This place is awful. I can't believe we paid $250 for one night here. We got a last minute room and were shocked based on the reviews. The pool is tiny and directly on the 8 lane coastal highway. Our room was #207, on the street so facing coastal highway which was soo loud and the balcony is so narrow two people can not pass each other. Inside the room was big, beds were OK but bathroom awful. Hilarious that they have upgraded sinks but the tub/shower are all rusted out and the faucets come out of the wall. Avoid!

Just returned home from a relaxing few days in Ocean City. I usually stay at a hotel on the boardwalk but this time decided to stay away from all the noise and crazyness. I booked this hotel because of its location, price, and people we were meeting were staying close by. I was very happy with the accomadations. The room was clean and neat. Believe me, I check for any evidence of bed bugs with a LED flashlight and a magnifying glass which is exactly what I did upon arrival. I was traveling with my son and I had him hold up the mattress on both beds so I could check out the box spring, mattress, and behind the beds. NO BED BUGS OR FLEES! There is free coffee in the office, we were given coupons for a nearby restaurant, and the staff was very nice. The hotel is a 1/2 a block away from the beach. After we checked out, we stayed on the beach for a few hours, and were able to get a key for a bathroom and changing area so we wouldnt have to drive home in our wet baithing suit. I would stay at this hotel again.

I've been going to OCMD since 1968 and stayed all over this town. In 2012 stayed at the Hilton, 2011 stayed at this hotel when it was the Serene and stayed one night and had to leave. This year booked on line and was not sure why I did not recognize the Coastal Palms, looked at the pictures and reviews and for the price it sounded good, I booked it. When we pulled into the lot, I asked my husband what the chances were that this hotel has the same sign as the Serene only now it says Coastal Palms? The lot looked clean and the building looked freshly painted. Got the key card for our room and on the way up said to my husband these steps remind me of the Serene but quickly added that the Costal Palms had already trumped the Serene because the doors to the rooms at CP had key cards (Serene had keys) and the doors were new and not rusted out at the kick plate area., Got in the room and the couch was new, carpet looked new, freshly painted white walls and a flat screen TV. (Serene had old tv on the table). Toilet was new, shower was fairly new, but very clean. Had a King bed and flat screen tv in bedroom. The sheets and pillows were clean and fresh. The balcony was private (suite side) and the service was amazing. I was pleasantly surprised that I did not have a laundry list of complaints. It wasn't until the next morning (went to Fenwick looking at property) and on the way back looked for the Serene because my husband said it has to be right next to CP according to the address. ( I totally blocked the Serene experience from my mind) . I always say to my husband " I know you're going to think I'm crazy, but......." well, stated with that phrase and finished with. " Do you think this was the Serene and now Coastal Palms"? Yep! That is exactly what it is. I could not believe it!!! I wrote a very bad review for the Serene and I was not alone. I felt compelled to write this review for the Coastal Palms. I was in suite 420 something and it was a 100 percent improvement from when I was there in 2011.