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“Everything was great except check in”

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Gateway Hotel & Suites
Ranked #19 of 104 Hotels in Ocean City
Certificate of Excellence
Reviewed 22 June 2014

I'll start this by saying this was a nice property. We were confident in staying here as we have been impressed with the quality of other hotels in the Sleep Inn chain.

On arrival (late evening of 4/13/14), our first impression of the hotel was not a good one. At check in, somehow the front desk attendant printed out the wrong reservation information and told us to go to a certain room. The sheet of paper that was printed out also had this room number on it. We went up to that room and curiously the card wasn't working in that door. We heard noise and a few moments later, people came from the room wondering why we were trying to get in there. How awkward was that.

We went back down to the desk and the attendant called somebody and said there was a problem and tried to figure out what had gone wrong. When he went back in the system, he realized that he printed the wrong sheet and gave us the wrong number. Okay, here we go back up the elevators to try this again.

Before we are even out of earshot, we here the man at the front desk call whoever back and blame the situation on us that we were confused and just went to the wrong room. We were both so annoyed and tired from traveling many hours that we just got into the elevator angry and went to bed. I understand he was just trying to cover himself for his mistake, but saying that before we were even out of the area was completely tactless and rude. Especially since he was the one who did make the error.

Fortunately, the rest of our stay was without a problem. Our room was comfortable and the location was beautiful. Our room on the top floor had a nice view over to the ocean. Breakfast was nice in the morning and a different man at the front desk in the morning was very nice. My parents were also staying at this hotel and arrived the day before. They had no problems at the hotel. The location of the hotel is great and very convenient to the boardwalk. There is off street parking but the covered lot is very tight if you have a larger vehicle.

Overall, I would stay here again.

Room Tip: Rooms on the top floor have a small balcony overlooking the water in the distance!
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  • Stayed: April 2014, travelled with family
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3  Thank jennjenn85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tekmen, General Manager at Gateway Hotel & Suites, responded to this reviewResponded 23 June 2014

Dear jennjenn85,

Here at the Sleep Inn and Suites, we strive to provide the best service for all of our guests. That service of course includes politeness. I do not understand why any of our staff would behave so rudely. Again I apologize for any offense you may have endured.

Sincerely,

Nick Tekmen
General Manager

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178 - 184 of 312 reviews

Reviewed 15 June 2014 via mobile

I really enjoyed my stay here last year. The location was perfect And the staff was very pleasant. The rooms were clean the king size bed was comfortable. After check out the day of departure, they allowed us to park in the lot for an additional few hours to finish up our beach shopping on the boardwalk. Will def be back in 2014, can't wait!

  • Stayed: August 2013
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3  Thank Ashley U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tekmen, General Manager at Gateway Hotel & Suites, responded to this reviewResponded 18 June 2014

Dear Ashley U,

It is our pleasure at the Sleep Inn and Suites that we could provide you with an enjoyable stay during your past visit to Ocean City, Maryland. We are equally flattered to hear that you will be visiting us once again in 2014. Our excellent rooms and service will be waiting!

Sincerely,

Nick Tekmen
General Manger

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Reviewed 14 June 2014

It was my first at the Sleep Inn as we decided at the last minute to find a hotel for the Air Show. The room was clean and staff was great. I dealt with Carol, Don, Izzy and Nick, front desk staff, not all at the same time, but over my entire stay, and they were fantastic! Its 1 block off the boardwalk on First St. so noise was not a problem, even during senior week. The breakfast was standard, similar to most hotel breakfasts. I would definately stay here again.

Pat

Room Tip: I did not eat at the restaurant located in the lobby, its a Panini Shop and Room Service is N/A
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  • Stayed: June 2014, travelled with friends
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2  Thank pmshea1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tekmen, General Manager at Gateway Hotel & Suites, responded to this reviewResponded 16 June 2014

Dear pmshea1,

From all of us at the Sleep Inn and Suites, we thank you for your kind words. The fact that you published the review during your stay says so much about the quality of our guests. Your comments have brought a smile to everyone on our staff. Please do call me directly for future reservations.

Sincerely,

Nick Tekmen
General Manager

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Reviewed 11 June 2014

Excellent place, best location and wonderful staff (especially Carol). We visit Ocean City every year and can't imagine staying anywhere else!! This place is located just across the street from boardwalk!!

  • Stayed: June 2014, travelled with family
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3  Thank Silvia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tekmen, General Manager at Gateway Hotel & Suites, responded to this reviewResponded 13 June 2014

Dear Silvia G,

We here at the Sleep Inn and Suites are delighted by your input. It is our pleasure to provide the very best for all our guests. We appreciate your returning business and hope to see again for years to come!

Sincerely,

Nick Tekmen
General Manager

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Reviewed 11 June 2014

Night manager couldn't have been more accommodating. Moved me to a quieter bayside room. Hotel/rooms where very clean. Deluxe continental breakfast had everything you could want. One block walk to the beach so easy enough to go back to room for lunch/beverages

Room Tip: higher floors bayside are quieter
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  • Stayed: June 2014, travelled with family
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Thank 242NJG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tekmen, General Manager at Gateway Hotel & Suites, responded to this reviewResponded 13 June 2014

Dear Guest,

We at the Sleep Inn and Suites are pleased to hear that you enjoyed your stay with us, and are glad that you appreciated our quality service and breakfast. I hope your impression of our property will lead to further visits in the future!

Sincerely,

Nick Tekmen
General Manager

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Reviewed 24 May 2014

Everyone was so helpful & really sweet. The room was clean, spacious & really close to the beach. The complimentary breakfast was amazing. Overall we're really enjoying our stay and plan to come stay at Sleep Inn again!

  • Stayed: May 2014
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1  Thank soykimmie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tekmen, General Manager at Gateway Hotel & Suites, responded to this reviewResponded 29 May 2014

Hi soykimmie, Thank you for taking time to review our hotel. It’s great to hear that you enjoyed every aspect of your stay and that we will be able to welcome to back in the future.
Until Next Time!
Nick Tekmen
General Manager

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Reviewed 21 May 2014

We had a wonderful time staying in OC and this hotel and its staff helped make it a memorable one. This was our first time staying here and would gladly do it again. Everyone made us feel welcomed and wanted. The front staff was friendly and always smiling and the wonderful ladies taking care of housekeeping made everything fresh and tidy when needed. We had room 420 and it was HUGE! The free breakfast was great and the actual location of the hotel is wonderful. Its so close to everything so there is no need to move your car from the parking lot. The only small issue we had was with the air in the room. Sometimes it felt a bit stuffy so we just opened our balcony door and let in the fresh ocean air. I'm thinking that maybe all the units are set at 75 or so until the seasons change. Hopefully this is the case. I would definitely recommend this hotel again and again and again! :-)

  • Stayed: May 2014, travelled with family
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1  Thank kim k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tekmen, General Manager at Gateway Hotel & Suites, responded to this reviewResponded 23 May 2014

Dear Kim K!
Thank you for taking the time to review our hotel and share your experience with the travel community. I am delighted to learn that you enjoyed your time with us and that the hotel location was convenient to your needs. We appreciate your review and recommendation and hope to welcome you back in the future and be able to provide you with another memorable experience.
Until Next Time
Nick Tekmen
General Manager

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Additional Information about Gateway Hotel & Suites

Address: 11 N Baltimore Ave, Ocean City, MD 21842-4016 (Formerly Sleep Inn & Suites)
Region: United States > Maryland > Ocean City
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Ocean City
#8 Family Hotel in Ocean City
Price Range: £68 - £227 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Gateway Hotel & Suites 2*
Number of rooms: 84
Reservation Options:
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Also Known As:
Sleep Inn And Suites
Sleep Hotel Ocean City

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