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Reviewed 18 March 2013

This hotel was great! The rooms were standard not overly impressive but big enough for my family <2 adults and 3 small children>. our room was ocean front, short walk right out onto the sand and beach. the hotel has a nice indoor pool, ice skating rink that my children enjoyed. This hotel offers so much to keep your family entertained and the ocean front view is beautiful! It was a bit noisy but that was expected. This hotel helped make our vacation AWESOME! would say again the kids LOVED IT.

Date of stay: June 2012
  • Trip type: Travelled with family
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5  Thank pumpyumpyumkin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
carouselresort, Manager at Carousel Oceanfront Hotel & Condos, responded to this reviewResponded 8 April 2013

We are thrilled your families beach vacation was AWESOME! We're even more thrilled that you chose The Carousel. We know there are countless hotels in OC, but none offer as much as we do. We take pride in being "The best value and the most fun hotel" in Ocean City. We are always working hard to improve the hotel in every way possible. We are currently installing a very large hot tub in the indoor pool area. This hot tub is a major improvement and will be able to accommodate up to 17 people at once! We can't wait to show off all of our improvements when you return for the Summer of 2013!

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Reviewed 14 March 2013

We had a great time! We rented a two bedroom condo which is necessary with our large family and we could not have asked for more! The room was spacious and clean, the views were amazing but the most amazing thing was the staff! From the front desk to the wait staff at the pool bar everyone was pleasant and more than willing to help with anything! Our kids ranged in age of 1 year to 13 years old and all four children were busy and happy! There is something for everyone and we are so please we are going back this summer and bringing friends!

Date of stay: July 2012
  • Trip type: Travelled with family
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5  Thank Niccor4
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
carouselresort, Manager at Carousel Oceanfront Hotel & Condos, responded to this reviewResponded 8 April 2013

Dear valued guest, thank you so much for the great review. We definitely recommend the condominiums for larger families due to the full kitchen, living room, private bedrooms and larger oceanfront balconies.

With the most amenities in Ocean City, there is so much to do for the entire family. We are so happy that you and your family had a wonderful experience, we pride ourselves on excellent hospitality and customer service. We look forward to having you as our guest again for the Summer of 2013!

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Reviewed 9 March 2013

Just returned from taking 5 11 yr old boys for my son's birthday party. They had a great time ice skating, swimming , playing in the arcade. Our room, while acceptable, could have been better. The couch was stained and there was hair in the bathroom. The refidgerator was wobbling and had an odor, but did keep our sodas nice and cold. The was no signs to show where to get ice, so I called the front desk. It was one floor bleow our 4th floor room. The sofa bed had a clear plastic cover over the matress...think they could do better than that for waterprooffing.. It was very uncomfortalble for the 2 that slept there. The regular bed was very comfortable and I liked the pillows...not too firm as I like them.The staff were all very friendly and helpful, including the girls at the skate rentals, helping the boys lace their skates. I asked about the pool being open when I made my resevation and was told it was. The pool was open but not the spa as they are installing a new one. This was a diasappointment to me as I was looking forward to a good soak while the boys swam.

Date of stay: March 2013
  • Trip type: Travelled with family
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4  Thank mama2sons
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
carouselresort, Manager at Carousel Oceanfront Hotel & Condos, responded to this reviewResponded 12 March 2013

Dear valued guest, thanks so much for choosing The Carousel for your son's birthday party! We do apologize for any shortcomings, but would have been happy to discuss larger accommodations if these were not suitable.

We pride ourselves on excellent hospitality, our staff enjoys working with our customers and it really shows.

Stay tuned, a new 17 person hot tub is being installed right now and will be ready in a few weeks. We are always making many upgrades to this great oceanfront hotel on 118th st. Thanks again for being our guest, we look forward to having you and your family again in the future!

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Reviewed 4 March 2013

We stayed in early March (with wife and two kids), and the rate was much less than what you'd pay in summer. I think that colors my impression. For what we paid for an ocean-facing room on the atrium, we got a great value. In summer, with more people, more noise (I presume) and a much higher price, I may not be as happy, but I can only comment on what I actually encountered.

We're on a budget, and the kids haven't learned to be snobs yet. I teach them what to expect for the money paid, and what's necessary, rather than preferred, to have a good time. They don't care if it's the Ritz. They enjoyed it and felt comfortable. I care about what I'm paying for, and I got a good deal. The place is over 40 years old and shows it. On the other hand, it appears well-maintained, well run, and clean.

The room was as depicted, clean, and comfortable. The door overlooked the indoor skating rink, the balcony overlooked the ocean. Right below the balcony was the outdoor bar, but it was closed for the season, so nobody was down there. In any case, we heard nothing from outside nor from the atrium, even when the Stromboli was occasionally grooming the ice on the rink. The atrium is four stories high and seems to absorb the noise well. The TV was about a 42-inch flat screen, and the WIFI worked fine in the room and in the atrium using my laptop.

We skated about 90 minutes. Cost is $6 per person per occasion, including skate rental. At least 30 other people were skating, and we had plenty of room. It was well supervised by staff. The game room is small and not impressive. The soda machines all worked and for $1. The snack bar in the atrium was very convenient, serving soda, coffee/latte, cotton candy, ice cream and milkshakes, nuts, hot dogs, hot pretzels, popcorn, etc. Prices were no more than equivalent places off site but much more convenient. The indoor pool was at least half Olympic size (though I may be wrong there) and also well supervised. Off the pool was a locker room and saunas (separate for men and women), which we used, and a modest but well maintained gym. Lots of towels by the pool, probably inadequate poolside seating, and two ping-pong tables that we also used.

We didn't use the restaurant. It's fare and prices looked like any other restaurant in the area. We brought our own food to serve up in the room (using the in-room microwave and refrigerator) or ate snacks at the snack bar.

The elevators are only slow because the door stays open forever after everyone is in. If you push the "close door" button, it closes immediately, and off you go. If management would shorten the timer on that door-closing thing, it would make everyone happier. But I don't mind a slow elevator (not in a hurry while on holiday), and the glass-enclosure let me look down into the atrium as I waiting).

So, for the money, the place was fine. The kids are making us go back in June. I've been to nice hotels, and I've been to dumps. The Carousel works hard with what they've got. There were lots of kids, but they were well-behaved. There was lots of room, no noises I'd find unexpected or objectionable, plenty of conveniences to meet modest expectations. They let me check in at noon when normal check in is 4:00 PM, so I believe they do work to accommodate you when they can. The front staff was fine.

I think if I'd paid twice the rate I'd still be OK because the wife and kids liked it, and I couldn't find much to complain about. Many people look around for things to whine about -- to show their superior breeding and exquisite sensitivity, or they sometimes actually have bad experiences. I don't look for misery, and I had a good experience.

(For instance: what does "oodles of flies in the atrium" mean? Is that 6 flies in the atrium or 6 flies per cubic foot of air in the atrium? It's a meaningless complaint and the kind of review I'd just toss in the trash).

Another way I look at it is this: I can (and have, last year and the year before when I was single) paid the same rate for essentially the same type of room (a kind of efficiency or kitchenette overlooking the beach) at two other beach-front properties along that same OC strip (one was a Holiday Inn, can't name the other), but they didn't have all the stuff in the atrium. Unless i just don't like kids in public areas, why would I pay the same price for a property that's not better maintained and has fewer in-house amenities? And the indoor skating rink is just too cool not to have around even if you're just looking at it.

Room tip: ocean-front rooms: You won't see the ocean from the first floor, and maybe not from the second floor. Also, first floor door opens to the atrium ground floor where's there's tons more foot traffic than on higher floors -- that could be good or bad depending. I wouldn't like it, but some might.
Date of stay: March 2013
  • Trip type: Travelled with family
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1  Thank jakeadler
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
carouselresort, Manager at Carousel Oceanfront Hotel & Condos, responded to this reviewResponded 12 March 2013

Dear valued guest, thanks for the great review. Our property is not new but we have done a great job at upgrading it every year. Our highrise is getting a facelift this year with new sliders and railings and should be looking fantastic! We work hard to make the rooms as comfortable as possible, our housekeeping staff is remarkable.

First and foremost we cater to families. We have the most amenities in Ocean City including an ice skating rink, 3 pools, a NEW 17 person hot tub, lounge, patio bar and grill, game room, gift shop, saunas, oceanfront restaurant, pirate ship, moon bounce, free beach chairs, live entertainment and so much more!

We are overhauling our menu this summer and are really excited to show it off!

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Reviewed 19 February 2013

We had a group of us staying for one night. Check in was a breeze. Front desk clerks were very nice. Lobby was clean and inviting. This hotel is great for a family stay, it has everything, ice rink, pool, hot tub, workout room, sauna, restaurant, cafe etc. It is also right on the ocean. No it is not the most quiet hotel during normal hotel hours. But at "quiet time" security is in force and I witnessed them making kids go to their rooms. I am not sure what people expect when you have a totally open atrium, an ice rink, a pool etc...of course there is going to be noise. Sound echos and that is the way it goes. We have enjoyed our stay each time we have been there. The rooms are huge and comfortable. Our beds were not hard, but there were people in our party that said theirs were. Little hint if your buy online.....you can get free ice skating passes. We will stay here again!

Date of stay: February 2013
  • Trip type: Travelled with family
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    • Sleep Quality
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    • Cleanliness
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5  Thank dancecheerLAXmom
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
carouselresort, Manager at Carousel Oceanfront Hotel & Condos, responded to this reviewResponded 25 February 2013

Dear valued guest, thanks for choosing The Carousel and thank you for the exceptionally pleasant review. We pride ourselves on superior customer service and it means a lot when it is acknowledged. When we are busy during normal business hours, one can expect to experience some noise in the atrium area rooms. We work hard to keep the decibel level low during quiet hours.

PS if you book online you can get a lot more than just free skating passes!

Thanks again for being our guest, we can't wait to have you again in the near future!

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