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Coastal Palms Inn & Suites
Ranked #72 of 104 Hotels in Ocean City
Reviewed 3 July 2012

I've been coming to OC for more than 30 years and spent most of my summer vacations in big, oceanfront properties like the Carousel Hotel. So when a friend suggested this smaller hotel, I was a bit hesitant at first but decided to give it a try since I knew it was part of the Carousel Group. I must admit, this turned out to be my family's new favorite place to stay. Upon arrival, the staff went out of their way to make sure we were happily settled into our 4th floor room. The room was clean, spacious, and had a large balcony with an ocean view. Tlhe beds were very comfortable but the bathroom needed some extra rods or hooks to hang wet suits and towels. As for the location of the hotel, we especially liked the fact that it is just steps from the beach, shops, restaurants, and Northside Park. Since the hotel provides free WiFi, I brought along my laptop with intentions to keep up on emails. However, I felt so relaxed by the low-key, peaceful environment of the hotel that I only used my laptop to look up restaurant menus and jet ski rentals. Now that's a vacation! And the best part of this vacation was feeling like we got the best deal in town. We were able to use many of the amenities at the nearby Carousel Hotel including the ice rink, live entertainment, and movies on the beach. We even got complimentary beach chairs, free ice skating passes and a coupon for a free family photo. The most amazing thing is that we got all this for only a fraction of what it would have cost to stay at one the big, oceanfront properties. I highly recommend this hotel if you are looking for the best deal in town.

Room Tip: Higher floors have a better view of the ocean
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  • Stayed: June 2012, travelled with family
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10  Thank Suzy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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212 - 218 of 226 reviews

Reviewed 2 July 2012

We stayed 4 nights at the Coastal and it was a really great time! The place was recently updated and it was perfect proximity to the Beach! We a had a beautiful view of the Beach with a gorgeous morning sunrise and we loved it! We will definitely be returning with hopes of requesting and getting the same room!

  • Stayed: June 2012, travelled with family
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1  Thank Nicole F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2012

I have to say what a find this hotel was. We enjoyed being able to "see" the ocen, yes there are a few buildings in the way but you can see it and the sunrise. The balcony is very nice, big enough to eat at a table. They are not private though...people can be on their balcony and look right at you through the bars on the fencing...so no panamas drinking your coffee in the morning.
It was very clean but also that could he because it is newly refurbished. Comfortable and convenient in a nice part of town. The pool is too small and did not interest me...more like a wading area and people who were sitting around the pool were not acting in a clean manner. I saw one person "blow" his nose onto the deck. So even though that is not the hotels fault the size of the pool and the guests there turned me off. However I was happy with the location and it definitely enables you to schedule a quick vacation at the beach. I also liked the coupon and voucher deals.

Room Tip: Don't pay extra for oceanfront...pretty much all have the same view as its not directly on the o...
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  • Stayed: June 2012, travelled with family
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1  Thank Typs4U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 11 July 2012

Thanks for the great review! We know times can be tough and vacation is something every hard working person deserves. Our goal for this hotel was to offer a great hotel with clean rooms, friendly staff, Great Rates, all the while being just a short walk to the beach and the Carousel. It's nice to know that our guests think we are doing a great job!

Thanks again for the great review!

Room Tip: Although our oceanview rooms are not direct oceanfront, and some of our non oceanview rooms have a view, our oceanview rooms are often only a few dollars more so you wont have to break the bank to afford one!

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Reviewed 1 July 2012

We had a very nice time, and everything was clean and worked. Everyone was helpful and done promptly and efficiently. The facility has been recently purchased and refurbished. There is still some improvement needed. One thing needed is additional lighting in the room--perhaps a lamp or two. Also, a couple more outlets in the main room would help, if it's possible. Also, more vending machines and/or ice machines would be good, but also if possible. The way the hotel was constructed might make these things difficult, but the new owners have done a great job making this place enjoyable. Proximity to the beach was great, as well as ease of getting to several stores and restaurants.

  • Stayed: June 2012, travelled as a couple
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2  Thank Debbie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 11 July 2012

Dear customer, thanks so much for the informative review! We have actually just purchased lamps for the rooms and should be installing them soon. We have not made any advances on getting more vending machines but your inquiry has been noted and we will look into that for you! We are very close to Food Lion, CVS, WaWa, and 7-11 for a large array of tasty treats and cold drinks.

Thanks so much for your kind words, they make our jobs that much more rewarding!

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Reviewed 28 June 2012

Staff were friendly and efficient. They quickly replaced a mini-fridge that didn't cool. Beds were very comfortable, A/C worked well, room was clean, maid-service good. Took a while for hot water, but when it got going there was plenty of it! One block to nice beach. Room lighting is poor. Has table with 2 chairs and a sleeper couch. Balcony. Wi-Fi and cable worked well, as did small microwave oven. Place was quiet, no loud partying, etc. Good value for the price. Good location, close to plenty of stores, restaurants, etc. Small pool that we didn't try out.

  • Stayed: June 2012, travelled as a couple
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1  Thank Sid T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 1 July 2012

Thanks for the positive review! We work hard to make sure that our hotels are staffed with people who truly care about offering you and your family a experience to remember. We hope you choose the Coastal palms for your next visit to beautiful Ocean City Maryland. Thanks again for being our valued guest!

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Reviewed 28 June 2012

It was for us 2+2 weekend trip. Very clean room. Many parts of the equipment in the room looked like has been installed few weeks ago. Five minutes by walk from hotel to the beach. Across the street you have Wawa, 7 Eleven, CVS with everything what you want for fun on the beach. Very friendly personnel. They helped me a lot to deal with my car battery problem. Great guys. The next staying in Ocean City will be exactly there.
Quiet, clean, family friendly place.

  • Stayed: June 2012, travelled with family
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3  Thank K R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 1 July 2012

Thanks a lot for your positive review! This is the Grand Opening Season and we are truly proud of our progress so far. Thank you so much for your kind words and your continued business with us. We can't wait to have you as our guest again!

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Reviewed 28 June 2012

Just an average hotel. About the same quality as the carousel rooms without all the extras (pool, gym, ect.). Not sure where the 5-star reviews came from - staff i guess?

DON'T get ocean front. such a waste! there are a bunch of buidlings between the hotel and the beach, so you won't see anything. Plus the non-ocean front rooms basically have the same view - the hotel is L shaped, and they are on the side.

Pros:Cheap. Decently clean. close to beach. balcony (not mentioned on website). kind of recenlty rennovated - new paint, beds, bathroom countertop. reasonable service.

Cons: Lighting is poor. plumbing is old and shody - toilet didn't work properly/ showers went hot-cold-hot-cold. Cable went out for a day - forgot to pay your cable bill? not many channels. Ocean-front can't see ocean. Non-smoking room smelled like smoke. no dvd player. can hear through walls.

might stay there again if our usual place is booked up and the price is low.

Room Tip: 2nd floor balconys feel like they are in the parking lot. Choose a higher room. Don't get ocean...
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  • Stayed: June 2012, travelled with family
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1  Thank AnonymousBaltimore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 1 July 2012

Thank you for being a valued Carousel Group customer. We are sorry you feel as though expectations have not been exceeded, but maybe we can shed some light on a few of your concerns.

The Coastal Palms is a sister hotel of the Carousel priced at a fraction of the cost(which is especially good considering the quality of the room and location). The price varies widely from the Carousel rooms due to the fact that one cannot use all the amenities of the Carousel. The good news is that the Coastal Palms is a short 2 block walk and customers can still use amenities such as the Skating Rink, Game Room, Oceanfront Restaurant, Moon Bounce, Pirate Ship, Camp Carousel, Family Photo Night, our Patio Bar and Grill - with Live entertainment every night during the Summer, Bistro and more. We do believe our success is based on the fact that we are below the standard price point for this caliber hotel.

No where have we advertised Oceanfront rooms or sell oceanfront rooms. We have oceanview rooms which are labelled accordingly because they are not directly on the ocean. Additionally we offer the upgraded oceanview at a price not much higher than standard view. We only label the top floors as oceanview. One could still get a standard view room, at the standard room price, and still be able to see the ocean - at no extra cost.

The lighting is an issue that is being addressed. We have ordered new lamps and they should be installed soon.

The cable outage was unfortunate but did happen city-wide. It was an issue that we had absolutely no control over, but it was resolved as soon as Comcast fixed the issue in the city.

Thanks again for your continued business, and thanks again for being a Carousel Group valued guest!

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Additional Information about Coastal Palms Inn & Suites

Address: 12004 Coastal Hwy, Ocean City, MD 21842-4701
Phone Number:
Region: United States > Maryland > Ocean City
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #72 of 104 Hotels in Ocean City
Price Range: £67 - £198 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Coastal Palms Inn & Suites 3*
Number of rooms: 95
Official Description (provided by the hotel):
Coastal Palms is a family friendly hotel situated in peaceful North Ocean City. Located near many local attractions, you won't have trouble finding entertainment for the whole family. At Coastal Palms you will experience quality, comfort, a personable staff, moderate room rates, and an overall friendly experience. Just steps from the beach, you can relax and unwind with the vacation you and your family deserves. ... more   less 
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