Took my two children there for a quick trip at the end of Spring Break. Really looked forward to pool, hot tub, peace and quiet. Hot tub was shut down. This was on their web page, but I never went down far enough on the web page to see this - it should have been a pop-up when you registered. The room was so hot and no way to lower temperature. The room was also very noisy - by the elevator, kids running and screaming in hall. I had booked a room overlooking the atrium, which was nice to see, but after the ice rink closed at 10:00, the zomboni droaned on for an hour. Then, the next morning, trying to get a quick swim in before having to check-out, we went down to the pool to only be told it didn't open until 10:00 - but that was not posted anywhere, and there was no information in the room about services and hours about hotel facilities. When I complained to manager about hot tub (because I really would have stayed somewhere else if I had known it was not available) I thought I would at least be offered some token complimentary compensation - but no, just told sorry. Nice place, but not user friendly.