I have been staying at the Grand Hotel for years. We stayed there again this past week. There are still some good things about it, but the negatives really outweigh anything positive.
The location is great and the pools are clean. We encountered a major problem our first night (will get to that in a minute), and the two ladies working the front desk on Sunday night were very helpful and genuinely seemed to care.
Now the bad.... The hotel is old and dirty. Our room was okay, but still had issues with window ledge not being cleaned, i.e. dead flies, dust, etc. (we were in a corner room). There was garbage in the hallway of the 4th floor for 2 days, like pretzel crumbs, twizzlers, etc. It just looked like they hadn't swept it.
They also need to really enforce the "no kids under 15 in the pool without an adult." My daughter was jumped on twice by unsupervised kids jumping in the pool.
And onto the ugly.... We were first given room 601, which is a corner room next to the service elevator. There was a horrible stench in the hallway, like dirty gym socks. It was actually very overpowering. The people in the room next door called the front desk. Housekeeping actually knocked on our door and asked if we knew what the smell was. Seriously??? So, at 10:00pm that night, they tried to move us to room 801, again right by the service elevator. We wouldn't accept it because the smell was just as bad. Housekeeping tried to fix this by spraying Febreeze and mopping the floor. Needless to say that didn't help at all. We think the smell was coming from the dumpster which is kept inside and the smell came up thru the elevator shaft. Finally we were moved to room 426, and we accepted it because it was after 10 at night, and I didn't feel like moving again. The room was clean, however, it looks like dried plaster was on the floor by the side window.
I booked early to get a good rate. I guess you get what you pay for. There are so many other options on the boardwalk, so I think I will be giving my money to another hotel next year.
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- Also Known As:
- Grand Hotel And Spa
- Grand Hotel Ocean City Md
- Grand Ocean City
- The Stowaway Grand Hotel