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“Recommended”
5 of 5 bubbles Review of Grand Hotel & Spa

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Grand Hotel & Spa
Ranked #16 of 103 Hotels in Ocean City
Catonsville, Maryland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Recommended”
5 of 5 bubbles Reviewed 20 April 2014

My hubby and I discovered them back in January. We really enjoyed it. Then we went over the weekend (April 18-20, 2014).Loved our room and the view of the ocean was excellent. Even saw dolphins jump up and back into the ocean.

The only the thing is the day spa needed more help. When I went down there, they were with an appointment, the door was locked. There was only one person working. Tried to call several times and got their voice mail! The last time I called got their voice mail stating that they had no appointments available.

The staff was very helpful, especially, Dawn. When we arrived, she said it was her second day. She did a splendid job from the time we arrived to the time of check out

  • Stayed April 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank photosbytinamarie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle G, Front Office Manager at Grand Hotel & Spa, responded to this review, 21 April 2014
Thank you for taking the time to review our property and share your experience with us! We are so glad you enjoyed your stay again and found our staff friendly and helpful. I will be sure to recognize Dawn for her great customer service. Once again, thank you, and we look forward to seeing you again!
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (408)
Date | Rating
  • English first
  • Russian first
  • Spanish first
  • Any
English first
Odenton, Maryland, United States
Level Contributor
471 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
5 of 5 bubbles Reviewed 18 April 2014

The Grand is our favorite place at the beach. The rooms are great. The king jacuzzi room is unbelievable. The hotel contains a coffee shop, spa, pizza place, a bar, a restaurant, & indoor/outdoor pools. The staff is very friendly & very accommodating. The view from the 12th floor is unparalleled in Ocean City.

Room Tip: Go for ocean front (rather than ocean view). Spring for the king jacuzzi room to spoil yourselves!
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bob O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle G, Front Office Manager at Grand Hotel & Spa, responded to this review, 21 April 2014
Thank you for your wonderful review regarding your most recent stay with us! We are thrilled to be your favorite location in Ocean City! We value your patronage and look forward to your next visit to the hotel!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pasadena, Maryland
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 8 April 2014

Arrived on Thursday for a long weekend and attendance at the Cheerleaders Nationals. Room was right on the ocean and had a nice balcony. Clean, lots of towels, very nice maid. (only con was the little refrigerator froze my cheese and my slider was foggy) Chose a spa day and thoroughly enjoyed a message by Karen and haircut by Sheila. All and all, pretty good getaway for an "almost spring" weekend.

Room Tip: We were in unite 611 which is right on the ocean. Ice machine is outside, but we never heard it or...
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linda F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle G, Front Office Manager at Grand Hotel & Spa, responded to this review, 12 April 2014
Thank you very much for your kind words concerning your stay and our staff! We are thrilled you were able to enjoy your getaway. You will be happy to know we are in the process of completely replacing all our sliding glass doors, and plan to be finished by the start of the summer season! Once again, thank you for your comments and we hope to see you again next year!
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Level Contributor
55 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 8 April 2014

Our room was ocean front! View from balcony spanned up and down the boardwalk. Delightful stay on the 10th floor. Rooms are spacious. Wonderful small kitchenette with microwave and fridge. Retro styled hotel with recent updates. We used large conference room for scrapbooking/stamping activities. Staff was very professional and accommodating. Quantity of food and quality of food at a reasonable price. Coffee shop on the main floor serves great brews however, you must have cash. They did not take credit cards.

Room Tip: Most all the rooms are ocean front. The heater was a bit loud when it was on, but tolerable.
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  • Stayed February 2014, travelled with friends
    • Value
    • Location
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Helpful?
Thank Adragonflyhsm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle G, Front Office Manager at Grand Hotel & Spa, responded to this review, 12 April 2014
Thank you for taking the time to share your experience with us! We are so glad you enjoyed the spectacular views from our balconies as well as the amenities in the hotel. We hope you visit again soon!
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Ocean City, Maryland
Level Contributor
155 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
2 of 5 bubbles Reviewed 2 April 2014 via mobile

The four elevators are slow and inadequate for the number of rooms and conference traffic. The only saving grace being that it was the off season and the hotel was half empty otherwise moving between ballroom / hotel room / vendor display in lobby would have been impossible.

Aside from the elevators the most annoying thing about the hotel was the near constant hotel maintenance traffic through the lobby and conference vendor area.

Given the maintenance traffic and with the start of the season only a month away I would have expected the hotel to be in better shape. Carpeting was worn and door and jams needed to be painted. May seem minor but impressions are important

The conference food was below average at best even for conference food. Nothing worth talking about except the cookies at the afternoon break were warm and very nice

Stayed March 2014, travelled on business
Helpful?
3 Thank GV27OCMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle G, Front Office Manager at Grand Hotel & Spa, responded to this review, 12 April 2014
Thank you for your feedback. We appreciate all comments, both positive and negative, as it is the only way to assure we continue to grow and develop as a property. I'm saddened to hear your stay could have been more enjoyable. Our elevators are properly functioning, however it is possible they run slower when the entire capacity of the hotel is attempting to board at the same time due to conference schedules. Our busiest season has not yet begun, so the hotel is still working on getting the hotel ready for the summer. I will be sure to pass along your comments regarding the food to our Food and Beverage Department. Once again, thank you for your comments, and we hope you will choose to visit us again the future.
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Travellers are raving about these Ocean City hotels

Austin, Texas
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 1 April 2014

This review is more about superior and friendly service than the property's amenities. Michelle welcomed me warmly at check-in and also helped a group of lobby-based trade show vendors stay organized and stay warm. Late March snow with high winds made for some interesting lobby experiences every time the doors opened. The hotel was still operating at "low season" staffing so getting things done often meant that hotel staff wore multiple hats much of the time. Michelle was a great example of poise, professionalism, and hospitality during my stay at The Grand Hotel & Spa.

Room Tip: Rooms four stories up or more offer the best ocean views. Rooms near the staircase are preferable b...
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Islander_wannabe4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle G, Front Office Manager at Grand Hotel & Spa, responded to this review, 6 April 2014
It is very much appreciated that you took the time to share your experience on TripAdvisor so that others can be assured of the level of service they will receive when they visit our hotel. Customer satisfaction is the foundation of any hospitality company and a practice we take very seriously at our property. All of our Guest Services staff are truly valued members of our team and we are delighted to hear that your stay was made that much more enjoyable as a result of their commitment to service. Again, our sincere thanks for your generous response to your stay, and we hope to see you again in the near future
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Cockeysville, Maryland
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 1 April 2014

The room was amazing! We opened the door and we were staring at the ocean. Absolutely gorgeous view. Ordered room service the next morning and our attendant was extremely professional and courteous. I wish we could have stayed longer.

Room Tip: The 3rd floor was a bit noisy with the ballroom above up but it was tolerable-loved the kitchenette
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hyden1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle G, Front Office Manager at Grand Hotel & Spa, responded to this review, 6 April 2014
I would like to thank you for choosing The Grand Hotel for your recent trip to Ocean City and also for then taking the time to write a review of our property. It was very rewarding to learn that you have indeed enjoyed your stay with us. It was also great to hear you enjoyed our beautiful ocean views as much as we do. Thanks again, and we hope that on your next trip to Ocean City we will once again have the pleasure of having you stay with us.
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Additional Information about Grand Hotel & Spa

Property: Grand Hotel & Spa
Address: 2100 Baltimore Avenue, Ocean City, MD 21842-3534
Region: United States > Maryland > Ocean City
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 On the Beach Hotel in Ocean City
Price Range (Based on Average Rates): £
Hotel Class:3 star — Grand Hotel & Spa 3*
Number of rooms: 251
Reservation Options:
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Also Known As:
Grand Hotel And Spa
Grand Hotel Ocean City Md
Grand Ocean City
The Stowaway Grand Hotel

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