Respectfully,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pottstown, Pennsylvania
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 November 2013

Looks newly remodel rooms, very roomy and clean. Very friendly staff and helpful. Go a nice little breakfast room, with a great attendant. This is a two level hotel without an elevator. They have a nice pool but needs a touch up and I believe they were working on it. Has free WIFI and several entrance that are card secured. Front desk was very friendly.

Room Tip: Great for groups!
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  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Tina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anil P, Manager at Comfort Inn & Suites, responded to this review, 18 November 2013
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

Thank you so much for your business and we look forward to seeing you in the future.

Kind Regards,

Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
PA
Level Contributor
116 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 7 November 2013

Was looking for a hotel within driving distance of Elk Neck state park. Comfort Inn is conveniently located on 272 between 95 and 40. The room was quiet. Like all hotel rooms, it had that musty smell when I first entered; however my first floor room had a real window. Opening that was a treat you don't often get in hotels anymore; and the staleness quickly disappeared. FYI: There is a safety mechanism in place on the windows. Bed was comfortable, and room clean. Furnishings show some wear, but all are functional. Front desk staff is very friendly. Impressed to see them multi tasking (assisting with breakfast room, vacuuming front rug when we arrived). The care for guests and maintenance is everyone's responsibility at this hotel. And the other thing - they are nice to each other. May sound silly, but too often I have seen front desk staff be rude to maintenance or housekeeping personnel. I will stay here again.

  • Stayed November 2013, travelled solo
    • Value
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Helpful?
Thank warytravelerPa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anil P, Manager at Comfort Inn & Suites, responded to this review, 18 November 2013
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

Thank you so much for your business and we look forward to seeing you in the future.

Kind Regards,

Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paterson, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 September 2013

Hello every one I bin traveling all over Trucking, fishing from N.J. to AL ,Boston ,Main ,Fl etc this weekend was the first time 9/14/2013 I felt that I didn't leave my house cause when I checked in around 5 min I received a call from Atarah say Mr Gomez is everything fine and do I need anything this was the first time and around maybe 20 years from me traveling all over that some one called me back checking on me .If every were we all travel and people like Atarah checks on us we will feel like home and not away .THANK YOU VERY MUCH ATARAH for making me feel at home God Bless you and your family I will be back and hope you are still there at MD.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Antonio G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Inn & Suites

Property: Comfort Inn & Suites
Address: 1 Center Dr, North East, MD 21901-2442 (Formerly Crystal Inn North East)
Phone Number:
Region: United States > Maryland > North East
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in North East
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Inn & Suites 2.5*
Number of rooms: 91
Official Description (provided by the hotel):
Comfort Inn & Suites, a North East hotel near Hollywood Casino Enjoy a wealth of amenities in a convenient location when choosing the Comfort Inn & Suites(R) in North East, MD. Our pet-friendly hotel is ideally located off of Interstate 95, in close proximity to the following area attractions: •St. Mary Anne's Episcopal Church •Elk Neck State Park •Turkey Point Lighthouse •Hollywood Casino •Ritchie Bros. Auctioneers Get refreshed in our inviting guest rooms, all of which feature refrigerators and microwaves along with expanded cable television channels, coffee makers and hair dryers. Some rooms also offer whirlpool bathtubs, and additional amenities include: •Free wireless high-speed Internet access •Free coffee •Free parking •Indoor pool, hot tub and fitness center Your Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Suites(R) the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! Take care of basic business needs with access to copy and fax services, and meeting space that can accommodate a variety of events and functions. For added convenience, guest laundry facilities are available onsite. Make your reservation today at the Comfort Inn & Suites(R) in North East, MD for a memorable stay in a great location, all at an affordable price. ... more   less 
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Also Known As:
Comfort Inn And Suites
Comfort Hotel North East
North East Comfort Inn
Comfort Inn North East

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