We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Two stars for the view”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Hampton Inn & Suites Ocean City
Ranked #3 of 103 Hotels in Ocean City
Certificate of Excellence
Chester, Maryland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Two stars for the view”
Reviewed 10 February 2014

Based on other high rated reviews, my girlfriend and I checked in on February 7th, 2014 - February 9th, 2014 to celebrate our anniversary. This hotel was my worst stay in Ocean City yet, and I come down at least three times each year. Our I.D. and credit card used for booking were taken to complete our check in. We were told how about the complimentary breakfast and that there was a shop in the hotel to buy things at. We were told if we needed anything call the desk and we would be helped. We get to the room and it was nice, the view was amazing from the fourth floor, great sunset. I looked at our bank account to check on funds, and I noticed a forty dollar charge from the hotel. That surprised me because we paid for the hotel in advance. I called the front desk to ask about it, and was told it was for incidentals, and if we bought anything from the store downstairs, it would be taken out of that money. She did not apologize for failing to share this knowledge at check in when she took our card to "verify our information". It does not bother me that their policy is to hold an amount of money which is no where listed as a set amount. The fact I was not told before it was done upset me, because I feel that is disrespectful to the customer. That night after we returned from dinner, we laid down on what was supposed to be a pillow, and was very uncomfortable. There was a huge group of people together at this hotel during our stay, and on Friday it was so noisy. There were people literally running up and down the hallway to the rooms, and there was more than one customer that complained about this issue during this stay as well that I know of. The noise did not stop until after two in the morning. I did not get any sleep that night at all. We were out pretty much all day the next day, and we actually found things to do on purpose just so we did not have to be in the hotel. Upon return that night things were not as noisy as the previous night the noise stopped around midnight. We did go down for the complimentary breakfast on Sunday morning. We arrived at the coffee station and while making my coffee I went to throw away the empty sugar packets, but the trash can was overfilled. I then looked around for a staff member, I saw one, she was eating complimentary breakfast watching television in the eating area. I did not want to bother her so I just pushed the trash down so that mine did not fall on the floor. We walked past her to get to the food, and as with all of the staff during this visit, no good morning or any type of interaction customer service wise. There was no one down there yet other than us so we got first pick at breakfast, there was a pretty good selection. While eating the staff member on duty began to talk to a maintenance man that had walked into the lobby. She used profanity to describe other employees that left a mess and that she had done some cleaning. She had pointed at the trash and the coffee counter saying how messy everything was and continued to use foul language in describing these things. The maintenance man took care of the trash at that time. Two other customers had walked past her while she was talking. One was going to check out, and was ignored just standing at the desk until the staff decided she was going to be taken care of. The other customer just wanted to get some extra towels and had to wait because she was talking again. This is a disgrace and I would feel bad if this were my business and I had staff doing things like this. Then after that she was talking to another customer who brought up the amount of noise from Saturday night. She was told that she should have called the front desk, and if she thought Saturday night was bad, Friday was worse. I am not new to the customer service business myself, but why would you get excited about something terrible that is happening to a customer by saying it was worse the night before! I had read other reviews before booking and everyone mentioned names of great people at this hotel, I never saw any of those people, but the people that were working really do not know anything about customer service from what I saw. At checkout we were not even asked how our stay was, and that to me is the biggest joke of all. I have been to so many hotels and I have always been asked that same question at every checkout. We were only asked if we had paid cash at check in, and we were handed a receipt. I am glad so many other people had a good experience, but there was either some crazy stuff going on this particular weekend, or this place has gone far down hill in a hurry.

Room Tip: Bay front rooms are beautiful.
See more room tips
  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Brandon P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rbhde, General Manager at Hampton Inn & Suites Ocean City, responded to this review, 11 February 2014
Thank you Brandon P for letting us know about your experience. I'm so sorry to hear that your weekend was not up to par between the noise, the hold on your credit card for incidentals and the lack of customer service on our end! We do put holds on cards, as most hotels do, for any incidentals that may come up during your stay. I do understand your concern and you should've been told about this at check in. It is our normal policy/speel at check in to let the cash paying customers know of this process. I'm sorry that you weren't informed of this upon arrival. We did have a youth church group in and did have our issues with noise. I'm sorry that they disturbed your weekend.....we did go up on the floors to ask them to quiet down along with call their chaperones in their rooms. Unfortunately, they did cause some disturbances. I do apologize for the breakfast staff and the front desk's staff lack of customer service and judgment. This is unacceptable and we will take measures to make sure these things don't happen again! Thank you for letting us know. I do know from our correspondence with guest assistance that you will be receiving a free night on us at a Hampton of your choice at your convenience. I do hope you'll take advantage of that and know that this is definitely not the norm at this property or any Hampton/Hilton property! Again, our apologies!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

936 reviews from our community

Traveller rating
    578
    237
    73
    25
    23
See reviews for
398
280
29
103
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (191)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Jefferson, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 February 2014

This Hampton in, at the time we stayed, in the winter, was exceptionally clean and the service was superb. The staff have great attitudes and a willingness to serve. The breakfast accomodations and complimentary coffee were excellent for the price of the hotel. Location depending upon your purpose of visiting is great.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
2 Thank Rita S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rbhde, General Manager at Hampton Inn & Suites Ocean City, responded to this review, 20 February 2014
Thank you Rita S.....we are happy to hear you enjoyed your stay and look forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baltimore, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 January 2014

I recently stayed at this hotel for work. It is near the convention center and the proximity made it seem a great option. The newer building is impressive but I was disappointed with the housekeeping service. The bathroom had stains around the toilet area that need to be mopped. After 3 days and two requests I concluded my trip and left disappointed by the lack of concern about someone else's bodily fluids still remaining on my bathroom floor. At checkout the desk clerk did refund 1 night's stay with an apology.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
2 Thank Tom S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rbhde, General Manager at Hampton Inn & Suites Ocean City, responded to this review, 24 January 2014
Thank you Mr. Scaruzzi for taking time to write about your experience with us! I did read your survey also and respond. I do apologize that our housekeeping department fell short on their detail and follow up during your stay! Cleanliness and customer service are our number 1 priorities and are taken very seriously. I can assure you that this has been addressed and resolved....I'm happy to hear that our front desk did invoke the 100% guarantee. I do hope that you'll give us another opportunity the next time you are in Ocean City as this is not the norm for this property!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arnold, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 January 2014

We just got back from a long weekend at Ocean City and stayed at this Hampton Inn. To say we were pleased with the hotel is an understatement! The hotel is in like new condition throughout, with so clean rooms that are hard to find at a beach hotel. The view of the bay was beautiful and peaceful, and although not the ocean was quite lovely. I would much rather have a nice, clean, new room with a bay view than a dated, dirty room that a lot of hotels at this price at Ocean City or any beach have.

We are a family of 5 with 3 children, and the rooms at this hotel gave us both the cleanliness and size a family of more than 4 needs. We are frequent travelers, and it's tough to find a room with these qualities at such a reasonable price!

Many other reviewers have mentioned Zack at the front desk, and we agree that he was great! He was friendly, attentive, and helpful with our questions about the area. Also, Kennedy, who I believe is a maintenance person, was also friendly, inquired about our stay, promptly brought us extra towels when we requested them, and repeatedly offered to help with anything else to make our stay wonderful. The gentleman at breakfast (I am sorry that I did not get his name) was also helpful and on top of the buffet with promptly restocking necessary food and supplies, helping when my toddler spilled her drink, and even making sure we didn't need anything else before closing the breakfast bar.

The only negatives we found are that the beds/mattresses were quite firm and didn't feel as comfortable as other Hamptons. Also, the large desk that divides the room takes up a lot of unusable space that could instead house a room divider and/or another tv for the sofa/sofa bed half of the room. One recommendation would be a privacy curtain between the sink area and rest of the room.

These issues are really all quite minor compared to the pluses of staying at this hotel, and we would return in a heartbeat! It's one of the best hotels and Hamptons we've stayed at in the country!

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kerry G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duncansville, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 January 2014

nice place to stay. very clean & good breakfast lots to choose from, great bay view and easy beach access. friendly staff. comfortable beds and comforters. Maid were very nice also. front desk staff helped when the electricity went out to make us more comfortable.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Michael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lewes, Delaware
Level Contributor
197 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 236 helpful votes
Reviewed 14 January 2014

New, well thought out hotel in Ocean City. Has definite resort atmosphere, indoor outdoor pool and hottub. Room has ultra comfy beds and everything you could think of. Hands down the best "free" breakfast I have ever had. Everything was beautiful. As long as you do not need an ocean block property, stop looking and book here.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
4 Thank DEBarbie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pennsylvania
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 11 January 2014

We stayed here in august. Its on the bay, but close enough to walk to the beach. The staff was friendly and we loved the pool side bar. This was the nicest hotel I've ever stayed in in OCMD by far. It was very clean. I highly recommend it.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ale0517
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Ocean City hotels
0.9 mi away
Dunes Manor Hotel & Suites
Dunes Manor Hotel & Suites
#2 of 103 in Ocean City
4.5 of 5 bubbles 1,995 reviews
1.6 mi away
Holiday Inn Hotel & Suites Ocean City
0.6 mi away
Hilton Suites Ocean City Oceanfront
Show Prices
Show Prices
Show Prices
1.4 mi away
Grand Hotel & Spa
Grand Hotel & Spa
#17 of 103 in Ocean City
3.5 of 5 bubbles 2,951 reviews
0.6 mi away
La Quinta Inn & Suites Ocean City
1.3 mi away
Holiday Inn Ocean City
Holiday Inn Ocean City
#27 of 103 in Ocean City
4.0 of 5 bubbles 838 reviews
Show Prices
Show Prices
Show Prices

Been to Hampton Inn & Suites Ocean City? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hampton Inn & Suites Ocean City

Property: Hampton Inn & Suites Ocean City
Address: 4301 Coastal Highway, Ocean City, MD 21842-3241
Phone Number:
Region: United States > Maryland > Ocean City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
Ranked #3 of 103 Hotels in Ocean City
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn & Suites Ocean City 2.5*
Number of rooms: 113
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travel Republic (UK), Hotels.com, Hilton Hotels Direct, Priceline, Odigeo, TravelUp, Traveltool, S.L.U., getaroom.com, HRS and HotelQuickly so you can book your Hampton Inn & Suites Ocean City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing