We have stayed here the last 7 years and all was pretty good, hence our return each year! We will NEVER return after last week!! We arrived on Wed, Sept 11th at 8pm. There was a sign on the door that the "front desk and hotel were closed until Thurs at 9am, to please go directly to the unit you rented. You will find the door unlocked and keys and parking pass on the table" Really? the door unlocked! So we get there and the door was locked because someone had taken our apt! We tried to call the hotel # hoping it had been call fwd, no one answered all 4 times I called. Thank God the 4th floor apt was unlocked, we went there and hoped that no one would come to get in there, the stove's pilot light was out and we could smell gas! We were kept up till 2am by the drunks partying in "our" apt! We went to the ofc at 9am the the girls at the desk immediately told the drunks they had to vacate and move to their apt in another bldg.! I asked about a cut in the price I paid and they said they would ask the owner. I left feeling assured I would get a refund for our troubles. When we went back to get the key to our apt they acted as if I had no reason to expect a partial refund and tole me they couldn't do that. The apt was filthy, had ants in the kitchen and on the love seat in the living room! My bed was broken, there was a lot of noise from other drunks upstairs that kept us awake. The apt smelled musty to the point we bought air fresheners for each room. My mom's clothes smelled after removing them from the dresser. The phone and tv remote were broken. Promises of reprogramming the remote never happened. The porch had sticky stuff spilled all over the floor with cigarettes all over the floor and a burnt joint sitting on the window sill. Most of the plugs did not work. My mom who has dementia, misplaced a key to the apt and they had the audacity to charge me $10 to replace the key! When I said "really? after everything we have been thru you're really going to charge me for a key?" She said very nastily "well you lost the key"! I went to the ofc to see the owner several times and called and left 4 messages in the few days we were there and never have heard from him. I have also emailed the OC Chamber of Commerce about this! We work too hard for our money and really needed this break. Now I need a vacation from my nightmare!
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- Also Known As:
- Majestic Hotel Ocean City