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“Service & Location Can't be Beat”

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Crystal Beach Hotel
Ranked #57 of 104 Hotels in Ocean City
Reviewed 23 March 2014

Nikki at the front desk is amazing! she upgraded our room to OceanFront without us even asking. She asked if we needed anything to let her know. The boardwalk/beach is right outside their door. The room was very large and clean. The balcony was a good size. The price was amazing, we just needed a little R&R and this hotel really hit the spot. We went to Ocean City for our honeymoon back in 1997 and it hasn't really changed much and I mean that in a good way. Ocean City Maryland is very old school, very much for couples and families. We can't wait to return to this hotel in the very near future.

Room Tip: OceanFront rooms are the best value and bring your bikes to ride on the boardwalk
See more room tips
  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank reednikki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
carouselresort, Manager at Crystal Beach Hotel, responded to this reviewResponded 3 April 2014

Dear valued guest, thanks for the stellar review! We just love making our guests happy and anticipating guest needs before they ask is our main strategy. The Carousel Group Management team has recently been working hard to make some small upgrades to the hotel. Thanks again for the great review, we look forward to having you again as our guest in Ocean City Maryland!

Sincerely
The Carousel Group Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (322)
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200 - 206 of 322 reviews

Reviewed 24 February 2014

Hotel was clean & comfortable. Jacuzzi was awesome & provided relief for sore golfer's muscles. Nikki at the front desk was so helpful & friendly, she really made us feel welcome with her smile & upbeat demeanor. She was so pleasant & helped us with all the questions we had. Bed sheets were clean & bed was comfortable. Had an issue with the tv remote not working, but the staff came right up & took care of it. Area of the hotel was very quiet and away from the loud noises found down towards the amusements at the end of the boardwalk. Looking forward to staying here again. Definitely will be back.

Room Tip: An ocean front room obviously would be the best.
See more room tips
  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Sherwin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
carouselresort, Manager at Crystal Beach Hotel, responded to this reviewResponded 12 March 2014

Dear valued guest, thank you for the thoughtful review. We want to state that The Crystal Beach Hotel is a great hotel, and it's only getting better. The Carousel Group Management Group has recently taken over the operations and management of the hotel. What does this mean for you? It means more than just quality assurance, it means you will get the benefits from staying at a Carousel Group Hotel.

Benefits Include:
Free Vouchers when you book on our website: crystalbeachhotel .com
Free Vouchers exclusively found with The Carousel Group:
1. Family Photo Night
2. Discounted Ice Skating
3. Discounted Dining in the Carousel Oceanfront Restaurant
4. Use of the Tropical lawn, live entertainment including Live Ice Shows in The Summer

There are many great activities just walking distance from the hotel. These activities include Movies on the beach, family beach Olympics, Jolly Rogers amusement park, great dining, attractions, miniature golf, and so much more!

Thanks for being our guest, we look forward to seeing you again soon!

Sincerely
The Carousel Group Management Team 800 641 0011

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2013

Back again in 2013 for the 4th year. Wouldn't like to have to go anywhere else. Already booked
for 2014!!! Cleaning crew friendly and helpful, what a combination! Manager is awesome, like
having a friend who really cares about you and your stay!!!

Room Tip: We love the ocean view.
See more room tips
  • Stayed: September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank V K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
carouselresort, Manager at Crystal Beach Hotel, responded to this reviewResponded 12 March 2014

Dear valued guest, thank you for the thoughtful review. We want to state that The Crystal Beach Hotel is a great hotel, and it's only getting better. The Carousel Group Management Group has recently taken over the operations and management of the hotel. What does this mean for you? It means more than just quality assurance, it means you will get the benefits from staying at a Carousel Group Hotel.

Benefits Include:
Free Vouchers when you book on our website: crystalbeachhotel .com
Free Vouchers exclusively found with The Carousel Group:
1. Family Photo Night
2. Discounted Ice Skating
3. Discounted Dining in the Carousel Oceanfront Restaurant
4. Use of the Tropical lawn, live entertainment including Live Ice Shows in The Summer

There are many great activities just walking distance from the hotel. These activities include Movies on the beach, family beach Olympics, Jolly Rogers amusement park, great dining, attractions, miniature golf, and so much more!

Thanks for being our guest, we look forward to seeing you again soon!

Sincerely
The Carousel Group Management Team 800 641 0011

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2013 via mobile

Very dirty place!! Carpet disgusting! Air conditioner unit didnt look like its been cleaned in quite sometime! So if we get respiratory infections we no the source! Beds were very uncomfortable. Bed clothing old & torn. Nice to have a sliding class door- but- if uou can't see out of it- what's the purpose of paying for it?? Not cleaned on daily cleaning @ all. The only thing that was done daily was the bed thrown back together! Disgustingly dirty coffe pot (white) with mold in it- they exchanged it for one that was black in color so you couldnt see the mold! Very dirty glass carafe with it! Would never use it!! They charge top dollar for the location! Owner needs to access rooms & staff! Bathroom air vents never cleaned! Won't waste my money next time!

  • Stayed: September 2013
    • Location
    • Cleanliness
1  Thank 1Suntanner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
carouselresort, Manager at Crystal Beach Hotel, responded to this reviewResponded 12 March 2014

Dear valued guest, thank you for the thoughtful review. We want to state that The Crystal Beach Hotel is a great hotel, and it's only getting better. The Carousel Group Management Group has recently taken over the operations and management of the hotel. What does this mean for you? It means more than just quality assurance, it means you will get the benefits from staying at a Carousel Group Hotel.

Benefits Include:
Free Vouchers when you book on our website: crystalbeachhotel .com
Free Vouchers exclusively found with The Carousel Group:
1. Family Photo Night
2. Discounted Ice Skating
3. Discounted Dining in the Carousel Oceanfront Restaurant
4. Use of the Tropical lawn, live entertainment including Live Ice Shows in The Summer

There are many great activities just walking distance from the hotel. These activities include Movies on the beach, family beach Olympics, Jolly Rogers amusement park, great dining, attractions, miniature golf, and so much more!

Thanks for being our guest, we look forward to seeing you again soon!

Sincerely
The Carousel Group Management Team 800 641 0011

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2013

This was our first time staying at this hotel.After reading some of the reviews we were alittle nervous, about booking a room, oceanfront.We were pleasantly surprised when we arrived at the room.Check in was a few minutes, parking was close by.The room had pretty view, it was clean, the bathroom was alittle larger then,some of the other hotels we've stayed in.There was nothing for us too really complain about, except we wished it was closer to the heart of the boardwalk. Other than that, we had a good time,and will plan on going back again next year

Room Tip: Try 2nd level oceanfront.
See more room tips
  • Stayed: August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank suzyshop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
carouselresort, Manager at Crystal Beach Hotel, responded to this reviewResponded 12 March 2014

Dear valued guest, thank you for the thoughtful review. We want to state that The Crystal Beach Hotel is a great hotel, and it's only getting better. The Carousel Group Management Group has recently taken over the operations and management of the hotel. What does this mean for you? It means more than just quality assurance, it means you will get the benefits from staying at a Carousel Group Hotel.

Benefits Include:
Free Vouchers when you book on our website: crystalbeachhotel .com
Free Vouchers exclusively found with The Carousel Group:
1. Family Photo Night
2. Discounted Ice Skating
3. Discounted Dining in the Carousel Oceanfront Restaurant
4. Use of the Tropical lawn, live entertainment including Live Ice Shows in The Summer

There are many great activities just walking distance from the hotel. These activities include Movies on the beach, family beach Olympics, Jolly Rogers amusement park, great dining, attractions, miniature golf, and so much more!

Thanks for being our guest, we look forward to seeing you again soon!

Sincerely
The Carousel Group Management Team 800 641 0011

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2013

The pull out couch is awful but the rooms are big and have all the amenities you need. The people are friendly and beds are okay. Its right on the beach and on the boardwalk. I was surprised how clean it was for a beach hotel.

  • Stayed: September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Jorgejr88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
carouselresort, Manager at Crystal Beach Hotel, responded to this reviewResponded 12 March 2014

Dear valued guest, thank you for the thoughtful review. We want to state that The Crystal Beach Hotel is a great hotel, and it's only getting better. The Carousel Group Management Group has recently taken over the operations and management of the hotel. What does this mean for you? It means more than just quality assurance, it means you will get the benefits from staying at a Carousel Group Hotel.

Benefits Include:
Free Vouchers when you book on our website: crystalbeachhotel .com
Free Vouchers exclusively found with The Carousel Group:
1. Family Photo Night
2. Discounted Ice Skating
3. Discounted Dining in the Carousel Oceanfront Restaurant
4. Use of the Tropical lawn, live entertainment including Live Ice Shows in The Summer

There are many great activities just walking distance from the hotel. These activities include Movies on the beach, family beach Olympics, Jolly Rogers amusement park, great dining, attractions, miniature golf, and so much more!

Thanks for being our guest, we look forward to seeing you again soon!

Sincerely
The Carousel Group Management Team 800 641 0011

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2013 via mobile

We liked the location, on the boardwalk but the far end from all the craziness. Beach was clean and beautiful. The only problem was the mist coming from the ac unit made everything in the room wet. Maid service was early. I would definitely stay again. Also one of the few places that has smoking rooms available.

  • Stayed: August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank lizzies_mom18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
carouselresort, Manager at Crystal Beach Hotel, responded to this reviewResponded 12 March 2014

Dear valued guest, thank you for the thoughtful review. We want to state that The Crystal Beach Hotel is a great hotel, and it's only getting better. The Carousel Group Management Group has recently taken over the operations and management of the hotel. What does this mean for you? It means more than just quality assurance, it means you will get the benefits from staying at a Carousel Group Hotel.

Benefits Include:
Free Vouchers when you book on our website: crystalbeachhotel .com
Free Vouchers exclusively found with The Carousel Group:
1. Family Photo Night
2. Discounted Ice Skating
3. Discounted Dining in the Carousel Oceanfront Restaurant
4. Use of the Tropical lawn, live entertainment including Live Ice Shows in The Summer

There are many great activities just walking distance from the hotel. These activities include Movies on the beach, family beach Olympics, Jolly Rogers amusement park, great dining, attractions, miniature golf, and so much more!

Thanks for being our guest, we look forward to seeing you again soon!

Sincerely
The Carousel Group Management Team 800 641 0011

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crystal Beach Hotel

Address: 2500 N Baltimore Ave, Ocean City, MD 21842-3430
Phone Number:
Region: United States > Maryland > Ocean City
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#32 On the Beach Hotel in Ocean City
Price Range: £43 - £235 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Crystal Beach Hotel 2.5*
Number of rooms: 142
Official Description (provided by the hotel):
The Crystal Beach Hotel is located at 25th Street and the Boardwalk. We are proud to announce the barracuda bar & grill located in our new Baltimore building. The Crystal Beach Hotel is situated within walking distance of shopping, fine dining, fun eateries, and the amusements on Ocean City's newly renovated boardwalk. ... more   less 
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Also Known As:
Crystal Beach Ocean City
Hotel Crystal Beach

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