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“Great Trip to OC Maryland”
Review of Grand Hotel & Spa

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Grand Hotel & Spa
Ranked #14 of 104 Hotels in Ocean City
Reviewed 24 September 2013

This was the first time to Grand Hotel. Let me start out with the Only negative thing I can really say about this place which is that some of the reservation staff is uninformed or inexperienced for 2 reasons. 1st. the woman checking us in made a mistake on the deposit amount initially paid when I made the reservation and when I tried to explain she insisted she was correct in the amount. Looking over the bill that night, I felt that she over charged us. The next day we spoke with someone else and they agreed we were overcharged and she adjusted the bill so that was great. 2nd, We had reservations for 3 nights but we liked the place a lot so on the first night decided we might want to stay an additional night if the weather held out. We asked at the desk and they said there were 5 rooms still available and that one of them was our current room. We discussed the option the next morning and decided we wanted to stay so we went down to the desk. We told her that the night before we were told there was 5 rooms, including ours,still available. She told us there were no rooms available except for one lower non oceanview room but it would cost $239 for the night. We were alittle discouraged but we decided to wait until later in the day to ask a different person. This person was able to accommodate us in the same room for the same price which was great. Other then that the place was a great value for the money. Our room was on the 9th floor overlooking the ocean. We had a great view. The room was clean and the hotel was clean. There was a spa, tiny gym (dated equip), indoor pool, outdoor pool with bar, dining, and 24hr coffee shop. We had breakfast in the restaurant one morning. It overlooks the bay side so that was nice. Breakfast was good and prices competitive to other diners. A/C when turning on was slightly noisy. However, we were very pleased with the hotel itself. The hotel is right on the boardwalk so it was great to walk out the back of the hotel and across the boardwalk and be right onto the beach. There is a bike rack (we brought our bikes and rode everyday) and plenty of parking outside the hotel and also in a parking garage. We will definitely be going back to this hotel...

Room Tip: The building is curved so I think almost any room would be good but anything from the 6th floor up a...
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  • Stayed: September 2013, travelled as a couple
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1  Thank cherylann03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kara S, Manager at Grand Hotel & Spa, responded to this reviewResponded 27 September 2013

It is very much appreciated that you took the time to share your experience on TripAdvisor so that others can be assured of the level of service they will receive when they visit our hotel. We have recently brought a few new people on board here at the hotel, and they are still being trained, but we appreciate your feedback so we know of areas that still need improvement. I'm glad that your overall stay was great and we look forward to giving you the same experience next year!

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3,161 - 3,167 of 3,782 reviews

Reviewed 24 September 2013

We just want to say this was our last stay at your hotel. We have stayed a few times and find it dirty and inadequate. Such a shame as there is the potential to be the most amazing hotel on the boardwalk with your layout, gorgeous views and location. Your balconies lack in appearance and take away from the view. The railings are rusting and the zip-tied tarps between the units are disgusting to say the least. How about installing clear panels so you can see the view and maybe muted glass or plastic between the balconies for a beautiful view. We were fortunate enough to stay on the 2nd floor where we have a lovely view of two sets of rusted railings and a patio of bird poop. Even our balcony was encrusted with bird poop. This area would make a wonderful veranda with plants and benches as the view is there if you’d just take advantage of it. Maybe have a coffee/water station for your guests to hang out in the morning or afternoon….a few canopies or tables with umbrellas. Bet you could even sell coffee and such from your shop downstairs. It would be your most sought after floor!

The stores all have the same things but act as if they are separate. Staff in them is not friendly…..

You have a nice efficiency going….but there is nothing in the cabinets…not a spoon or bowl or mug? Why bother with the cabinets and such…just put the coffee maker in the bathroom and call it a day.

And your pool had no chlorine in it…but again, plenty of bird poop. This cannot be sanitary and breeds disease.

Make it a GRAND hotel instead of a GHETTO hotel. We will not be back….even the lesser attractive hotels have more to offer than you do.

Room Tip: Might try another hotel...even the older, smaller hotels have more to offer!!
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  • Stayed: September 2013, travelled with family
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2  Thank ati1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle G, Front Office Manager at Grand Hotel & Spa, responded to this reviewResponded 26 September 2013

Thank you for taking the time to post your review on Trip Advisor. We greatly appreciate any and all feedback. As stated in the email I sent to you, the issues you experienced with the cleanliness of the hotel is not a standard of the Grand Hotel & Spa. We are taking steps this winter to improve all of the hotel's balconies to make our guests' experiences more enjoyable. I do wish you would have approached the front desk or a member of the management team with the problems you experienced so we could have immediately fixed the situation and given you a room that was more suitable for your needs and a better reflection of the normal standards of the Grand Hotel & Spa. Once again, thank you for your comments and we hope that you will give us another chance and visit us again in the future.

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Reviewed 23 September 2013

Acqua Day Spa is a wonderful relaxing spa. The atmosphere is very relaxing and nice. Karen is a great massage therapist, who pays excellent attention to your needs. The staff is very friendly and accommodating, they make sure all your needs are meet. Acqua Day Spa is a must for your next OC vacation.

  • Stayed: August 2013, travelled with friends
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1  Thank Rona L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kara S, Manager at Grand Hotel & Spa, responded to this reviewResponded 27 September 2013

Thank you for leaving a great view about our day spa! We value Karen so much and we are never surprised to hear of her job well done. We are delighted to read that Acqua Day Spa is now your first choice for spa services here in Ocean City.

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Reviewed 22 September 2013

We always enjoy our annual stay at the Grand Hotel, located on the boardwalk at 21st Street.. Hotel Staff and maids are always friendly, courteous, and helpful. Rooms have a convenient kitchenette, nice view of ocean & boardwalk, comfy beds, clean conditions in all areas of the hotel, nice pool and exercise room. Breakfast at the restaurant is always tasty, and there is a great view of the bay.

  • Stayed: September 2013, travelled with family
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2  Thank JJEMM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kara S, Manager at Grand Hotel & Spa, responded to this reviewResponded 27 September 2013

Hello Miller Family! Thank you for using TripAdvisor and leaving such a pleasant review. We are so happy that you enjoyed your stay with us. As you have had previous enjoyable stays, we look forward to hosting you and your family again on your next trip to the beach!

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Reviewed 19 September 2013

Recommend couples massage (one hour each - both of us enjoyed!) package includes ocean front king jacuzzi room for two nights and a $60 dinner voucher (choice of restaurants). Incredible view from upper (12th) floor balcony! Room was clean and in suitable condition, and this was our fourth stay without any problems. We have previously stayed at three similar boardwalk hotels with jacuzzi rooms, and Grand Hotel remains our favorite. Convenient to quieter beach on upper part of boardwalk, with onsite parking garage, restaurants, and shops.

Room Tip: Stay after Labor Day for reduced summer rates
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  • Stayed: September 2013, travelled as a couple
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2  Thank Bryan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kara S, Manager at Grand Hotel & Spa, responded to this reviewResponded 20 September 2013

Amazing review, thank you so much for such lovely feedback! We are delighted that everything worked out so well on your recent visit and all 3 before that. We always look forward to welcoming you back. See you next year!

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Reviewed 19 September 2013

My wife and I are staying at the Grand...having a wonderful experience...Everyone at the desk has been so helpful and nice... Would recommend. The beach is right in back of the hotel...this is a great location.

Stayed: September 2013, travelled as a couple
2  Thank Hapyjack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kara S, Manager at Grand Hotel & Spa, responded to this reviewResponded 20 September 2013

Thank you for taking the time out during your vacation to write a review! We are thrilled that you are having a wonderful experience. Customer satisfaction is the foundation of any hospitality company and a practice we take very seriously at our property, so we couldn't be happier that you have been pleased with our staff. Once again, thank you for taking the time to post about your accommodation experience and we look forward to having you as our guest again soon.

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Reviewed 18 September 2013

My husband and I recently visited the Grandview Hotel in OC, We got a ocean view room on the 11th floor which was OK. We requested being moved to the direct center of the hotel so I could take some photographs and view the sunrise over the ocean. When someone checked out they graciously gave us the room we had stayed in at least 3 times before.
As soon as we walked through the door and looked at the ocean, and we saw dolphins swimming around in the ocean. The next morning we saw a wedding on the beach. Because we were on the 10th floor we had a birds eye view. That just made the start of a beautiful vacation. We loved the view, the courteous friendly staff, and even the maids were so sweet and friendly and the rooms were clean. You won't be disappointed if you stay at this hotel...Linda K from PA

Room Tip: Choose a higher room in the center of the hotel for the best view.
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  • Stayed: September 2013, travelled as a couple
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1  Thank Linda15428
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kara S, Manager at Grand Hotel & Spa, responded to this reviewResponded 20 September 2013

Thank you so much for all of your kind words regarding your recent stay with us! It is rewarding to find out that the hospitality, the friendliness of our team, and the spectacular views made your holiday very special. See you next year!

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Additional Information about Grand Hotel & Spa

Address: 2100 Baltimore Avenue, Ocean City, MD 21842-3534
Phone Number:
Region: United States > Maryland > Ocean City
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 On the Beach Hotel in Ocean City
Price Range: £43 - £246 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Grand Hotel & Spa 3*
Number of rooms: 251
Reservation Options:
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Also Known As:
Grand Hotel And Spa
Grand Hotel Ocean City Md
Grand Ocean City
The Stowaway Grand Hotel

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