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Comfort Suites Ocean City
Ranked #45 of 104 Hotels in Ocean City
Reviewed 16 August 2012

Much cheaper than the ocean front hotels. About a mile from the beach, an easy drive, and the last week of July we had no problem finding parking within one block of the boardwalk. Parking wasn't expensive. Hotel and room was clean. Would definitely stay here again! We never went down or free breakfast because room was always too crowded.

  • Stayed: July 2012, travelled as a couple
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2  Thank Bergerfamilytree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rahman C, General Manager at Comfort Suites Ocean City, responded to this reviewResponded 9 May 2013

Thank you for your review of our hotel! We are happy everything accommodated you well. Re guarding our breakfast area, our guests absolutely love the breakfast! Although it may be crowded at times, we hope you come visit us again and give it a try! We are sure you'll return for seconds! We hope to welcome you again soon! Have a good day!

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234 - 240 of 315 reviews

Reviewed 15 August 2012

I would probably have given this hotel an average rating if it wasnt for the customer service. On checking in there was a problem with our reservation. It seemed we were checked in for a Queen room which says holds 2 people although there were 4 people in our party. The guy behind the desk couldnt have been less helpfull if he tried. Him and and another girl were more interested in talking about their plans that night. Then we inquired about getting the room upgraded or getting another room. He was throwing out all these prices then was pushing us into using our credit card to pay.

Eventually we said we'll just take the room we have at the moment. Went down to the room and it turns out theres a pull out couch so the room held 4 no problem. This guy behind the desk would have known this and was clearly just interested in taking more money off us. I would have went back and complained but at that stage all we wanted to do was settle and get on with our vacation. Its probably some of the worst customer service behind a hotel reception Ive ever seen. The room was fairly small, pool was okay. I definetly wouldnt recommend it and wouldnt go back

  • Stayed: July 2012, travelled with friends
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3  Thank pmlynch84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2012

Stayed here with my husband and four kids for a mini-vacay. I was a little leary after reading some of the reviews of the unfriendly staff but decided to go ahead with it as it was the best value for the accomodations--one room that could accomodate 6 people (not too easy to come by) for $200, including taxes and the breakfast. Our overall experience was positive. We arrived early and asked to check in. While the front desk staff is not the friendliest, they did accomodate us with an early check in. The room was clean and spacious. While the hotel is not in the thick of the OC happenings, it is a SHORT drive from all the action and there are plenty of eateries and stores within walking distance of the hotel. The pool was an added plus. Unfortunately, they have a potentially very nice play area in the back of the hotel with basketball hoops and swings but the area was obviously neglected--swings were broken, grass was overgrown, etc. It's a shame they don't maintain it better. This did not interfere with our stay at all since we weren't even aware of it before we got there. I did hear one pretty upset guest complaining about the staff at the breakfast--which was completely overcrowded. It's a very basic kind of spread--don't expect much more than cereal and fruit as the line for the other items is crazy long. I would recommend this hotel for families on a budget or people travelling with pets. The hotel would be wise to give their staff some training in customer service--a smile would be nice--and to clean up their backyard.

  • Stayed: August 2012, travelled with family
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3  Thank avhyat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2012

We stayed here in late July to early part of August for a mini vacation at Ocean City Maryland. This hotel is approximately 1 mile to the boardwalk ----there is another Comfort Suites on Atlantic Ave which is closer to the boardwalk. This review is for the Hotel on Ocean Gateway, Ocean City, MD. We stayed here because they are Doggy-Friendly. We brought our 2 well behaved Frenchies. The front desk staff are not the friendliest. They dont smile, they may even walk away when they see you approach the front desk, but when you finally get their attention they will do what you ask or answer your questions. We stayed here for sometime, so we encountered them frequently, but their demeanor never changed. They offer free hot/cold breakfast for early risers. I usually came around 7am before the crowd showed up and while my kids were still in bed. I found this the best time to make waffles for my kids since there were no other guests around to use the wafflemaker---but there is a waffle police!!! The woman that worked the breakfast area would give me dirty looks and make comments like "woah, that is towering" or "thats a lot." Those remarks were for my 4 pieces of waffles. Would you rather my kids show up and make a mess and use up more stuff and leave a mess for you? Just saying. Anyway, our housekeeper Michelle was super awesome and super pleasant. We found this place to be 10min drive to Assateague State park (wild horses+beach)1 mile to boardwalk, 3 min to Frontier Park, accross the street from the Tangier Outlets (smaller version), lots of restaurants nearby, Fishing boats (deep sea) nearby, amusement parks, etc...And compared with the hotels closer to the boardwalk---this was way cleaner and safer looking. Aside from the front desk staff that really needs help with manners and customer service, I thought this hotel was clean, dog-friendly (with a fee), free parking, free breakfast, (if you dont like no-brand regular coffee--Starbucks is close by) close to everything, Fitness Ctr had 5 pieces of diff gym equipment--only thing is Threadmill did not work from day 1... I would definitely stay here again with my doggies.

Room Tip: If you are staying for a few days and have family with you, request the room that has a fridge and m...
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  • Stayed: August 2012, travelled with family
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Thank cchaney105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2012

Have stayed here now 4+ times and have never had a problem. Clean, friendly staff,great pool, good breakfast and what more can you ask for. Will stay again in the future. They allow animals also but have never smelled or noticed any messes in the rooms we've been in. Stay here you'll Enjoy it.

Stayed: July 2012, travelled with family
2  Thank octriptaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rahman C, General Manager at Comfort Suites Ocean City, responded to this reviewResponded 9 May 2013

Many thanks from our Comfort Suites staff to you for the review of our hotel. We're delighted to know we met all of your expectations. Our staff takes great pride in the fact that you enjoyed all our hotel has to offer! We hope that you will again choose us when visiting Ocean City, MD!

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Reviewed 30 July 2012

The hotel was clean, the rooms were nice, the pool is nice, but some of the staff was rude. There was an older woman working the front desk and she got rather snappy with my husband. There was also a lady working the breakfast buffet who was short with us when we asked a reasonable question. We ended up leaving and going to another hotel on the boardwalk. When I am paying for a room and I have numerous other options, I refuse to be treated poorly.

Room Tip: Do not arrive a minute before check in because they will not accommodate you.
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  • Stayed: July 2012, travelled with family
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2  Thank tess n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2012

The front desk staff was polite. The cookies in the lobby are a nice touch. The room was clean except for like an inch of dust on our bathroom vent (gross) and a fairly stained carpet. The sofa bed had dirty sheets from the previous occupant.The pillows are über small so bring some from home. The room is spacious enough we had five people. Since we slept in we missed maid service but the front desk gave us whatever we needed. The pool area is nice if u have kids under 10. The breakfast was crowded but good. The circle eggs and really greasy sausage aren't for me but they did have waffle makers and muffins..bagels etc....the real draw back was the breakfast attendant was removing things while people were still lined up...if its a full hotel they should extend the breakfast hours to accommodate the crowds...it was an all over ok place...I liked being away from the inlet and close to the outlets and the turn off for Assateague. I would stay here again.

Room Tip: I was on the first floor near both the pool and the maids closet there was a lot of banging of doors...
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  • Stayed: July 2012, travelled with family
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Thank Hopep1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Suites Ocean City

Address: 12718 Ocean Gtwy, Ocean City, MD 21842-9542
Region: United States > Maryland > Ocean City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Romantic Hotel in Ocean City
Price Range: £46 - £231 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Ocean City 2.5*
Number of rooms: 20
Official Description (provided by the hotel):
For comfort and affordability, while visiting the Ocean City, MD area let the Comfort Suites be your first choice of accommodations. You'll find the best amenities and hotel services, such as a fitness center, game room, and a seasonal swimming pool. ... more   less 
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Also Known As:
Comfort Suites Ocean City Hotel Ocean City
Ocean City Comfort Suites

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