I'll start this by saying this was a nice property. We were confident in staying here as we have been impressed with the quality of other hotels in the Sleep Inn chain.
On arrival (late evening of 4/13/14), our first impression of the hotel was not a good one. At check in, somehow the front desk attendant printed out the wrong reservation information and told us to go to a certain room. The sheet of paper that was printed out also had this room number on it. We went up to that room and curiously the card wasn't working in that door. We heard noise and a few moments later, people came from the room wondering why we were trying to get in there. How awkward was that.
We went back down to the desk and the attendant called somebody and said there was a problem and tried to figure out what had gone wrong. When he went back in the system, he realized that he printed the wrong sheet and gave us the wrong number. Okay, here we go back up the elevators to try this again.
Before we are even out of earshot, we here the man at the front desk call whoever back and blame the situation on us that we were confused and just went to the wrong room. We were both so annoyed and tired from traveling many hours that we just got into the elevator angry and went to bed. I understand he was just trying to cover himself for his mistake, but saying that before we were even out of the area was completely tactless and rude. Especially since he was the one who did make the error.
Fortunately, the rest of our stay was without a problem. Our room was comfortable and the location was beautiful. Our room on the top floor had a nice view over to the ocean. Breakfast was nice in the morning and a different man at the front desk in the morning was very nice. My parents were also staying at this hotel and arrived the day before. They had no problems at the hotel. The location of the hotel is great and very convenient to the boardwalk. There is off street parking but the covered lot is very tight if you have a larger vehicle.
Overall, I would stay here again.
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- Also Known As:
- Sleep Inn And Suites
- Sleep Hotel Ocean City